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Madison Reed Hair Color Bar Southlake
- Hair Salons
- Southlake, TX
About this business
Location details
422 Grand Ave W, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have short hair and went in for a partial highlight. It took over 2 hours for stylist to complete my hair, and she put in way to many highlights. Also its almost time to get a root touch up. She did not get even close to the ends of my roots. The color was a little lighter than expected, but I like it. But I would not go back to the salon.
Business response:
Hi Paula, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I gave it two tries, but I will not be returning. I was rather pleased with my highlights/color and blowout results during my first visit. However, I was a bit turned off by the loud banter between the colorists. It seemed friendly but unprofessional. During my second visit, I witnessed the same loud banter. It felt like the colorist and the mgr. were more focused on quotas and numbers than their clients. I am saying this based on their open conversations. During this visit, my hair appeared to be the color I requested; ho... read more
Business response:
Hi Shannon, thank you for taking the time to send us this feedback. We are so sorry to hear that your results were warmer in tone than expected, and to hear about the communciation with our team, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I am disappointed with the service I received. This is the second time I arrived on time for my appointment, only to be told that it needed to be rescheduled while I was already waiting. It is quite frustrating." Additionally there's 2 ladies working there that look like they don't want to be there, they are not courteous.
Business response:
Hi Maria, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Never coming to this salon again! I wanted a single roots tough up. I left with uneven blonde all over AND scabs on my head from a chemical burn! The stylist was not confident in her work and asked her manager questions every 5 minutes. Not to mention that I was there for 5.5 hours...
Business response:
Hi Meg, thank you for taking the time to send us this feedback and bring your experience to our attention. We would like to apologize for this and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
No thank you! No need to reach out, I'm good. Cancelling my membership saves me not only money but 2.5 hours each time that I have to sit in the chair while your staff gets around to do my hair. It was fine and I did it until I was treated so poorly by a girl that has no business doing anyone's hair. You have a Cool concept for a business but very poor execution. Please hire more competent staff that actually wants to help people and understands the busy lives and times People lead.
Business response:
Hi Farizah, thank you for your response in your review. We are so sorry to hear this and we're concerned about your recent experience at the Hair Color Bar. We would love the opportunity to provide assistance for you. Please reply in our direct message to you, and we can help.
terrible color job! i told stylist i didnt want brassy or red just brown and after she colored, it was brassy and red! she said she put gloss on but LIED to me, she didnt put gloss on but charged me for it. they would not refund my money! will never go back!
Business response:
Hi Mary, thank you for taking the time to send us this feedback. We would like to apologize for for the color not being cool enough and for the Gloss not being applied and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Let me start off by stating I was not a walk-in and had an appointment I booked online. Arrived 15 minutes early and was asked to go ahead and take a seat. I understood that with the holiday season I may have to wait for my scheduled appointment which was fine. However I noticed people who came in five minutes before my scheduled time were starting to get service while I was still sitting there. After being ignored for 20 minutes one of the colorists stopped by to let me know my assigned stylist was coming in any minute.... read more
Business response:
Hi Michele, thank you for taking the time to send us this feedback. We would like to apologize for team not taking care of you and making sure your appointment was able to start on time, and that you ended up not being able to get any service, and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
OMG! I checked in exactly 10mins late to my appt and was told to reschedule. Is there no grace period allowed? I was not aware of that policy, and wasted my time fighting traffic and parking to get there. They had one person working. Apparently the manager was supposed to do my color but she is getting ready to do a blowout so she can't do my root touchup. For a manager, she lacks customer svc skill. In fact, she doesn't seem to care nor does she wants to be there. The girl that checked me in was understanding but it'... read more
Business response:
Hi Bven, thank you for your review. We are so sorry to hear about your recent experience at our Hair Color Bar, we do have 10 minute grace period as stated in your confirmation email when you book the appointment. We would love to assist you with getting a new appointment, please email us at colorcrew@madison-reed.com and we can assist further.
Here is the detailed review! Wow!!! I am surprised, this place is still in the business. I really like their color but their salon was the worst. When I walked in, there was a lady seating at the desk, she asked me my name and looked at the screen. Asked me to wait and she disappeared. Never came back. Another stylist finished her client and came to ask if I was being helped (well, No) . This was the first time I was getting gloss so I wasn't expecting to wash out my whole balayage and turned into something I didn't expect... read more
Business response:
Hi Miss K, thank you for taking the time to send us this feedback. We would like to apologize for your recent experience and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Frequently asked questions about Madison Reed Hair Color Bar Southlake
How is Madison Reed Hair Color Bar Southlake rated?
Madison Reed Hair Color Bar Southlake has a 3.7 star rating with 292 reviews.
When is Madison Reed Hair Color Bar Southlake open?
Madison Reed Hair Color Bar Southlake is open now. It will close at 7:00 p.m.