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422 Grand Ave W, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This staff has always been very upbeat and nice even though they are obviously seriously overbooked and understaffed. Shame on their corporate office because it is obvious they don't care about their staff and yet I have never heard them complain. I always have a good experience. Have I had to wait long sometimes? Yes but I have eyes and can see they are understaffed so I practice patience and forgiveness. Have I always liked the color? No but it's hair I just change it up the next time. The long waits etc are not the fault ... read more
Business response:
Hi Barbara, Thanks for reaching out to us. We really appreciate you taking the time to not only use our product but provide us your valuable feedback. We want to make sure that you have the best coloring experience possible, so if there is anything we can do to make your experience better we always want to know. We’ve shared your thoughts with our team, and you can be sure we’ll incorporate your comments into the work we do to constantly improve our products and services. We take all customer feedback seriously as we want ... read more
Great color! However, when I got home, I realized I had a used color kit! The box was half full with supplies and the color tube was open and only a small amount was left. And this is the second time this happened and with barely an apology from the manager. She did offer to apply the color for me, but I didn't have time to stay. I won't be going to the Southlake store again. Check your kits!!
Business response:
Hi Lou Ann, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
Needed a quick fix on my hair and intended just to have a roots and gloss service. I walked out with amazing color and blow out. Thank you Brittany and Melinda!
Business response:
This just made our day, Nathalie! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
This was my first time to Madison Reed and I had a fabulous time. Everybody was very friendly. And the location is perfect. I will be back for high lights very soon.
Business response:
Thank you for the kind words, Tracy! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
I love Maddison Reed. Extremely dissatisfied with my first experience. Quickly provided requested feedback via email and was escalated professionally and quick above my expectations. I was given credit and booked a appointment through their customer service representative who promised me I would get the color I wanted and would obsess over. I made the appointment at the Plano location in hopes of better outcome and I am thankful I gave Madison Reed another chance. I have been back a few times since. However, I do not trust t... read more
Business response:
Thank you for taking the time to share your experience, Rachel! We'll pass your kind words along to our team. We are so happy we were able to get this right for you.
The BEST!! Color & Style is ALL THEY DO! The best concept & work I've experienced here in Texas since moving here in June 2019! I have super course, curly, long & thick hair. The manager really knows how to properly blow it straight making the need for hot tools very minimal! Yay!! Thank you very much!! The concept is genius!! Pay a monthly membership ($55) for color that includes 20% discounts on styling & treatments & FREE TOUCH UPS in between!! For people like me that only cut/trim their hair about 2 times a ye... read more
Business response:
This just made our day, Susan! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
I wanted to say about a week ago I had all over color. The staff was extremely pleasant and professional and stylist was very sweet, knowledgeable and only 20 years old! I can tell you that I have very long think hair. I have been everywhere from the BEST rated 20 year "veteran" in Dallas to Aveda salons. I am EXTREMELY pleased with my results. I like their clean products and colors that can be customized anybody or hair that is resistant. THANK YOU!
I do my own color at home using Madison Reed product. I decided to try going to the color bar to see how it was done there. I am so glad I did! Instead of all over color, I had roots and gloss. My hair is beautiful and feels terrific. I would not have known to do it this way and have added the gloss to my shipments now. Well worth the trip! And the cost was exactly the same as I used to pay when getting my hair colored. Bonus!
Business response:
This just made our day, Stacy! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. We are so happy to have you in the Madison Reed family!
I had a great experience today and every time I go to Madison Reed. The staff is very polite and helpful. These ladies are knowledgeable about hair color and do a fantastic job in getting your hair color just right for you. The employees wear mask and gloves and sanitized station before each use. I am a member and receive all the great discounts and perks! I go every 4 weeks.
Business response:
Thank you for the kind words, Nanette! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
Madison Reed Hair Color Bar Southlake has a 3.7 star rating with 292 reviews.
Madison Reed Hair Color Bar Southlake is open now. It will close at 7:00 p.m.