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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
So upon this last visit, we figured hey! Let's go to Maggie McFly's, since were both hungry and we know the food was always good. Well understanding that they're operating at half staff and under restrictions is totally understandable. Just this recent visit was, less then great. More or less I'm keeping this review short and simple. Food was still great! Kitchen staff kept up the great work with delivering savory food that was great! Just the let down was in the wait staff. Our waiter at first was decent; came over and w... read more
Business response:
Hi Keith, Wow, thank you for writing about your visits with us! I really appreciate you taking the time to let us know how we did. Most importantly, I'm so glad to know that you and your family enjoyed your time with us at Maggie McFly's! We aim to give a great guest experience and I'm so pleased to know we were able to do just that. I could not ask for a better review of your time with us and I can't wait to provide you with a five star visit next time!
Did Sunday brunch. All in group were very happy with meals. Breakfast quesadilla had fluffy eggs, egg sandwiches were great and fresh, and French toast with syrup was great
Business response:
Hi Pat! I'd like to send you a gift card as a token of my appreciation for taking the time to share such a great review! I am so glad to hear that you enjoyed our brunch offerings. We aim to provide an excellent experience for each visit and I could not be happier to hear that we succeeded! If you could please send a direct message with your last name and mailing address, I can send you the gift card that I mentioned earlier. I really appreciate you taking the time to share your experience and I hope you get another chance ... read more
Ordered Mother's Day family deal and everything, the service as well as the food, was excellent. It was our first time ordering from and we loved it.
Business response:
Hi Rachael, We are so happy to hear that you enjoyed our Mother's Day take-out experience! We can't wait to serve you and your family in person when our doors open soon!
This has become my favorite overall place to eat. I love everything about it. The music is amazing, the food is fantastic the wait staff is incredible. Hell even the seating is super comfortable.
Business response:
Hi Brandon, We're honored to be your favorite! We can't wait to have you back as soon as we can. Thanks for a wonderful review!
I like this spot, I usually stop here after spending time/money at Crossgates. This most recent time I was somewhat disappointed however. Now, the bartender always leaves a lot to be desired on Saturdays, the last time I had to get a manager to cash me out because I waited 30 minutes for him to get back to me. Honestly they probably just need to hire another back there for during the day. This most recent time, all my side dressings /sauces were forgotten and if I didn't check the bag I wouldn't have gotten them- that in... read more
Business response:
Hi Phil, I'm so sorry to hear that your order and customer service were not up to standard. I can certainly understand why you would be frustrated by your most recent take out order. I would like to rectify this with you, if that is okay with you. If you wouldn't mind sending me a direct message with a copy of your receipt or the date and time of your order so I can look into what might have happened here, I would greatly appreciate it. Thank you for the feedback and I look forward to restoring your confidence in us.
Was in here on Friday 3/6/20202 I ordered 1 of the house specialties the pot roast and mashed potatoes. I thought it was excellent. I also ordered 2 mojitos from the bar which I thought where a little pricey? maybe I showed up at the wrong time? anyway the 1st one was a little weak? and I bought another and asked the bartender to strengthen up the 2nd for me he said he had to charge me more for that, an extra 6 bucks for an 8 dollar drink ? sadly to say I was disappointed with both. I then tried to leave a correct tip of 18... read more
Business response:
Hi Kurt! Thanks so much for taking the time to let us know about your experience. I'm so pleased to hear that you enjoyed the pot roast! It is one of our best sellers and I'm so glad you liked it. As for your drinks, I do apologize if they seemed a bit weak. We do use measured jigger pours to make sure that we are both giving the guest what is promised and to make sure that we are not overserving. I recommend visiting the bar top during happy hour (Monday thru Friday 3-6pm) or late night happy hour (daily 10pm-close) for o... read more
Maggie McFly's is hands down my favorite restaurant in the area! Whenever one of my friends has a birthday I always bring them there because of the excellent customer service and vibe the place gives off. Absolutely love their waygu beef burger and their buffalo chicken is to die for! If you find yourself in the Crossgates mall looking for a bite to eat-- check this place out
Business response:
Hi Peter! I'd really like to send you a gift card to thank you for taking the time to write such a glowing review! I am so pleased to know that we are your go to for such a special occasion. We are honored that you would decide to spend it with us and we look forward to many more! If you could send a direct message with your last name and mailing address, I can send the gift card right out for you. I appreciate you sharing your experience and we hope to see you again soon!
So I returned with a group on a Thursday which they thankfully accommodated. Our service was excellent wish I remembered her name I would love to give her a shout out. The food was awesome. Huge menu and everything came out awesome. The drinks can be hit or miss and a little pricey for the beer but majority of those were a hit this time as well. Glad I gave it a second chance and would return again, and recommend for picky eaters literally you'll find something here in this huge menu
Business response:
Hi Shannon, Thank you for reviewing your visit with us. As you can imagine, Saturday evenings are one of our busiest nights. Since we make all of our dishes from scratch, it can take longer than a restaurant who might have frozen items. That being said, I do apologize for any issues with your service and it should not take you three hours to dine with us. I will be sure to discuss your feedback with the team so that we can address the issues you encountered. Thank you for letting us know about your visit and we look forward ... read more
We went to Maggie McFly's on a whim last Saturday when we were hanging out at Crossgates. We haven't been to the mall in ages, and when we walked past Maggie McFly's, we were intrigued by the atmosphere pouring out of its doors. The menu was diverse and intriguing, filled with interesting items made from locally sourced goods. Since I've been on a craft cocktails kick, the Strawberry Basil Mule immediately appealed to me. (Although, I would love to go back and try a mule flight at some point...) Let me say, it did not dis... read more
Business response:
Hi Kelly! I'd like to send you a gift card to thank you for taking the time to share such an awesome experience with us! I'm so pleased to hear that we were able to provide you with a dining experience to remember. We always aim to deliver an enjoyable visit and I could not be happier to know that we delivered! The strawberry basil mule was an excellent choice and I'm glad that you enjoyed it along with the Chicken Milanese! If you could please send a direct message with your last name and mailing address, I can send the gi... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.