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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Stopped in to get a quick bite. Was told there was a 15-minute wait, so went to the bar, and never left. First bartender got us set up quickly. Second one freshened the beverages right on time. Third one saw we were done and cashed us out. Service could not have been better, and the food was spot-on for pub fare - bacon-cheeseburger sliders, buffalo blasts and a wedge salad. They have expansive beverage menus including a gem in Blanton's. Don't let the mall location put you off. Truly a great experience.
Business response:
Hi Gordon! I'd like to send you a gift card to thank you for sharing such a great experience! I'm so pleased to hear that we were able to provide you with excellent service and a delicious meal. We aim for a flawless experience every time and I could not ask for a better review of your time with us. Thank you for taking the time to write about your visit and I hope you get another chance to stop in soon! If you could send a direct message with your last name and mailing address, I can send that right out for you. I really a... read more
This place gets worse and worse. Sad This used to be on of my favorite restaurants. Now it's one of the worst. The food has gone down hill. Sometimes it mediocre, but my last 2 times it was unbearable. The staff is slow and not present most of the time. My waitress seemed like she had a huge dose of magic mushrooms before she took our order. We had to continuously repeat and she kept coming back to confirm our order. My margarita was like a salt bomb I had to return it. Not to mention our duck taped seats. Let's just say A... read more
Business response:
Hello Marketa, We’re really sorry to hear how disappointing your recent visits were, especially after being a loyal guest for years. What you described falls well below the standards we expect from our team, and it’s understandable that you left feeling frustrated. Your feedback will be addressed internally so these concerns are taken seriously and corrected. We’d like the opportunity to discuss this further and address your concerns directly. Please reach out to us at your convenience so we can work through what happened a... read more
Had a wonderful experience tonight with my waitress and she was very attentive and hands on. The night worsened when a dark haired male waiter with some of his head shave from both sides of his head came to cash me and my friend out and he came back in a huff and attitude when the card reader didn't work. I asked him to explain what happened and he said "I wasn't talking to you." I told him I understand but I said you were previously explaining that the card reader didn't work so I wanted to learn more about it as I wanted t... read more
Business response:
Hello Lynn, We completely understand and empathize with how upsetting this experience must have been, and we’re truly sorry that it ever occurred. The behavior you described is absolutely unacceptable and not reflective of the standard we expect from our team. Please know that the employee involved has been appropriately addressed, and we’re taking every step to ensure situations like this never happen again. We’ve tried reaching out multiple times to discuss this directly, as we would really like the opportunity to make th... read more
I met some good friends here for dinner. The company was fantastic the food was not. I ordered the farm to table burger medium. It was well done and not very good. The texture was hard and it tasted of grease. Not even the bacon or cheese helped this burger. The fries it came with were obviously frozen and small. On the positive side my vodka and soda was fine and they service was friendly. I liked the booth we sat in too.
Business response:
Hi Juliet, We’re sorry your meal didn’t meet expectations, though we’re glad you enjoyed the service, drinks, and seating. We appreciate your feedback about the burger and fries and will share it with our kitchen team to help improve the quality. Thank you for letting us know, and we hope to provide a better experience on your next visit. Sincerely, Team Maggie McFly's
The music is obnoxious and way too loud. I don't understand how they could think it's good to play abrasive music at such a high decibel. Food was basic. Our drinks didn't come until after the food was served. Won't be going back.
Business response:
Hi Laura, We’re sorry to hear the music and timing of your drinks affected your visit. Your feedback about the atmosphere and service is important to us, and we’ll share it with our team to improve. We appreciate you giving us a try and thank you for sharing your experience. Sincerely, Team Maggie McFly's
Horrible restaurant with rude and disrespectful staff. Eat somewhere else where staff actually have manners.
I have eaten at other Maggie's locations and have always had a pleasant experience. This one sucks! Late service, messed up orders. I ordered a "giant" salad for my dinner and received something very small and left hungry. Very disappointing considering it was 20 bucks!
Business response:
Hello Lauren, Thank you for your feedback. We’re glad to hear you’ve had great experiences at our other locations, though we’re sorry this visit didn’t measure up. We understand how frustrating it is when a meal doesn’t meet expectations. We’d appreciate the chance to look into this further. If you’re willing, please reach out to us directly. We value your longtime support and would like the opportunity to ensure your next visit is a better one. Sincerely, Team Maggie McFly's
The appetizers came out after the dinner was served. The onion ring tower was cold. The wings were terribly under cooked! My burger was suppose to be well done, it was red , raw inside. Will never go back! A complete waste of money. Completely disappointed
Business response:
Hello Cheryl, We’re very sorry to hear about your experience. The delays with appetizers and the issues with the wings and burger are unacceptable. We take food safety and quality seriously and will be reviewing this with our kitchen team to ensure it doesn’t happen again. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
The service was great! The ambiance of the space was very separated off which was good but it just felt kind of dead. The food was decent. Nothing to speak out on really. Could've had more scallops because it was really just a Shrimp Alla Vodka.
Business response:
Hi Jayden, Thank you for the honest feedback. We’re glad you found the service great and appreciated the space. We’ll take your notes about the scallops and overall atmosphere into consideration. We hope to provide a more memorable experience next time. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.