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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Was in here on Friday 3/6/20202 I ordered 1 of the house specialties the pot roast and mashed potatoes. I thought it was excellent. I also ordered 2 mojitos from the bar which I thought where a little pricey? maybe I showed up at the wrong time? anyway the 1st one was a little weak? and I bought another and asked the bartender to strengthen up the 2nd for me he said he had to charge me more for that, an extra 6 bucks for an 8 dollar drink ? sadly to say I was disappointed with both. I then tried to leave a correct tip of 18... read more
Business response:
Hi Kurt! Thanks so much for taking the time to let us know about your experience. I'm so pleased to hear that you enjoyed the pot roast! It is one of our best sellers and I'm so glad you liked it. As for your drinks, I do apologize if they seemed a bit weak. We do use measured jigger pours to make sure that we are both giving the guest what is promised and to make sure that we are not overserving. I recommend visiting the bar top during happy hour (Monday thru Friday 3-6pm) or late night happy hour (daily 10pm-close) for o... read more
Let's Start With The Front Desk Supervisor Never Made Eye contact till he was Done Cleaning The Reservation Board. Then Seat's us Right next to A 16 People Party ( Not that busy to be on Top of Other's) Then we Sat And Waited & Waited for Someone To at least Bring Us Water. 10 min's Later I got up and Went back to front Desk And The same Supervisor is Playing on his phone I asked can we get Help and He Says " What Table". So if you are in Charge you Should be aware of Every Table on your SHIFT. He Never Came Back to A... read more
Business response:
Hi Keith, I apologize that the restroom was not as clean as it should have been. I will certainly address this with the team to make sure that we are paying closer attention to the restrooms. I can assure you we take the cleanliness in our kitchen very seriously and have an intensive cleaning checklist that we perform. If anything is ever not up to par, please do let a member of our team know so that we can get it taken care of straight away.
Was told my order would be ready at 7:35 and waited in the restaurant until 8:03before my food was actually ready. Staff avoided me after greeting me until my food came out. Food was overpriced for what came out.
Business response:
Hi Ryan, Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order and the lack of communication during your wait. We understand how frustrating it is to be given a pickup time and then have to wait significantly longer without updates. We also regret that you felt overlooked while waiting for your food. That is not the level of service we strive to provide. We would appreciate the opportunity to learn more about your experience and make this right. Please reach out to us d... read more
We were in town here grabbing some dinner with my nephew who is a student at RPI. It's been forever since I've been at a mall, but there was plenty of parking despite the rainy weather, and we got into here quickly for a table for dinner. Their dessert case right in front of the entrance was taunting me.... We were seated and greeted by Sang Jun, who was fantastic. It turns out that we are all Korean, we figured that out at the end of the meal but he was amazing as a server. Never needed to ask for anything, made several re... read more
Business response:
Hello Patrick, Thank you so much for taking the time to share such a detailed and wonderful review. We’re thrilled to hear you had such a memorable experience with us while visiting Albany. It’s great to know Sang Jun provided such fantastic service and helped make your evening special—we’ll be sure to share your kind words with him. We’re also glad you enjoyed the variety on our menu, from the margarita flight and ahi tuna nachos to the bang bang shrimp and chicken, ramen, and salmon special. It sounds like you truly expe... read more
Mediocre at best. Waited 15 minutes for a hostess to even come up front. It took ten minutes for anyone to acknowledge us and there were two other parties waiting with us. We went early lunch and the place was maybe a quarter filled and it took 45 minutes to get three dishes. Took 10 just to get three waters. Menu is big so there is something for everyone and atmosphere is nice. All the food was barely warm but we didn't complain because it took so long to begin with. Maybe it was a bad day but it was terrible.
Business response:
Hello Addie, We’re very sorry to hear about your experience. What you described with the wait times and the food not being served hot is not acceptable and falls short of our standards. We understand how frustrating this must have been and truly apologize for the delays and the way your visit unfolded. Your feedback has been shared with our team so we can address these issues and ensure it doesn’t happen again. We appreciate you taking the time to bring this to our attention and hope you might give us another chance in the... read more
Surprisingly good spot for being inside a mall, very nice staff and a large menu with lots of variety.Drinks were very strong, not a negative if that's your thing!
Business response:
Hi Leah, We’re so glad you had a positive experience! It’s great to hear you enjoyed the menu variety and found the staff welcoming. Thanks for sharing your feedback, we look forward to having you back soon! Best, Team Maggie McFly's
This place gets worse and worse. Sad This used to be on of my favorite restaurants. Now it's one of the worst. The food has gone down hill. Sometimes it mediocre, but my last 2 times it was unbearable. The staff is slow and not present most of the time. My waitress seemed like she had a huge dose of magic mushrooms before she took our order. We had to continuously repeat and she kept coming back to confirm our order. My margarita was like a salt bomb I had to return it. Not to mention our duck taped seats. Let's just say A... read more
Business response:
Hello Marketa, We’re really sorry to hear how disappointing your recent visits were, especially after being a loyal guest for years. What you described falls well below the standards we expect from our team, and it’s understandable that you left feeling frustrated. Your feedback will be addressed internally so these concerns are taken seriously and corrected. We’d like the opportunity to discuss this further and address your concerns directly. Please reach out to us at your convenience so we can work through what happened a... read more
There were six of us and the service was really good. The place is very bright and very big. We got a bunch of appetizers. The potato skins were delicious! Chock full of cheese and bacon and baked to perfection. The spinach and artichoke dip and chips were really good too. The fresh fried mozzarella are pretty big. The kids loved them. My meal was really really good. I got the chicken with lemon sauce (I forget the actual name of the dish), mashed potatoes and asparagus. It was huge and it was delicious. Lightly breaded and... read more
Business response:
Hello Tracey, Thank for your sharing this feedback. We are sorry for the inconvenience with the food that was cold. All of your appetizers and entrees should have been hot! We are happy to hear, however, that the service was stupendous! We hope that you will still give us another chance. Thanks, Team Maggie McFly's
Had a wonderful experience tonight with my waitress and she was very attentive and hands on. The night worsened when a dark haired male waiter with some of his head shave from both sides of his head came to cash me and my friend out and he came back in a huff and attitude when the card reader didn't work. I asked him to explain what happened and he said "I wasn't talking to you." I told him I understand but I said you were previously explaining that the card reader didn't work so I wanted to learn more about it as I wanted t... read more
Business response:
Hello Lynn, We completely understand and empathize with how upsetting this experience must have been, and we’re truly sorry that it ever occurred. The behavior you described is absolutely unacceptable and not reflective of the standard we expect from our team. Please know that the employee involved has been appropriately addressed, and we’re taking every step to ensure situations like this never happen again. We’ve tried reaching out multiple times to discuss this directly, as we would really like the opportunity to make th... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,340 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.