This profile has been claimed by the business owner or representative.
Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Stopped in to get a quick bite. Was told there was a 15-minute wait, so went to the bar, and never left. First bartender got us set up quickly. Second one freshened the beverages right on time. Third one saw we were done and cashed us out. Service could not have been better, and the food was spot-on for pub fare - bacon-cheeseburger sliders, buffalo blasts and a wedge salad. They have expansive beverage menus including a gem in Blanton's. Don't let the mall location put you off. Truly a great experience.
Business response:
Hi Gordon! I'd like to send you a gift card to thank you for sharing such a great experience! I'm so pleased to hear that we were able to provide you with excellent service and a delicious meal. We aim for a flawless experience every time and I could not ask for a better review of your time with us. Thank you for taking the time to write about your visit and I hope you get another chance to stop in soon! If you could send a direct message with your last name and mailing address, I can send that right out for you. I really a... read more
Mediocre at best. Waited 15 minutes for a hostess to even come up front. It took ten minutes for anyone to acknowledge us and there were two other parties waiting with us. We went early lunch and the place was maybe a quarter filled and it took 45 minutes to get three dishes. Took 10 just to get three waters. Menu is big so there is something for everyone and atmosphere is nice. All the food was barely warm but we didn't complain because it took so long to begin with. Maybe it was a bad day but it was terrible.
Business response:
Hello Addie, We’re very sorry to hear about your experience. What you described with the wait times and the food not being served hot is not acceptable and falls short of our standards. We understand how frustrating this must have been and truly apologize for the delays and the way your visit unfolded. Your feedback has been shared with our team so we can address these issues and ensure it doesn’t happen again. We appreciate you taking the time to bring this to our attention and hope you might give us another chance in the... read more
Surprisingly good spot for being inside a mall, very nice staff and a large menu with lots of variety.Drinks were very strong, not a negative if that's your thing!
Business response:
Hi Leah, We’re so glad you had a positive experience! It’s great to hear you enjoyed the menu variety and found the staff welcoming. Thanks for sharing your feedback, we look forward to having you back soon! Best, Team Maggie McFly's
This place gets worse and worse. Sad This used to be on of my favorite restaurants. Now it's one of the worst. The food has gone down hill. Sometimes it mediocre, but my last 2 times it was unbearable. The staff is slow and not present most of the time. My waitress seemed like she had a huge dose of magic mushrooms before she took our order. We had to continuously repeat and she kept coming back to confirm our order. My margarita was like a salt bomb I had to return it. Not to mention our duck taped seats. Let's just say A... read more
Business response:
Hello Marketa, We’re really sorry to hear how disappointing your recent visits were, especially after being a loyal guest for years. What you described falls well below the standards we expect from our team, and it’s understandable that you left feeling frustrated. Your feedback will be addressed internally so these concerns are taken seriously and corrected. We’d like the opportunity to discuss this further and address your concerns directly. Please reach out to us at your convenience so we can work through what happened a... read more
There were six of us and the service was really good. The place is very bright and very big. We got a bunch of appetizers. The potato skins were delicious! Chock full of cheese and bacon and baked to perfection. The spinach and artichoke dip and chips were really good too. The fresh fried mozzarella are pretty big. The kids loved them. My meal was really really good. I got the chicken with lemon sauce (I forget the actual name of the dish), mashed potatoes and asparagus. It was huge and it was delicious. Lightly breaded and... read more
Business response:
Hello Tracey, Thank for your sharing this feedback. We are sorry for the inconvenience with the food that was cold. All of your appetizers and entrees should have been hot! We are happy to hear, however, that the service was stupendous! We hope that you will still give us another chance. Thanks, Team Maggie McFly's
Had a wonderful experience tonight with my waitress and she was very attentive and hands on. The night worsened when a dark haired male waiter with some of his head shave from both sides of his head came to cash me and my friend out and he came back in a huff and attitude when the card reader didn't work. I asked him to explain what happened and he said "I wasn't talking to you." I told him I understand but I said you were previously explaining that the card reader didn't work so I wanted to learn more about it as I wanted t... read more
Business response:
Hello Lynn, We completely understand and empathize with how upsetting this experience must have been, and we’re truly sorry that it ever occurred. The behavior you described is absolutely unacceptable and not reflective of the standard we expect from our team. Please know that the employee involved has been appropriately addressed, and we’re taking every step to ensure situations like this never happen again. We’ve tried reaching out multiple times to discuss this directly, as we would really like the opportunity to make th... read more
I met some good friends here for dinner. The company was fantastic the food was not. I ordered the farm to table burger medium. It was well done and not very good. The texture was hard and it tasted of grease. Not even the bacon or cheese helped this burger. The fries it came with were obviously frozen and small. On the positive side my vodka and soda was fine and they service was friendly. I liked the booth we sat in too.
Business response:
Hi Juliet, We’re sorry your meal didn’t meet expectations, though we’re glad you enjoyed the service, drinks, and seating. We appreciate your feedback about the burger and fries and will share it with our kitchen team to help improve the quality. Thank you for letting us know, and we hope to provide a better experience on your next visit. Sincerely, Team Maggie McFly's
The music is obnoxious and way too loud. I don't understand how they could think it's good to play abrasive music at such a high decibel. Food was basic. Our drinks didn't come until after the food was served. Won't be going back.
Business response:
Hi Laura, We’re sorry to hear the music and timing of your drinks affected your visit. Your feedback about the atmosphere and service is important to us, and we’ll share it with our team to improve. We appreciate you giving us a try and thank you for sharing your experience. Sincerely, Team Maggie McFly's
Horrible restaurant with rude and disrespectful staff. Eat somewhere else where staff actually have manners.
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.