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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I have eaten at other Maggie's locations and have always had a pleasant experience. This one sucks! Late service, messed up orders. I ordered a "giant" salad for my dinner and received something very small and left hungry. Very disappointing considering it was 20 bucks!
Business response:
Hello Lauren, Thank you for your feedback. We’re glad to hear you’ve had great experiences at our other locations, though we’re sorry this visit didn’t measure up. We understand how frustrating it is when a meal doesn’t meet expectations. We’d appreciate the chance to look into this further. If you’re willing, please reach out to us directly. We value your longtime support and would like the opportunity to ensure your next visit is a better one. Sincerely, Team Maggie McFly's
The appetizers came out after the dinner was served. The onion ring tower was cold. The wings were terribly under cooked! My burger was suppose to be well done, it was red , raw inside. Will never go back! A complete waste of money. Completely disappointed
Business response:
Hello Cheryl, We’re very sorry to hear about your experience. The delays with appetizers and the issues with the wings and burger are unacceptable. We take food safety and quality seriously and will be reviewing this with our kitchen team to ensure it doesn’t happen again. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
The service was great! The ambiance of the space was very separated off which was good but it just felt kind of dead. The food was decent. Nothing to speak out on really. Could've had more scallops because it was really just a Shrimp Alla Vodka.
Business response:
Hi Jayden, Thank you for the honest feedback. We’re glad you found the service great and appreciated the space. We’ll take your notes about the scallops and overall atmosphere into consideration. We hope to provide a more memorable experience next time. Sincerely, Team Maggie McFly's
Was sat and waited 15 minutes for ANYONE to acknowledge our table!! Horrible customer service when your servers and bartender watches you sit there waiting
Business response:
Hello Joseph, We’re really sorry that you were left waiting without being acknowledged. That’s not the kind of service we expect from our team, and we understand how frustrating it must have been to feel ignored. We’ll be addressing this with our staff to make sure it doesn’t happen again. We appreciate you bringing this to our attention, and we hope to have the opportunity to better serve you in the future! Sincerely, Team Maggie McFly's
Two apps, four different meals and all of them terrible. Fried Avocado not even edible. Waitress forgot different items several times and didn't care the food sucked. The place was dead. Now we know why. Wouldn't recommend at all. Only came because the standard was closed for maintenance.
Business response:
Hello Liz, We’re truly sorry to hear that your experience was so disappointing. It’s concerning to know that the food and service fell short of expectations, especially with missing items and the quality of the dishes. This is not the experience we aim to provide. We will be reviewing your feedback with the team to ensure these issues are addressed. We appreciate you sharing your thoughts and hope you’ll consider giving us another try in the future. Sincerely, Team Maggie McFly's
I came for a late night dinner. Slow service & food is nothing above a college student's dorm cooking abilities, but at least the fries are decent. It feels like the wait staff forgets to check in for food. it took over 10 minutes for the check to be collected since no one even glanced over to the table
Business response:
Hello Alana, Thanks for visiting! We're glad to hear that you're considering returning for dinner to explore our dinner menu. We hope to provide you with a more satisfying experience during your next visit. Best, Team Maggie McFly's
My partner and I stopped here for a late lunch during a road trip, drawn in by the unique airplane-themed ambiance and the fact that we don't have this restaurant back home. I ordered the California turkey burger with a pretzel bun (the only dairy-free bun option available), vegan cheese, and herb aioli, which I told them I can eat because it is made with eggs and not milk or cheese. When my sandwich arrived, it came with regular mayo instead of the aioli. The waiter kindly offered honey mustard as a replacement. However, a... read more
Business response:
Hello Leeanne, Thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear about your experience and the issues you faced with your order. It’s disappointing that your meal didn’t meet expectations, especially after the mix-up. We appreciate your acknowledgment of our server’s efforts, but we understand that the kitchen’s mistakes overshadowed your visit. We’ll definitely address your concerns with our kitchen team to ensure better communication and food quality moving forward. We truly valu... read more
Really wasn't great. Food was not great. Service was terrible, manager was terrible, bar tender was terrible, server was a nice girl. Ambiance was dysfunctional and disorganized.
Business response:
Hello Daniel, Thanks for your feedback. We’re sorry to hear the experience didn’t meet expectations. While it’s good to know your server made a positive impression, it’s clear we fell short in several areas. We’ll look into what happened with the food, service, and overall atmosphere to prevent this from happening again. If you’d like to share more details, feel free to reach out directly. Sincerely, Team Maggie McFly's
Literally been sitting here for over a half hour and I ordered a scoop of tuna salad over a bed of lettuce. The place is dead. Seriously??? *edited to give one more star because the salad was delicious.
Business response:
Hello Barbara, We're sorry to hear about the wait you experienced, especially when the restaurant wasn’t busy. We're glad to hear that the tuna salad was delicious, but we should have provided a quicker service. We’ll address this with our team to ensure it doesn’t happen again. Thank you for your feedback, and we hope to give you a better experience next time. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.