This profile has been claimed by the business owner or representative.
Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Was sat and waited 15 minutes for ANYONE to acknowledge our table!! Horrible customer service when your servers and bartender watches you sit there waiting
Business response:
Hello Joseph, We’re really sorry that you were left waiting without being acknowledged. That’s not the kind of service we expect from our team, and we understand how frustrating it must have been to feel ignored. We’ll be addressing this with our staff to make sure it doesn’t happen again. We appreciate you bringing this to our attention, and we hope to have the opportunity to better serve you in the future! Sincerely, Team Maggie McFly's
Two apps, four different meals and all of them terrible. Fried Avocado not even edible. Waitress forgot different items several times and didn't care the food sucked. The place was dead. Now we know why. Wouldn't recommend at all. Only came because the standard was closed for maintenance.
Business response:
Hello Liz, We’re truly sorry to hear that your experience was so disappointing. It’s concerning to know that the food and service fell short of expectations, especially with missing items and the quality of the dishes. This is not the experience we aim to provide. We will be reviewing your feedback with the team to ensure these issues are addressed. We appreciate you sharing your thoughts and hope you’ll consider giving us another try in the future. Sincerely, Team Maggie McFly's
I came for a late night dinner. Slow service & food is nothing above a college student's dorm cooking abilities, but at least the fries are decent. It feels like the wait staff forgets to check in for food. it took over 10 minutes for the check to be collected since no one even glanced over to the table
Business response:
Hello Alana, Thanks for visiting! We're glad to hear that you're considering returning for dinner to explore our dinner menu. We hope to provide you with a more satisfying experience during your next visit. Best, Team Maggie McFly's
My partner and I stopped here for a late lunch during a road trip, drawn in by the unique airplane-themed ambiance and the fact that we don't have this restaurant back home. I ordered the California turkey burger with a pretzel bun (the only dairy-free bun option available), vegan cheese, and herb aioli, which I told them I can eat because it is made with eggs and not milk or cheese. When my sandwich arrived, it came with regular mayo instead of the aioli. The waiter kindly offered honey mustard as a replacement. However, a... read more
Business response:
Hello Leeanne, Thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear about your experience and the issues you faced with your order. It’s disappointing that your meal didn’t meet expectations, especially after the mix-up. We appreciate your acknowledgment of our server’s efforts, but we understand that the kitchen’s mistakes overshadowed your visit. We’ll definitely address your concerns with our kitchen team to ensure better communication and food quality moving forward. We truly valu... read more
Really wasn't great. Food was not great. Service was terrible, manager was terrible, bar tender was terrible, server was a nice girl. Ambiance was dysfunctional and disorganized.
Business response:
Hello Daniel, Thanks for your feedback. We’re sorry to hear the experience didn’t meet expectations. While it’s good to know your server made a positive impression, it’s clear we fell short in several areas. We’ll look into what happened with the food, service, and overall atmosphere to prevent this from happening again. If you’d like to share more details, feel free to reach out directly. Sincerely, Team Maggie McFly's
Literally been sitting here for over a half hour and I ordered a scoop of tuna salad over a bed of lettuce. The place is dead. Seriously??? *edited to give one more star because the salad was delicious.
Business response:
Hello Barbara, We're sorry to hear about the wait you experienced, especially when the restaurant wasn’t busy. We're glad to hear that the tuna salad was delicious, but we should have provided a quicker service. We’ll address this with our team to ensure it doesn’t happen again. Thank you for your feedback, and we hope to give you a better experience next time. Sincerely, Team Maggie McFly's
DREADFUL!! took over 20 mins for beverages. They came out, no ice in any of them. One beverage missing. Told them. Still no beverage. Took an extra 15 mins for a bottled beer. Meals came out...still no missing beverage. Meal missing au jus. "I'll be right back with au jus" he says. No au jus. And still no missing beverage. Had to flag server down and say, no au jus, it's been 15 mins now. And still no beverage that you and other person failed to bring. 5-10mins go by and finally au jus. But that meal is a waste because the F... read more
Husband and I stopped in a little after 11. We were promptly seated and waters were delivered to our table. The decor is nice and was clean. The place was basically empty. We waited 20 minutes and no one came over to take our orders. There was one server at the bar and another we could see wandering around on their phone. When we tried to see someone about service, they were no where to be found. We ended up leaving.
Business response:
Hello Casey, Thank you for bringing this to our attention, and please accept our sincere apologies for the disappointing experience you encountered during your recent visit. Your feedback is invaluable to us as we strive to provide exceptional service to all of our guests. his is certainly not the level of service we aim to provide, and we understand how frustrating it must have been for you and your husband. Rest assured, we take your feedback seriously, and we will address this issue with our team to ensure that proper pr... read more
We tried this place because we had a gift card. The only stars this place got was for the friendly service and the kids menu. The food here is average. They lost me as a return customer cause They used pulled pork for their cuban sandwich. The kids menu was good and portion size for kids was good. However not good enough for us to return.
Business response:
Hi Macy, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly service and enjoyed the kids menu offerings. However, we're disappointed to learn that your experience fell short of expectations. We understand the importance of maintaining the authenticity of our dishes and will strive to make improvements in this regard. While we regret that we weren't able to fully meet your expectations during your visit, we hope that you'll consider giving us another opport... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.