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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My partner and I stopped here for a late lunch during a road trip, drawn in by the unique airplane-themed ambiance and the fact that we don't have this restaurant back home. I ordered the California turkey burger with a pretzel bun (the only dairy-free bun option available), vegan cheese, and herb aioli, which I told them I can eat because it is made with eggs and not milk or cheese. When my sandwich arrived, it came with regular mayo instead of the aioli. The waiter kindly offered honey mustard as a replacement. However, a... read more
Business response:
Hello Leeanne, Thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear about your experience and the issues you faced with your order. It’s disappointing that your meal didn’t meet expectations, especially after the mix-up. We appreciate your acknowledgment of our server’s efforts, but we understand that the kitchen’s mistakes overshadowed your visit. We’ll definitely address your concerns with our kitchen team to ensure better communication and food quality moving forward. We truly valu... read more
Really wasn't great. Food was not great. Service was terrible, manager was terrible, bar tender was terrible, server was a nice girl. Ambiance was dysfunctional and disorganized.
Business response:
Hello Daniel, Thanks for your feedback. We’re sorry to hear the experience didn’t meet expectations. While it’s good to know your server made a positive impression, it’s clear we fell short in several areas. We’ll look into what happened with the food, service, and overall atmosphere to prevent this from happening again. If you’d like to share more details, feel free to reach out directly. Sincerely, Team Maggie McFly's
Literally been sitting here for over a half hour and I ordered a scoop of tuna salad over a bed of lettuce. The place is dead. Seriously??? *edited to give one more star because the salad was delicious.
Business response:
Hello Barbara, We're sorry to hear about the wait you experienced, especially when the restaurant wasn’t busy. We're glad to hear that the tuna salad was delicious, but we should have provided a quicker service. We’ll address this with our team to ensure it doesn’t happen again. Thank you for your feedback, and we hope to give you a better experience next time. Sincerely, Team Maggie McFly's
DREADFUL!! took over 20 mins for beverages. They came out, no ice in any of them. One beverage missing. Told them. Still no beverage. Took an extra 15 mins for a bottled beer. Meals came out...still no missing beverage. Meal missing au jus. "I'll be right back with au jus" he says. No au jus. And still no missing beverage. Had to flag server down and say, no au jus, it's been 15 mins now. And still no beverage that you and other person failed to bring. 5-10mins go by and finally au jus. But that meal is a waste because the F... read more
Husband and I stopped in a little after 11. We were promptly seated and waters were delivered to our table. The decor is nice and was clean. The place was basically empty. We waited 20 minutes and no one came over to take our orders. There was one server at the bar and another we could see wandering around on their phone. When we tried to see someone about service, they were no where to be found. We ended up leaving.
Business response:
Hello Casey, Thank you for bringing this to our attention, and please accept our sincere apologies for the disappointing experience you encountered during your recent visit. Your feedback is invaluable to us as we strive to provide exceptional service to all of our guests. his is certainly not the level of service we aim to provide, and we understand how frustrating it must have been for you and your husband. Rest assured, we take your feedback seriously, and we will address this issue with our team to ensure that proper pr... read more
We tried this place because we had a gift card. The only stars this place got was for the friendly service and the kids menu. The food here is average. They lost me as a return customer cause They used pulled pork for their cuban sandwich. The kids menu was good and portion size for kids was good. However not good enough for us to return.
Business response:
Hi Macy, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly service and enjoyed the kids menu offerings. However, we're disappointed to learn that your experience fell short of expectations. We understand the importance of maintaining the authenticity of our dishes and will strive to make improvements in this regard. While we regret that we weren't able to fully meet your expectations during your visit, we hope that you'll consider giving us another opport... read more
I love Maggie McFlys but this location was extremely disappointing. Bartenders weren't friendly at all, they don't smile. Didn't give out silverware without us asking, had to ask for a second drink which came in a different glass and tasted completely different even though it was the same exact drink, my boyfriend never even got a second drink because no one ever checked on us once we got each item. Our service was completely dependent on us waving down the bartender. If the restaurant was busy I would understand, but it was... read more
Business response:
Hello Natalie, Thank you for sharing your feedback with us, and we sincerely apologize for the disappointing experience you encountered during your visit to our New York location. It is disheartening to hear that our service did not meet your expectations and that you encountered several issues during your meal. We take great pride in providing friendly and attentive service to all of our guests, and we regret that this was not reflected during your visit. We understand your frustration and disappointment, and we apologize ... read more
So to start we were surprised and excited to find a Maggie mcflys in New York and said let's give our favorite place a try. Unfortunately it didn't live up to the name! Dirty silverware, no plates given to share apps. We sat at the bar and didn't see our bartenders smile even once. Personality was non existent in a restaurant that really wasn't busy at all. From the fries to the tacos food came out cold and seemed like it was sitting in the window a while. Wasn't offered a second drink, even though I would have liked one... read more
Business response:
Hello Michael, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not meet your expectations and that you encountered several issues during your meal. It is disappointing to learn about the issues with cleanliness, service, and food temperature that you experienced. Providing a pleasant dining experience is of utmost importance to us, and we apologize for falling short in these areas. Your feedback has been shared with our management team, and we will be addressing... read more
Just had lunch here - recommended by someone we recently met. Should have looked at reviews - 2.9 overall is about what we got. Burger ordered was over cooked, bacon flaccid and food was not hot. Service ehh. I commented to bartender that burger was not how I ordered it and she asked me what I wanted her to do. Said she could take it off the bill if I didn't eat it. Since I didn't want to wait for them to recook, I ate as is. No discount offered - no further conversation. Will not be going back.
Business response:
Hello Sarah, Thank you for taking the time to provide feedback on your recent dining experience at our restaurant. We sincerely apologize that your visit did not meet your expectations, and we regret any disappointment or inconvenience this may have caused. Regarding your interaction with the bartender about the burger, we apologize for the lack of resolution and follow-up. It is not our intention to leave any guest dissatisfied, and we regret that we did not take appropriate action to rectify the situation. We will be revi... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.