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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We had driven all day and all we wanted was a good meal and a cold beverage. It was a Sunday evening so not crazy busy at the restaurant. The hostess seated us immediately. We had never eaten at a Maggie McFly's so it was fun to read the impressive menu. And unfortunately, that is all we ever did...read the menu for 52 minutes with not one person coming over to wait on us. I went back to the hostess after 30 minutes and explained that nobody had even been to our table. She asked me where we were sitting. I showed her. She w... read more
Business response:
Hello Debbie, We're truly sorry to hear about your disappointing experience at Maggie McFly's. Your time and comfort are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for the lack of attention and service you received during your visit. We strive to provide exceptional dining experiences for all our guests, and it's clear that we missed the mark on this occasion. Your feedback is invaluable to us, and we will address the issue... read more
This was my first time here and while the place is nice, my experience was below average. When we arrived we were quickly seated. We were a party of 3 on a Friday night. I am giving two stars because parts of the experience had potential and others failed horribly. We order 2 soft drinks and one margarita. The margarita took what seems forever to be served. The waiter apologized and said that my drink was given to another table. The drink finally came after we got the appetizers and after one sip I tasted the bitterness from... read more
Business response:
Hello V R, We sincerely apologize for the disappointing experience you encountered during your recent visit to our restaurant. It is disheartening to hear about the multiple issues you faced with the service and the quality of the dishes you ordered. Your feedback is incredibly valuable to us as we continuously strive to provide our patrons with exceptional dining experiences. Your comments will be shared with our team for immediate attention and improvement. While we understand your decision, we hope you consider giving us... read more
The service was awful!! Wouldn't go here again! There was something wrong with one of the orders when they came out. Our server didn't stop by our table for 25 minutes afterwards. Then it took another 20-25 minutes for the correct order to get to us. When we got our check it was for the full price; I would think they would discount something for making us wait almost an hour for their mistake. The food is good, but the service is poor.
Business response:
Hello Brian, We're truly sorry to hear about the experience you had at our restaurant. Please accept our sincerest apologies for the inconvenience caused by the mistake in your order and the delay in addressing it promptly. We completely understand your frustration and we apologize for the oversight. Once again, we apologize for falling short of your expectations, and we hope to have the chance to make this right for you. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
We ordered the BBQ brisket to share. It came out cold. It had so much sauce on it, we couldn't eat it...yuck. So much for a hot sit-down meal. Oh yes, speaking of sitting down. We were seated, and the server acknowledged us 12 minutes after seating. Then we waited on our menus, which she eventually handed to us. After another 12 minutes, she took our order. We had to get up and chase her down for everything. I wanted a nice relaxing meal after working all day. Our experience was a horrible one and for what it's w... read more
Business response:
Hello Donna, We're truly sorry for the disappointing experience you had during your visit. It deeply concerns us to hear that the BBQ brisket was served cold and overly sauced. We understand the importance of a relaxing meal after a long day's work, and it's disheartening to know that we fell short of providing that for you. Your feedback is taken seriously, and we'll address these service and food quality issues immediately to prevent such occurrences in the future. Again, we apologize for your unsatisfactory visit, and we... read more
Ate lunch there today. We had calamari and mozzarella sticks for appetizers. Not very good the calamari was tough and the mozzarella sticks were way too large to cook properly so the crust got greasy and overcooked and the cheese in the center was undercooked. My wife had tortellini Alfredo which was ok. She had to get it without the bacon that seems to be in a lot of dishes. I had a meat pizza it was ok the crust was extremely thin I asked how thick it was and was not given correct info. The crust is extremely thin ba... read more
Business response:
Hello Kieth, We're very sorry to hear your poor experience at our Albany location caused you not to be able to enjoy your meal! We do hope you were able to speak with one of our team members so they could assist you. Please know that we will be in contact with the managers about it. We do hope you'll give our restaurant a chance again in the future. Sincerely, Team Maggie McFly's
Food was good no doubt;however, I ordered at 5:30p but didn't receive any food until 7p. The bartender (who was very nice) said they needed to still cook my food (but I had to ask about it). Would've been nice if she checked on my order although I'm sure she was busy....the server who did finally bring my food pretty much just dropped it in front of me not realizing I needed utensils. Overall, a little more attention to detail would've been nice.
Business response:
Hello John, Thanks for your feedback. We appreciate you brining this issue to our attention and we're sorry to learn of your experience! We'll be sure to address this with our team and we hope you'll give us another chance soon! Sincerely, Team Maggie McFly's
This place is terrible, service absolutely sucks! Don't come here unless you plan on sitting for a while and having to go out of your way to get an order
Business response:
Hello Jordan, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
I would not recommend eating here. The service was slow, and there was hardly anyone there. It was a weekend afternoon. The price was way too high for the quality of food we received. The ranch dressing seemed really sour, smelled spoiled, and had an overpowering garlic aftertaste. I tried a little on one of the wings, and it was gross. We ordered wings (10), meatball sliders, and a chicken sandwich. We got nonalcoholic beverages. It was almost $80 for the two of us. The wings were pretty good if you ate them without the ra... read more
Business response:
Hi Tanya, If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Found something crunchy in my food and I feel like it shouldn't have been there. Yuck! And I thought the music was too loud. The drinks were pretty good though, and I really liked our server. Went with my 7 year-old daughter, and the server, (cant remember her name but she had blond hair) was so sweet! My daughter got fried mac n cheese, and I got Louisiana chicken. Both dishes were okay.
Business response:
Hi Gloria, We're sorry you weren't able to enjoy your meal. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Customer service has always been our top priority at Maggie McFly's! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.