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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We ordered the BBQ brisket to share. It came out cold. It had so much sauce on it, we couldn't eat it...yuck. So much for a hot sit-down meal. Oh yes, speaking of sitting down. We were seated, and the server acknowledged us 12 minutes after seating. Then we waited on our menus, which she eventually handed to us. After another 12 minutes, she took our order. We had to get up and chase her down for everything. I wanted a nice relaxing meal after working all day. Our experience was a horrible one and for what it's w... read more
Business response:
Hello Donna, We're truly sorry for the disappointing experience you had during your visit. It deeply concerns us to hear that the BBQ brisket was served cold and overly sauced. We understand the importance of a relaxing meal after a long day's work, and it's disheartening to know that we fell short of providing that for you. Your feedback is taken seriously, and we'll address these service and food quality issues immediately to prevent such occurrences in the future. Again, we apologize for your unsatisfactory visit, and we... read more
Ate lunch there today. We had calamari and mozzarella sticks for appetizers. Not very good the calamari was tough and the mozzarella sticks were way too large to cook properly so the crust got greasy and overcooked and the cheese in the center was undercooked. My wife had tortellini Alfredo which was ok. She had to get it without the bacon that seems to be in a lot of dishes. I had a meat pizza it was ok the crust was extremely thin I asked how thick it was and was not given correct info. The crust is extremely thin ba... read more
Business response:
Hello Kieth, We're very sorry to hear your poor experience at our Albany location caused you not to be able to enjoy your meal! We do hope you were able to speak with one of our team members so they could assist you. Please know that we will be in contact with the managers about it. We do hope you'll give our restaurant a chance again in the future. Sincerely, Team Maggie McFly's
Food was good no doubt;however, I ordered at 5:30p but didn't receive any food until 7p. The bartender (who was very nice) said they needed to still cook my food (but I had to ask about it). Would've been nice if she checked on my order although I'm sure she was busy....the server who did finally bring my food pretty much just dropped it in front of me not realizing I needed utensils. Overall, a little more attention to detail would've been nice.
Business response:
Hello John, Thanks for your feedback. We appreciate you brining this issue to our attention and we're sorry to learn of your experience! We'll be sure to address this with our team and we hope you'll give us another chance soon! Sincerely, Team Maggie McFly's
This place is terrible, service absolutely sucks! Don't come here unless you plan on sitting for a while and having to go out of your way to get an order
Business response:
Hello Jordan, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
I would not recommend eating here. The service was slow, and there was hardly anyone there. It was a weekend afternoon. The price was way too high for the quality of food we received. The ranch dressing seemed really sour, smelled spoiled, and had an overpowering garlic aftertaste. I tried a little on one of the wings, and it was gross. We ordered wings (10), meatball sliders, and a chicken sandwich. We got nonalcoholic beverages. It was almost $80 for the two of us. The wings were pretty good if you ate them without the ra... read more
Business response:
Hi Tanya, If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Found something crunchy in my food and I feel like it shouldn't have been there. Yuck! And I thought the music was too loud. The drinks were pretty good though, and I really liked our server. Went with my 7 year-old daughter, and the server, (cant remember her name but she had blond hair) was so sweet! My daughter got fried mac n cheese, and I got Louisiana chicken. Both dishes were okay.
Business response:
Hi Gloria, We're sorry you weren't able to enjoy your meal. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Customer service has always been our top priority at Maggie McFly's! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Well, I got the fajitas after about an hour. The kitchen screwed up the ravioli order which was supposed to be gluten free but after the hour they told us there were no gluten free ravioli only penne. Not sure why they couldn't have just let us know when the order went in. The service was terrible, the appetizer actually came before our nonalcoholic drinks. The food came out after the two tables next to us were actually done eating and the waitress took all our orders at the same time. The "manager' took off the fajitas whic... read more
Business response:
Hello Lyn, We would like to sincerely apologize for the troubles you experienced during your visit with your party on. Drinks should never have taken that long to get to a table. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! We do hope you will give us another try as we would love a chance to change your view. Again, our... read more
Went for brunch sausage was undercooked, omelet was also undercooked and had no cheese. Sent it back and ordered a salad which came 30 Mins later. Asked for the manager, when he finally showed up he said "well that's not good". Will never return
Business response:
Hi Sandra, We sincerely apologize for such a disappointing and unacceptable dish. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We are sorry to learn that our customer service has fallen short of the level you deserve. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
My three daughters and I stopped in for lunch today. Our waiter was very pleasant and when I asked him which appetizer he would recommend out two he said the Thai lettuce wraps were the one to go with. He was right they were amazing...until I found one hair...I am a waitress so didn't make a big deal about it however under the lettuce the plate was covered in hair. Sadly we had already eaten most of it and was completely disgusted. I brought it to our waiters attention and he took it off our bill. Never did a manager come o... read more
Business response:
Hello Catherine, We are extremely sorry that you found a piece of hair in your food! Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.