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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
This place is terrible, service absolutely sucks! Don't come here unless you plan on sitting for a while and having to go out of your way to get an order
Business response:
Hello Jordan, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
I would not recommend eating here. The service was slow, and there was hardly anyone there. It was a weekend afternoon. The price was way too high for the quality of food we received. The ranch dressing seemed really sour, smelled spoiled, and had an overpowering garlic aftertaste. I tried a little on one of the wings, and it was gross. We ordered wings (10), meatball sliders, and a chicken sandwich. We got nonalcoholic beverages. It was almost $80 for the two of us. The wings were pretty good if you ate them without the ra... read more
Business response:
Hi Tanya, If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Found something crunchy in my food and I feel like it shouldn't have been there. Yuck! And I thought the music was too loud. The drinks were pretty good though, and I really liked our server. Went with my 7 year-old daughter, and the server, (cant remember her name but she had blond hair) was so sweet! My daughter got fried mac n cheese, and I got Louisiana chicken. Both dishes were okay.
Business response:
Hi Gloria, We're sorry you weren't able to enjoy your meal. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Customer service has always been our top priority at Maggie McFly's! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Well, I got the fajitas after about an hour. The kitchen screwed up the ravioli order which was supposed to be gluten free but after the hour they told us there were no gluten free ravioli only penne. Not sure why they couldn't have just let us know when the order went in. The service was terrible, the appetizer actually came before our nonalcoholic drinks. The food came out after the two tables next to us were actually done eating and the waitress took all our orders at the same time. The "manager' took off the fajitas whic... read more
Business response:
Hello Lyn, We would like to sincerely apologize for the troubles you experienced during your visit with your party on. Drinks should never have taken that long to get to a table. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! We do hope you will give us another try as we would love a chance to change your view. Again, our... read more
Went for brunch sausage was undercooked, omelet was also undercooked and had no cheese. Sent it back and ordered a salad which came 30 Mins later. Asked for the manager, when he finally showed up he said "well that's not good". Will never return
Business response:
Hi Sandra, We sincerely apologize for such a disappointing and unacceptable dish. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We are sorry to learn that our customer service has fallen short of the level you deserve. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
My three daughters and I stopped in for lunch today. Our waiter was very pleasant and when I asked him which appetizer he would recommend out two he said the Thai lettuce wraps were the one to go with. He was right they were amazing...until I found one hair...I am a waitress so didn't make a big deal about it however under the lettuce the plate was covered in hair. Sadly we had already eaten most of it and was completely disgusted. I brought it to our waiters attention and he took it off our bill. Never did a manager come o... read more
Business response:
Hello Catherine, We are extremely sorry that you found a piece of hair in your food! Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
This was not as good as I remembered it to be. I ordered with door dash. Got fettuccine without the shrimp I ordered, and paid extra ten dollars for, and also, it tasted stale. There was suppose to be broccoli but they only put the stems in. I usually love carrot cake, but this was very hard, not fresh at all.
Business response:
Hello Brittany, We're so sorry to hear your experience with us was not a good one! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Sitting at the bar now. Place is dead. Staff everywhere. My drink has been empty for 13 minutes and the bartender is crickets. Service is always horrible
Business response:
Hello Gee, We're sorry your experience wasn't a great one. We do hope you were able to speak with a member of our team. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Sincerely, Team Maggie McFly's
We visited this Crossgates location on Wednesday this week. Not a great experience. Our drink orders were taken, 2 glasses of wine and 2 sodas. The sodas came out followed by one glass of wine. While waiting for the second wine it turns out the first glass was bad. When we sent the wine back we asked about the other glass but it was nowhere to be found. We canceled both glasses. Our food was fine except that the Shepard pie had a big piece of paper (yes paper in it). The paper was removed but that person's appetite was ru... read more
Business response:
Hello James, We firstly want to sincerely apologize for the lack of professionalism you endured during your visit. Of course, none of the things you witnessed align with our values as a company. Customer service and satisfaction has always been our top priority at Maggie McFly's! We appreciate you bringing this to our attention. We have spoken with our team members and managers in Albany to ensure they are properly greeting and serving all guests. Again, we are sorry, and we do hope you are willing to give us another chanc... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.