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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
This was not as good as I remembered it to be. I ordered with door dash. Got fettuccine without the shrimp I ordered, and paid extra ten dollars for, and also, it tasted stale. There was suppose to be broccoli but they only put the stems in. I usually love carrot cake, but this was very hard, not fresh at all.
Business response:
Hello Brittany, We're so sorry to hear your experience with us was not a good one! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Sitting at the bar now. Place is dead. Staff everywhere. My drink has been empty for 13 minutes and the bartender is crickets. Service is always horrible
Business response:
Hello Gee, We're sorry your experience wasn't a great one. We do hope you were able to speak with a member of our team. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Sincerely, Team Maggie McFly's
We visited this Crossgates location on Wednesday this week. Not a great experience. Our drink orders were taken, 2 glasses of wine and 2 sodas. The sodas came out followed by one glass of wine. While waiting for the second wine it turns out the first glass was bad. When we sent the wine back we asked about the other glass but it was nowhere to be found. We canceled both glasses. Our food was fine except that the Shepard pie had a big piece of paper (yes paper in it). The paper was removed but that person's appetite was ru... read more
Business response:
Hello James, We firstly want to sincerely apologize for the lack of professionalism you endured during your visit. Of course, none of the things you witnessed align with our values as a company. Customer service and satisfaction has always been our top priority at Maggie McFly's! We appreciate you bringing this to our attention. We have spoken with our team members and managers in Albany to ensure they are properly greeting and serving all guests. Again, we are sorry, and we do hope you are willing to give us another chanc... read more
Made the mistake of going around six on a Saturday night, way too busy to get attentive service and had a bit of a wait for a table. I ordered my regular gluten free pasta with Alfredo and broccolini with the addition of grilled chicken and removal of bacon as it has recently been more like pork belly and a bit overwhelming. The waitress was obviously slammed and probably did not know when I ordered that the kitchen was out of broccolini, which really is a great addition to the dish, but did not say anything when bringing ou... read more
Business response:
Hello Jodi, Thank you so much for the amazing feedback on your visits to our Albany location! We are so happy to know we are one of your favorite go-to spots in the Albany location. Maggie McFly's is proud to offer numerous menu items and a generous portion of Gluten Free options for our guests. Thanks for sharing about your overall experience. All the Best, Team Maggie McFly's
Everyone always wants some raw broccoli and assorted vegetables with with tortilla chips and potato chips right? Somehow included in my order. Looks like Rachael Ray's "garbage bowl." I think Maggie was boozin tonight.
Business response:
Hello Cayla, We sincerely apologize for your experience and are disappointed to hear your impression of us was not a great one. We do hope you were able to speak with a member of our team and have them remake it or get you something else. Would you mind sending us an email at contact@maggiemcflys.com so we can investigate what happened further? We appreciate you bringing this to our attention and hope to hear from you soon. Sincerely, Team Maggie McFly's
Don't go here for a quick lunch or dinner before a movie. The food is great here, nice menu options full bar and interesting drinks and seasonal specials. This is more of a hang or maybe a first date but not for a quick meal. You will need at most an hour once seated regardless how busy they are. We went in with friends while teens went into mall to shop. 2 hours later teens came back and we were still waiting for the check. By then mall closed, and couldn't see movie we intended on seeing after asking if we would be able to... read more
Business response:
Hi Billy, We always appreciate hearing your feedback so we’re glad you brought this to our attention. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and periodically. Please know that we will be in contact with the managers about this. Sincerely, Team Maggie McFly's
Awful experience an hour and half to get our food and an hour to get our appetizers. People who came after us were eating and my kids were so tired waiting for food it basically ruined our day out. Everyone was cheerful to moody by the time we ate and left.
Business response:
Hello Jennifer, We would like to sincerely apologize for the troubles you experienced during your visit with your family. Of course, none of the things that happened to you at this visit are how we pride ourselves as a company here at Maggie McFly's. Customer service and satisfaction are always a top priority! We will be in contact with our Management Team to review what happened. We hope you'll give our restaurant another opportunity to serve you soon! Sincerely, Team Maggie McFly's
After coming to this location a few months ago, I was excited to come back with my family. After sitting down it a little bit for the waiter to come over and ask us for drinks. I requested 2 kids menus before we ordered. Once the order was placed it took roughly 40-50 minutes for the appetizer to come out. I asked about our meals and was told that they would be placed once the appetizer came out. We weren't expecting a simple soup, salad, Philly cheesesteak and a kids burger to take over an hour. People literally sat down af... read more
Business response:
Hello Donald, We're very sorry to hear that your service at our Albany location has fallen short of the customer service level you deserve. Providing a positive and pleasant dining experience is our top priority at Maggie McFly's. Unfortunately, it does not seem like that happened this time! Please know that we will be in contact with the managers about it. We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
If you find yourself in this establishment or through a sad series of events find yourself visiting Albany and looking for a take away, don't order the "street tacos." I'm not sure why they call them street, I guess boring ass gringo version of real food was too long. These tacos had zero taste and would have tasted better had they been dropped on the street and picked up in the 5 second rule. It comes with salsa that also had zero heat or real taste, guacamole also tasteless, and sour cream. I'm just baffled how people... read more
Business response:
Hi Ian, We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.