This profile has been claimed by the business owner or representative.
Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Well, I got the fajitas after about an hour. The kitchen screwed up the ravioli order which was supposed to be gluten free but after the hour they told us there were no gluten free ravioli only penne. Not sure why they couldn't have just let us know when the order went in. The service was terrible, the appetizer actually came before our nonalcoholic drinks. The food came out after the two tables next to us were actually done eating and the waitress took all our orders at the same time. The "manager' took off the fajitas whic... read more
Business response:
Hello Lyn, We would like to sincerely apologize for the troubles you experienced during your visit with your party on. Drinks should never have taken that long to get to a table. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! We do hope you will give us another try as we would love a chance to change your view. Again, our... read more
Went for brunch sausage was undercooked, omelet was also undercooked and had no cheese. Sent it back and ordered a salad which came 30 Mins later. Asked for the manager, when he finally showed up he said "well that's not good". Will never return
Business response:
Hi Sandra, We sincerely apologize for such a disappointing and unacceptable dish. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We are sorry to learn that our customer service has fallen short of the level you deserve. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
My three daughters and I stopped in for lunch today. Our waiter was very pleasant and when I asked him which appetizer he would recommend out two he said the Thai lettuce wraps were the one to go with. He was right they were amazing...until I found one hair...I am a waitress so didn't make a big deal about it however under the lettuce the plate was covered in hair. Sadly we had already eaten most of it and was completely disgusted. I brought it to our waiters attention and he took it off our bill. Never did a manager come o... read more
Business response:
Hello Catherine, We are extremely sorry that you found a piece of hair in your food! Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
This was not as good as I remembered it to be. I ordered with door dash. Got fettuccine without the shrimp I ordered, and paid extra ten dollars for, and also, it tasted stale. There was suppose to be broccoli but they only put the stems in. I usually love carrot cake, but this was very hard, not fresh at all.
Business response:
Hello Brittany, We're so sorry to hear your experience with us was not a good one! We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Sitting at the bar now. Place is dead. Staff everywhere. My drink has been empty for 13 minutes and the bartender is crickets. Service is always horrible
Business response:
Hello Gee, We're sorry your experience wasn't a great one. We do hope you were able to speak with a member of our team. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently. We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Sincerely, Team Maggie McFly's
We visited this Crossgates location on Wednesday this week. Not a great experience. Our drink orders were taken, 2 glasses of wine and 2 sodas. The sodas came out followed by one glass of wine. While waiting for the second wine it turns out the first glass was bad. When we sent the wine back we asked about the other glass but it was nowhere to be found. We canceled both glasses. Our food was fine except that the Shepard pie had a big piece of paper (yes paper in it). The paper was removed but that person's appetite was ru... read more
Business response:
Hello James, We firstly want to sincerely apologize for the lack of professionalism you endured during your visit. Of course, none of the things you witnessed align with our values as a company. Customer service and satisfaction has always been our top priority at Maggie McFly's! We appreciate you bringing this to our attention. We have spoken with our team members and managers in Albany to ensure they are properly greeting and serving all guests. Again, we are sorry, and we do hope you are willing to give us another chanc... read more
Made the mistake of going around six on a Saturday night, way too busy to get attentive service and had a bit of a wait for a table. I ordered my regular gluten free pasta with Alfredo and broccolini with the addition of grilled chicken and removal of bacon as it has recently been more like pork belly and a bit overwhelming. The waitress was obviously slammed and probably did not know when I ordered that the kitchen was out of broccolini, which really is a great addition to the dish, but did not say anything when bringing ou... read more
Business response:
Hello Jodi, Thank you so much for the amazing feedback on your visits to our Albany location! We are so happy to know we are one of your favorite go-to spots in the Albany location. Maggie McFly's is proud to offer numerous menu items and a generous portion of Gluten Free options for our guests. Thanks for sharing about your overall experience. All the Best, Team Maggie McFly's
Everyone always wants some raw broccoli and assorted vegetables with with tortilla chips and potato chips right? Somehow included in my order. Looks like Rachael Ray's "garbage bowl." I think Maggie was boozin tonight.
Business response:
Hello Cayla, We sincerely apologize for your experience and are disappointed to hear your impression of us was not a great one. We do hope you were able to speak with a member of our team and have them remake it or get you something else. Would you mind sending us an email at contact@maggiemcflys.com so we can investigate what happened further? We appreciate you bringing this to our attention and hope to hear from you soon. Sincerely, Team Maggie McFly's
Don't go here for a quick lunch or dinner before a movie. The food is great here, nice menu options full bar and interesting drinks and seasonal specials. This is more of a hang or maybe a first date but not for a quick meal. You will need at most an hour once seated regardless how busy they are. We went in with friends while teens went into mall to shop. 2 hours later teens came back and we were still waiting for the check. By then mall closed, and couldn't see movie we intended on seeing after asking if we would be able to... read more
Business response:
Hi Billy, We always appreciate hearing your feedback so we’re glad you brought this to our attention. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and periodically. Please know that we will be in contact with the managers about this. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.