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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Awful experience an hour and half to get our food and an hour to get our appetizers. People who came after us were eating and my kids were so tired waiting for food it basically ruined our day out. Everyone was cheerful to moody by the time we ate and left.
Business response:
Hello Jennifer, We would like to sincerely apologize for the troubles you experienced during your visit with your family. Of course, none of the things that happened to you at this visit are how we pride ourselves as a company here at Maggie McFly's. Customer service and satisfaction are always a top priority! We will be in contact with our Management Team to review what happened. We hope you'll give our restaurant another opportunity to serve you soon! Sincerely, Team Maggie McFly's
After coming to this location a few months ago, I was excited to come back with my family. After sitting down it a little bit for the waiter to come over and ask us for drinks. I requested 2 kids menus before we ordered. Once the order was placed it took roughly 40-50 minutes for the appetizer to come out. I asked about our meals and was told that they would be placed once the appetizer came out. We weren't expecting a simple soup, salad, Philly cheesesteak and a kids burger to take over an hour. People literally sat down af... read more
Business response:
Hello Donald, We're very sorry to hear that your service at our Albany location has fallen short of the customer service level you deserve. Providing a positive and pleasant dining experience is our top priority at Maggie McFly's. Unfortunately, it does not seem like that happened this time! Please know that we will be in contact with the managers about it. We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
If you find yourself in this establishment or through a sad series of events find yourself visiting Albany and looking for a take away, don't order the "street tacos." I'm not sure why they call them street, I guess boring ass gringo version of real food was too long. These tacos had zero taste and would have tasted better had they been dropped on the street and picked up in the 5 second rule. It comes with salsa that also had zero heat or real taste, guacamole also tasteless, and sour cream. I'm just baffled how people... read more
Business response:
Hi Ian, We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Sincerely, Team Maggie McFly's
Homemade veggie "burger" was just a big spoonful of mushy seasoned refried beans on a bun
Business response:
Good morning Jeff, We apologize you were disappointed with the dish you chose! We provide a menu with a variety of options to accommodate all guests regardless of any dietary restrictions! We hope you give us another chance and can find something you love more within our rather lengthy menu! Sincerely, The MM Team
I only got a takeout impossible burger but walking in to the restaurant to get my $18 burger, the restaurant smelled like a dirty rag. I requested sauce on the side but was just given a tiny overcooked impossible burger on a bun nothing else. Waste of $$ won't order again
Business response:
We apologize for your missing sauce in your take-out order. Please email us at contact@maggiemcflys.com so we can speak more about your takeout experience. Sincerely, The MM Team
We really like the food here....when we get it. Tonight we came with another couple...had a drink, ordered an appetizer and dinner. Appetizer and drinks came...after a reasonable wait the first dinner came out...then we waited and waited and waited only to be told that the meals that two of us ordered were not available. Eventually, the second meal arrived and the two of us whose meals were not available had to take a look at the menu again to quickly decide on another option. In the meantime, we watched as the cheese on... read more
Business response:
Good morning Deborah, We sincerely apologize for such a mess of a visit, this is not our standard way of doing business. We are so glad Samuel could provide you with the best possible service under the circumstances and that a manager could speak with you. We appreciate your understanding and patience during your visit. Sincerely, The MM Team
Havent been since before pandemic, went after shopping and worst service ever. Hostess ignored us and played with menus then 5 mins later finally acknowledged us. Sat down looked at menus then realized noone had come to help us. We waited 15 mins and noone came to our table to be our waiter. Literally all children working. We got up told the hostess that noone came we have been waiting 15 mins and she looked at us like duhhh then we walked out and went to 110 across the way. Which ended up being SO worth it. Recommend going... read more
Business response:
Hi Alex, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Albany to ensure they are properly greeting and serving all guests that enter our establishment. Best, Team Maggie McFly's
Two stars for excellent service. The food not so much. My dinner mates food was cold on the inside and she sent it back. Since it would take a while for her to get it back, she decided to just munch on the appetizers we got instead. They didn't charge her for it. I got the salmon which was OK but it seemed a little mushy. Eh.
Business response:
Hello Tracey, Thank for your sharing this feedback. We are sorry for the inconvenience with the food that was cold. All of your appetizers and entrees should have been hot! We are happy to hear, however, that the service was stupendous! We hope that you will still give us another chance. Thanks, Team Maggie McFly's
Bartender seemed extremely high. Ordered two drinks. After 10 minutes we received one drink then the bartender took our order THEN made the second standard drink after looking up how to make it (cosmo). Received it 10 more minutes later. Food was eh......then couldn't get the bill. Grrrr
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.