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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Havent been since before pandemic, went after shopping and worst service ever. Hostess ignored us and played with menus then 5 mins later finally acknowledged us. Sat down looked at menus then realized noone had come to help us. We waited 15 mins and noone came to our table to be our waiter. Literally all children working. We got up told the hostess that noone came we have been waiting 15 mins and she looked at us like duhhh then we walked out and went to 110 across the way. Which ended up being SO worth it. Recommend going... read more
Business response:
Hi Alex, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Albany to ensure they are properly greeting and serving all guests that enter our establishment. Best, Team Maggie McFly's
Two stars for excellent service. The food not so much. My dinner mates food was cold on the inside and she sent it back. Since it would take a while for her to get it back, she decided to just munch on the appetizers we got instead. They didn't charge her for it. I got the salmon which was OK but it seemed a little mushy. Eh.
Business response:
Hello Tracey, Thank for your sharing this feedback. We are sorry for the inconvenience with the food that was cold. All of your appetizers and entrees should have been hot! We are happy to hear, however, that the service was stupendous! We hope that you will still give us another chance. Thanks, Team Maggie McFly's
Bartender seemed extremely high. Ordered two drinks. After 10 minutes we received one drink then the bartender took our order THEN made the second standard drink after looking up how to make it (cosmo). Received it 10 more minutes later. Food was eh......then couldn't get the bill. Grrrr
Maggy mcflys aka Maggy Mcdive. It's an overpriced dive bar in my opinion. I've given it 5 chances, each time I've been more and more disappointed. The last three times it seems like they have a resident barfly (dude looks like a knockoff version of Kevin Federline meets My Chemical Romances black parade) which the whole staff flocks around, things like this only happen when a person has something to give the staff . I probably won't be coming back because if I was to choose to eat at a dive it wouldn't be for high end p... read more
Business response:
Hello Daniel, We are sorry to hear that you did not have good visits recently! We will discuss the issues with customer service with our Team. Thank you for letting us know about this issue. Sincerely, Team Maggie McFly's
The food was pretty unremarkable. This menu is Way Too Big! The easiest way to have nothing spectacular on the menu is to have it buried in a huge menu full so even if anything on the menu is seasoned properly or made fresh it will be like finding a needle in a haystack. With this size of a menu it would be a miracle if anything is brought in fresh or made to order. I'm sure 99% of the stuff is frozen, not that big of a deal but part of what makes food good is the attention being paid to it and this just seems like assembl... read more
Business response:
Hello Theo, We are disappointed to know that you did not enjoy the food! While our menu selection is quite extensive, we do not operate on frozen foods. Instead, we take great pride in providing meals that are prepared with fresh, local ingredients. We are sorry that you did not enjoy your experience. Sincerely, Team Maggie McFly's
Food was bland and the waiter never refilled my drink. The place was super dirty as well.
Business response:
Hello Cora, We are very sorry that you did not have a good experience! The food should have been flavorful and your server should have been attentive to your drinks. The restaurant should be clean at all times. This will be addressed promptly! Sincerely, Team Maggie McFly's
First time visiting. Our waiter was very nice. The atmosphere was decent but the food was just ok. Also the silverware was extremely dirty. I wasn't wowed by anything. The menu is pretty big so you're bound to find something to eat, options weren't the problem the value and flavor of the food is. I had the seafood casserole, it wasn't really what I expected and it was meh. My daughter had fries and pizza. She said her fries were terrible and I tried them, she was right. She said her pizza was ok. My husband had the herb gla... read more
Business response:
Hello, We are sorry that your overall experience was not very good. Customer service is our top priority - We are happy to hear that the server took great care of you! However, the silverware should always be clean and shiny. The seafood casserole, pizza, herb salmon, and cabernet hanger steak should have been cooked to the perfect temperature and had great flavor. We will reach out to our Executive Chef to discuss these issues and address them promptly! Best, Team Maggie McFly's
This place was extremely rude to my friends and me, making us wait 20+ minutes to serve some of us and deny others. The bartender was less than polite. I'm very disappointed because Ive dined there many times and had better experiences, but I will be taking my business elsewhere in the future.
Have been to the Albany location quite a few times while shopping at the mall. Food is mediocre, always sit for 10+ minutes waiting for a server to come to the table. After tonight I will never return. We waited close to an hour for four lite fares. There was hair in one of the parties dinner and the manager took the plate away with no apologies, almost as though it was a regular occurrence and she was used to it. While using the bathroom before leaving there was tampons on the floor and overall the bathroom seemed very unsa... read more
Business response:
Hello Kyla, We would like to apologize for the poor customer service and having to wait for an extended period of time for a server to take care of you. The time it takes an employee to greet you should never take more than a minute or two. It is unacceptable that you found hair in your food and that the bathroom was dirty. We have reached out to our Albany Management Team to address these concerns immediately! All the Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.