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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The service at this restaurant is highly disappointing. We had to wait 20 minutes for a drink, then once we were seated, took another 20 minutes for a server to come over, AFTER we asked someone who our server was. The drinks we asked for later took another 25 minutes and were incorrect. One of the workers was very rude when one person in our party looked at a wrong beer list. VERY unprofessional and poorly run restaurant. The food is also meh. Better place for families with young kids who do not care about quality of food... read more
Business response:
Hello Christina, We apologize for the poor customer service during your last visit! It should never take that long to be acknowledged by a Team Member or to receive your drinks. Furthermore, none of our employees should ever be rude to you. We will speak with our Team about providing excellent customer service at all times. Sincerely, Team Maggie McFly's
HAPPY 25TH ANNIVERSARY TO US... NOT... Tried to stay at a local hotel and pick up curbside. My order sat a d went cold next to door on the counter while I waited outside for 30 minutes. I called upon arrival and followed all instructions. They tried to brush it off as if the cold steak, chicken wings and pot roast would somehow be worth the $115 I paid. I am so disappointed. Looked forward to this for weeks. Shame on you. Our nice hotel stay had to include Burger King instead. If you have a special occasion DO NOT TRU... read more
Business response:
Hello Mike, We are extremely disappointed about the very poor experience you had with your curbside order through Menufy from our Glastonbury location. We will be discussing this information with our Glastonbury Management Team to ensure that nothing like this ever happens again! When you call to inform our staff that you have arrived for your order, a Team Member should promptly bring your order out to you. We are very sorry that this was the experience you had and will make sure that this never happens again! Thank you fo... read more
Avoid Glastonbury Maggie McFlys. Consistently they have gotten orders wrong, leave you sitting up to 35 minutes AFTER your food is done. Don't expect any help for wrong orders either, they just refry the heck out of the food (do, everything else is cold and wilted.
Business response:
Hello Julia, We apologize for the issues with the wait after your food is done. We will make sure our Team is more attentive to this in the future! We are always happy to remake a meal if you do not enjoy it or get you something else instead. Sincerely, Team Maggie McFly's
Food was undercooked. I asked them to not put certain stuff in the food and they did anyway. It wasn't just me whose food they messed up but also my mom and dad. Very disappointed
Business response:
Hello Alyssa, We are very sorry for these issues. We will immediately inform our Glastonbury Management Team of them and make sure all customers requests are carefully acknowledged. Sincerely, Team Maggie McFly's
We were there for snacks and drinks with a decent size group of ppl. The place was busy and seemed short staff. Kendall was bartending alone. She was making drinks for the entire restaurant and the ppl at the bar What really bothered me was no one helped her. Other employees came into ring orders, never helped her clear the bar. Dirty dishes and cups stacked up everywhere. Not sure what the managers were doing except hanging out near the door with the hostess. Shane came in for his shift and helped her clean. Also, bathr... read more
Business response:
Hello Katelyn, Thank you for sharing your comments on your last visit. We are so pleased to know that the bartender was taking great care of you and working very hard! However, we will make sure our staff is working as a team to help each other out and provide a better all around experience for the customer. We will immediately address the issue with the bathroom and make sure they are constantly being checked. Best, Team Maggie McFly's
In the past three delivery orders from this restaurant (including tonight) they have left out a dinner from the order. Not an app, not dessert, someone's full meal. When you call the restaurant to address the issue it is a constant busy signal, so they don't even give you a way to make it right. DO NOT ORDER DELIVERY FROM THIS RESTAURANT.
Business response:
Hello Michael, We are very sorry for the issues with your delivery order. Please let us know which delivery source you were ordering through so we can make sure that we are triple-checking these orders in the future. Best, Team Maggie McFly's
Have eaten at their other locations and been happy. Not so today in Glastonbury. I feel bad writing a poor review given Covid, short staffing, etc. but....the experience just wasn't up to snuff. We were seated fairly quickly but the service was SLOW. Menu is large but the two of use pretty much were there for a late lunch and quickly decided on what we each wanted. We were there mid afternoon, it did not seem crowded inside but the parking area was pretty full outside. Our sandwich orders took forever!!! Way too long... read more
Business response:
Hello Michael, We are very sorry for the slow service, long wait times for your food, and the inconvenience for the poor experience! This is not representative of the standards we hold at Maggie McFly's. We will definitely discuss these issues with our Management Team. If you decide to give us another try, please ask to speak with a manager if you do not like the food you received. We are always willing to replace it with something else or remake your original order. Customer service is our to priority. Sincerely, Team Mag... read more
I am a frequent flyer of Maggie McFly's, and normally have nothing but nice things to say about this place, the food and service. However, today we waited over 30 minutes to get our first round of drinks, had to ask another server to check on them for us, and then waited another 45 minutes for 3 entrees. This was all happening at 2-3 pm on a Monday afternoon. There was not even a manager walking around consistently for me to question where our server is, and where our food is. All in all, I'm leaving Maggie's on a bad note w... read more
Business response:
Hello Katherine, We are very sorry that you had to wait so long for your drinks and food. It should not take that long. We will make sure we address this with our Glastonbury Management Team so this can be prevented from happening again in the future. Sincerely, Team Maggie McFly's
We were in the area and stopped around 3:30pm to eat. There were 2 of us and we were seated quickly. Drinks came out quick at first and we put an order in for the calamari. Calamari took 40 minutes to come out and when it finally arrived it was cold. Not just lukewarm or barely warm, it was cold. We ended up returning it which we never have returned anything before so it was a new experience. We were waiting for so long that we contemplated just paying and leaving without our food. Our waitress kept saying our food would ... read more
Business response:
Hello Michele, The Fried Calamari appetizer should never take that long! Moreover, if it did, it certainly should have been served hot. We apologize for the extremely long wait times and lack of attentive service from your server. We will make sure to address these issues promptly. Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,396 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.