Maggie McFly's® | Glastonbury's cover image

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Maggie McFly's® | Glastonbury

4.1

About this business

Location details

40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun10:00 a.m. to 11:00 p.m.
4.13,362 reviews
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Alyssa U.'s profile image
Alyssa U. 
rating
4 years ago

Food was undercooked. I asked them to not put certain stuff in the food and they did anyway. It wasn't just me whose food they messed up but also my mom and dad. Very disappointed 

Business response:

Hello Alyssa, We are very sorry for these issues. We will immediately inform our Glastonbury Management Team of them and make sure all customers requests are carefully acknowledged. Sincerely, Team Maggie McFly's 

Katelyn M.'s profile image
Katelyn M. 
rating
4 years ago

We were there for snacks and drinks with a decent size group of ppl. The place was busy and seemed short staff. Kendall was bartending alone. She was making drinks for the entire restaurant and the ppl at the bar What really bothered me was no one helped her. Other employees came into ring orders, never helped her clear the bar. Dirty dishes and cups stacked up everywhere. Not sure what the managers were doing except hanging out near the door with the hostess. Shane came in for his shift and helped her clean. Also, bathr... read more

Business response:

Hello Katelyn, Thank you for sharing your comments on your last visit. We are so pleased to know that the bartender was taking great care of you and working very hard! However, we will make sure our staff is working as a team to help each other out and provide a better all around experience for the customer. We will immediately address the issue with the bathroom and make sure they are constantly being checked. Best, Team Maggie McFly's 

Michael J.'s profile image
Michael J. 
rating
4 years ago

In the past three delivery orders from this restaurant (including tonight) they have left out a dinner from the order. Not an app, not dessert, someone's full meal. When you call the restaurant to address the issue it is a constant busy signal, so they don't even give you a way to make it right. DO NOT ORDER DELIVERY FROM THIS RESTAURANT. 

Business response:

Hello Michael, We are very sorry for the issues with your delivery order. Please let us know which delivery source you were ordering through so we can make sure that we are triple-checking these orders in the future. Best, Team Maggie McFly's 

Michael P.'s profile image
Michael P. 
rating
4 years ago

Have eaten at their other locations and been happy. Not so today in Glastonbury. I feel bad writing a poor review given Covid, short staffing, etc. but....the experience just wasn't up to snuff. We were seated fairly quickly but the service was SLOW. Menu is large but the two of use pretty much were there for a late lunch and quickly decided on what we each wanted. We were there mid afternoon, it did not seem crowded inside but the parking area was pretty full outside. Our sandwich orders took forever!!! Way too long... read more

Business response:

Hello Michael, We are very sorry for the slow service, long wait times for your food, and the inconvenience for the poor experience! This is not representative of the standards we hold at Maggie McFly's. We will definitely discuss these issues with our Management Team. If you decide to give us another try, please ask to speak with a manager if you do not like the food you received. We are always willing to replace it with something else or remake your original order. Customer service is our to priority. Sincerely, Team Mag... read more

Katherine M.'s profile image
Katherine M. 
rating
4 years ago

I am a frequent flyer of Maggie McFly's, and normally have nothing but nice things to say about this place, the food and service. However, today we waited over 30 minutes to get our first round of drinks, had to ask another server to check on them for us, and then waited another 45 minutes for 3 entrees. This was all happening at 2-3 pm on a Monday afternoon. There was not even a manager walking around consistently for me to question where our server is, and where our food is. All in all, I'm leaving Maggie's on a bad note w... read more

Business response:

Hello Katherine, We are very sorry that you had to wait so long for your drinks and food. It should not take that long. We will make sure we address this with our Glastonbury Management Team so this can be prevented from happening again in the future. Sincerely, Team Maggie McFly's 

Michele D.'s profile image
Michele D. 
rating
4 years ago

We were in the area and stopped around 3:30pm to eat. There were 2 of us and we were seated quickly. Drinks came out quick at first and we put an order in for the calamari. Calamari took 40 minutes to come out and when it finally arrived it was cold. Not just lukewarm or barely warm, it was cold. We ended up returning it which we never have returned anything before so it was a new experience. We were waiting for so long that we contemplated just paying and leaving without our food. Our waitress kept saying our food would ... read more

Business response:

Hello Michele, The Fried Calamari appetizer should never take that long! Moreover, if it did, it certainly should have been served hot. We apologize for the extremely long wait times and lack of attentive service from your server. We will make sure to address these issues promptly. Best, Team Maggie McFly's 

Aleia G.'s profile image
Aleia G. 
rating
4 years ago

Mind you I have not gone to this restaurant since covid started. But, I thought it would be nice to get some takeout from there considering in the past it was amazing. I called and placed my order: 2 burgers, onion rings and mozzarella sticks. I was told it would be ready in 30 minutes. I got there a little late and was waiting there for 30 minutes inside. There were barely any other people in there so it was already ridiculous. After finally getting my food after 4 people tried to assist me, I came home to find my medium we... read more

Brittany N.'s profile image
Brittany N. 
rating
4 years ago

We went here New Years Eve around 7:00 pm. There was 3 of us having a round of drinks and dinner. I'm a waitress myself at a restaurant so I'm always the last to complain. But this needs to be addressed. The service was slow (there was 8 tables and at least 3 waiters). The food came out luke-warm/cold. We were too hungry to send it back and wait longer for it to be remade. We bit our lips and ate our food. The server, while he was polite, never came back to ask us how the food was or if we needed anything until we were fini... read more

K P.'s profile image
K P. 
rating
4 years ago

Second time here this week. I've sat at the bar both times. Every time I've come I sit and it takes at least 7min to even get acknowledged. Place was not busy either time, a simple hello I will be right with you suffices. Attitude was miserable by bartender, clearly did not want to be here and at this point neither did I. My coffee only order at this point comes out cold. Trying to get the bartenders attention I have to legit yell "HEY", never introduced himself and never even checked up on us. 10 people at the bar so not s... read more

Business response:

Hello K P., We are very sorry about the poor customer service the last two times you have visited our Glastonbury location. It should not take that long to be acknowledged or greeted and started off with something to drink! Our Team should always display a positive, upbeat attitude. We will be speaking with our Glastonbury Management Team about the issues with customer service and the appearance. Thank you for letting us know about this issue. Sincerely, Team Maggie McFly's 

Frequently asked questions about Maggie McFly's® | Glastonbury

How is Maggie McFly's® | Glastonbury rated?

Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews. 

When is Maggie McFly's® | Glastonbury open?

Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.