This profile has been claimed by the business owner or representative.
Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We were there for 25 minutes while the servers blatantly ignored us and went to every other table who sat after us. I've never walked out of a restaurant until now. There's no communication between the staff, the servers were late, and worst of all, nobody even greeted us, we were forgotten about.
worst experience ever in glastonbury. food took 2 hours. 2 drinks made inccorrectly. took two tries to get it right. breadsticks old. bathriom filthy. food cold. not cooked enough. waitress only came to table quickly to get her tip. awful. awful. employees standing around. not many customers inside either. told them bathroom dirty and nothing was done. continued to stand there. who ever is managing is not.
Business response:
Hello Ashley, We are very sorry for the poor overall experience you had at our Glastonbury location. Nothing about your visit is up to the standards Maggie McFly's holds itself to. We apologize for the inconvenience with long waits to get your food and have the correct drink made for you! These problems are unacceptable and we have shared them with our Glastonbury Management Team to address them accordingly. Sincerely, Team Maggie McFly's
Who has two thumbs and won't ever come back here? That's right, this guy! Our waitress took forever to come to our table and then had a terrible attitude. The manager watched and said nothing. Bye bye Maggie!
Business response:
Hello Andrew, We are sincerely sorry for the poor experience you had while dining in our Glastonbury location. We will be investigating this issue so we can properly address this. All the Best, Team Maggie McFly's
Maggie McFly's in Glastonbury was extremely disappointing. My husband and I went there for lunch. The young boy who brought us to our table gave us dinner menus at lunch time. I asked our waitress for the lunch menu. The food was horrible. I ordered the Pilgrim which had a very small amount of sliced turkey and was loaded with stuffing - mostly onions and bread and cranberry sauce... The turkey was tasteless, the bread was saturated with cranberry sauce. My husband ordered the Philly steak which was full of onions and... read more
Business response:
Hello Barbara, We are sorry for the issues with the Pilgrim and Philly Cheesesteak. We will be discussing this with our Kitchen Manager to make sure there is enough flavor and meat for each sandwich. Best Regards, Team Maggie McFly's
Avoid the vegan ravioli.. kind of tasted like bandaids and now I'm barfing. Good times.
Business response:
Hello Mike, We are sorry to hear you did not enjoy the Vegan Ravioli. We will look into this and make sure we fix it for the future! All the Best, Team Maggie McFly's
Called ahead the day before and mysteriously my name wasn't on the "list" waited for hour 1/2 for garbage food. Get a life Maggie McFlys
Business response:
Hello Derrick, We apologize for this issue! We will make sure names are being recorded properly. Sincerely, Team Maggie McFly's
Scrimp scampi was soggy and inedible. Received no utensils with order even though it was requested as well as no salad dressing with salad. My first experience dining here and it was a waste of my money
Business response:
Hello Sonita, We are very sorry that you were not able to enjoy the shrimp scampi on our seasonal menu. It should have been full of freshness and flavor! In addition, it is unacceptable to hear that you did not receive utensils or dressing for your salad. We will make sure this does not happen again. If you would be willing to give us another try, we would love to offer a Gift Card for your next visit. Please email us your name and address (contact@maggiemcflys.com) so we can send that out to you. Best Regards, Team Maggie... read more
I just came from Maggie Mcfly's in Manchester CT and when I say the service was so disappointing. The greater met us and we were seated and noone came to service us for a while. We did not have a menu nor a Barcode to scan for one. Me and my mom watched as the wait staff serviced other tables. Even after my Mom went and returned no one came. The hostess came out and said the waiter did not notice you were sitting here and so they will be right out. The greeter then came out with a couple went back in and brought out a family... read more
Business response:
Hello Stephanie, We are extremely sorry about this experience with poor customer service! Maggie McFly's top priority has always been providing excellent customer service to our guests. We will be looking into this immediately and doing everything on our part to ensure this never happens again! Sincerely, Team Maggie McFly's
I come here all the time and usually I love it however tonight was a totally different story. I have a shellfish allergy and order the seafood paella with no shrimp and advised the server of my allergy. Our server Sharon ordered the wrong item and instead I received something that also contained lobster. I advised her the menu does not even say that lobster is in this item and she brought it back to the kitchen. 10 minutes later a manager came over questioning my choice saying it was not possible to do without lobster. I adv... read more
Business response:
Hello Megan, We are extremely sorry for what happened. Maggie McFly's takes allergies very seriously and what happened is not acceptable. We will be addressing this issue with our entire team so we can proactively prevent this from happening again. We would like to send you a Gift Card as an apology for the overall experience and hope that your next visit is much better! Please email us (contact@maggiemcflys.com) with your name and address so we can send that out to you as soon as possible. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,397 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.