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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The owner really needs to come here and just clean house and start again. The management is absolutely horrendous. Literally watched managers drink on the job, play on their phones, ignore their employees, looked to be extremely annoyed anytime something productive had to be done. Didn't see them do any work what so ever while we were there. I myself have worked in many restaurants in the past and never have I seen an establishment with management this bad. I couldn't imagine working for these people. Service was slow as wel... read more
Business response:
Hello Dennis, Thank you for letting us know about these issues. We will be investigating what is happening at this location and taking the necessary steps to address these problems. Sincerely, Team Maggie McFly's
Waited over an hour for cold, below average food. Ordered spinach artichoke dip and it looked like they just threw whatever they had left in the kitchen in with my chips.
Business response:
Hello Anthony, We are sorry for the long wait for food and the issues with the spinach and artichoke dip. The presentation should never be that poor. This will be discussed with our Glastonbury Kitchen Managers immediately! Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
Can I give negative stars? What is wrong with this place? We loved the Manchester one and it was my birthday so we thought let's try out the Glastonbury location. First when we entered, we just stood there like idiots. Staff passed us so many times, no one greeted, no one said anything. We looked at each other and literally started staring at the end at the staff so that they pay attention. Finally one did. She seated us at a corner table. 2. The menus she gave us were sticky, literally you can see something on top of them.... read more
Business response:
Hello Surupa, We can not apologize enough for the poor experience you had while dining at our Glastonbury location. This is not at all representative of Maggie McFly's. Customer service is our top priority! Anytime a guest walks through our doors they should be greeted with a positive attitude and a smile. The restaurant should be kept clean at all times and the menus should be wiped down between each use. For beer flights, the server should offer the customer a selection of beers to choose from based on availability. We wi... read more
Just met my wife at Maggie for apps and dinner We grabbed a seat at the bar right next to the register, and the bar was half full. My wife got a menu right away and I arrived 1 minute later. Orders were placed and bills were paid less than 2 feet away from us, people came in and sat at the bar and ordered drinks, still we received no recognition. But we waited patiently assuming they must know the other patrons, until both bartenders came over to our side of the bar right in front of us and turned their back to us and le... read more
Business response:
Hello Bob, We are very sorry for the poor customer service you had when you were sitting at the bar! This is not the way our guests should be treated, and we will be addressing this immediately. This kind of behavior is not at all representative of our motto - customer service is our #1 priority! Sincerely, Team Maggie McFly's
Beware, this is the worst restaurant in the area. Placed a curbside order, and they didn't take down my number or CC info. Because of this, I had a feeling that my order wouldn't be ready or placed by the time I arrived at the restaurant. Sure enough, when I arrived, my order was no where to be found. I'm almost positive the person that answered the phone was the same person that took my order. Horrible first experience and horrible first impression.
Business response:
Hello Rex, We are sorry that you had this issue with your curbside order. We can take payment information over the phone if the guest prefers that method. If you do, please let our Team Member know so we can get the information we need. Regardless of whether or not you pay ahead of time, the order should still be placed after you call. We will look into what happened so we can resolve this issue for the future! Best regards, Team Maggie McFly's
My family and I visited on Monday. The hostess didn't smile and barely paid attention to us. Our table was only partially set. The server was nice, but not too attentive after we received our meal. She asked how things were literally 1 minute after we received our meals. She didn't return for a long while afterwards. Our nachos were a little over cooked. My step mother had a unripe tomato and hard to eats bacon on her BLT. The bacon didn't tastes like real bacon. My father had a tostada salad which had an over cooked shel... read more
We were there for 25 minutes while the servers blatantly ignored us and went to every other table who sat after us. I've never walked out of a restaurant until now. There's no communication between the staff, the servers were late, and worst of all, nobody even greeted us, we were forgotten about.
worst experience ever in glastonbury. food took 2 hours. 2 drinks made inccorrectly. took two tries to get it right. breadsticks old. bathriom filthy. food cold. not cooked enough. waitress only came to table quickly to get her tip. awful. awful. employees standing around. not many customers inside either. told them bathroom dirty and nothing was done. continued to stand there. who ever is managing is not.
Business response:
Hello Ashley, We are very sorry for the poor overall experience you had at our Glastonbury location. Nothing about your visit is up to the standards Maggie McFly's holds itself to. We apologize for the inconvenience with long waits to get your food and have the correct drink made for you! These problems are unacceptable and we have shared them with our Glastonbury Management Team to address them accordingly. Sincerely, Team Maggie McFly's
Who has two thumbs and won't ever come back here? That's right, this guy! Our waitress took forever to come to our table and then had a terrible attitude. The manager watched and said nothing. Bye bye Maggie!
Business response:
Hello Andrew, We are sincerely sorry for the poor experience you had while dining in our Glastonbury location. We will be investigating this issue so we can properly address this. All the Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.