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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Got seated. Luckily got drink order and app in. Then got ignored - after 30 minutes no one ever came back to take our order, check in or even give us our check (I had to ask for the check). Never headed back!
Business response:
Hello Birk, We would like to apologize for the poor service you received! Customer service is always our top priority! We will be informing our Management Team of this issue so they can make sure all of our guests are greeted and welcomed by one of our staff members in a timely fashion! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
I was fooled at first: The place looks super cute but DO NOT go if your not white. People were rude probably racist now that I think about it. The waiter continuously forgot to bring something. Never checked on us when food was dropped off. Never asked for a refill, one drink for 3 unnecessary hours. Never came to pick up the check. I ask another waiter for help and rudely said" wait for your waiter." Lucky I had cash & we left. Food was cold we order a bunch of apps and the nachos were awful how was the cheese already cold ... read more
Business response:
Hello Jay, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Middlebury to ensure they are properly greeting and serving all guests that enter our establishment. We're so sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com so we can discuss this further. Sincerel... read more
2 of us arrived there about 5:45 pm 1/28/23, only to be told it was a 20-30 minute wait for the upstairs, it I were asked to do the stair I would but I'm semi disabled , they said they were seating all customers because the lower level had reserved tables for parties ... I feel discriminated against .
Business response:
Hi Kathy, We sincerely apologize about the quality of the food you received. Unfortunately, when a DoorDash order leaves the premise and is out for delivery, we have no control over how long it will take to get to your doorstep. We are however available for curbside pickup, and all orders can be placed over the phone or online through our website. This removes the involvement of a third party and ensures your meal will go straight from our kitchen to yours. Nevertheless, we apologize for an underwhelming experience and hope... read more
I have been to this restaurant before and always good. that was not the case today. fish and chips ordered and they were not crisp but kind of soggy, but that wasn't the worst, there was a large hair coming out of the fish. I didnot notice this until halfway through! the manager never came over, no one apologized but it really sickened me. They did not charge for it but that was not enough for me. I would not recommend this place again and I would beware if eating here!
Business response:
Hi Nancy, I am so sorry about the piece of hair in your fish and chips and the poor service you received! Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
My wife picked up our order to go. The prices were ridiculous and the portions were small. We used to like Maggie McFly's, but that's it....we're done.
Business response:
Hello MC, We would like to sincerely apologize for the troubles you experienced. Customer service and satisfaction are always our top priority! We hope that if you do choose to try us out again, you’ll have a much better experience. Sincerely, Team Maggie McFly's
Another bad experience with Maggie's. Ordered a pretzel with extra sauce and extra salt. No extra anything but was charged for it. Also ordered tex mex rolls. Didn't come with sauce SMH. Top it off, everything was cold!! Called manager of Maggie's and customer service for grub hub. No f-ing accountability. I had time to call because I'm currently re cooking my cold dinner.... glad I spent fifty bucks for this *h*t. Good job everyone u ruined my night again
I've gotten food from here just a couple times before. Tonight I ordered a Buffalo cauliflower salad and with no surprise the salad was wrong but it was ok the issue(s) was the dressing...it was spicy af! My nose was peeling from the inside out from how strong that horseradish was (I assume cause it tasted like that) but wait it gets worse, I chewed on something and spit it out, it was like a partially frozen piece of a fry Wait it gets evennnnn worse...I'm not even half way through when I spot something weird & beholdddd w... read more
Business response:
Hi Lory, This is absoulutley unnaceptable. We sincerely apologize that a piece of metal was in your food. We completely agree; You deserve a refund for this salad... Please email us at contact@maggiemclys.com with a picture of your receipt so we can process it. Again, we apologize. We look forward to hearing from you soon. Best, Team Maggie McFly's
Horrible experience and we will not be back- I ordered 3 sandwiches and 2 side salads tonight $72 for take out - when I got to the car 2 of the 3 meals were I the bag so I had to go back in so that error could be fixed and waited another 15 minutes so the 3rd meal could be made. When I got home the 2 meals that were waiting in the bag that should have been Nashville Hot chicken sandwiches were some version of Chicken cordon bleu- every single order was wrong- how us that even possible?
Business response:
Hi Koren, We are sorry to hear that you had issues with your takeout order. Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Best, Team Maggie McFly's
Food is average. Service was below average. Called ahead for daughters birthday. They promised something special. Delivered nothing. Disappointing. Others have shared similar experiences.
Business response:
We're sincerely sorry for your experience. We look forward to occasions, like your daughters birthday, to go above and beyond for our guests. Clearly we dropped the ball on your visit and there is no excuse for the lack of communication that must have happened on our end. We know that we can't re-create your daughters birthday but, we're hoping you will let us send you a Gift Card as an apology, and invite you back. We hope you will give us a second chance to give you the experience you should've had while you were there... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.