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Maki Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Auburn, CA
About this business
Location details
105 Gum Lane, Auburn, CA, 95603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I have an old heat pump at my business and it needs service about once every three years. They were as professional on the phone as they were on site. Jeff the service tech wasted no time getting me back to 100% and he even spotted a backword fan the previous tech installed. I couldn't be more happy.
Their products are reliable their after service care is not. We had a new system installed just a few months ago and have been waiting months for a damaged part to be replaced. After numerous calls on our part and numerous excuses on theirs, we are STILL WAITING. We were assured that once the rain cleared the installer would show up personally to complete the repair. Needless to say we never received a call, and no one ever showed up. I dread ever needing any work done under their warranty.
I will never use them again! The cocky serviceman who came out said a circuit board was out and would cost $900 to replace. Since you obviously have a leak it would cost you over $3,000 to fix so I advise replacing it. How much would that be I said, oh about $21,000. I said I don't plan on spending money to fix it right now and don't have $21 grand. He said well I can make the fan work. He by passed the switch and put the two wires together. Will it still cycle on and off I said. He said sure buttoned it up and left after c... read more
They are a rip off. Charging me twice for their error to come out twice. They are local and I thought I would do local. A mistake.
I would never recommend this business. Our AC was blowing warm air. Their serviceman came out and told us we needed two new parts that were over $2,000 and were not available for 1-2 months. The suggestion was that we instead get a new unit. We got a second opinion which was that all that was needed was to use the restart switch which took care of the problem. After talking with other local residents and their similar experiences with Maki, I am even suspicious that the serviceman turned off the switch to try to get us ... read more
Business response:
I'm sorry to hear this Carol. If you would like to further discuss this please call into our office at (530) 885-3349. This is certainly something we would like to look into.
Yes. They were able to come out to the Colfax, CA area the same day. Also, the diagnostic fee was not too high - $94, and they got the fan ordered and installed quickly. The big problem is they way over charged for a simple fan moter. I texted with an HVAC friend of mine from the Bay Area and the price range he quoted for a company in the Bay Area to do it was about half of what Maki charged. Also, the tech was telling me how I would probably need to replace my unit soon. So, I am going to try to stay away from them. Find an... read more
Business response:
HI David. I'm glad to hear that your unit is up and running. I'm sorry to hear about the price discrepancy. Please feel free to call into or office at (530) 885-3349 if you'd like to discuss the cost.
A/C was not working on a 103 degree day. Saw that Maki had good reviews, so I called them. They sent a tech, John, out within a few hours. He checked the outside compressor while I watched. He quickly told me that the compressor had completely failed and that I needed to replace the whole system (including what is in the attic). I know my way around electrical and I just didn't feel he was testing it correctly. When I challenged him, he seemed to get annoyed. He kept promoting a new system. Definitely felt some pressur... read more
Business response:
Wayne. I’m very sorry to see this post. I apologise your experience with us left you with this impression. We’d like to discuss this with you. We’ll be calling today.
Maki installed a new swamp cooler on our home in Colfax about two years ago. So this was the second summer to experience it. It is supposed to have two speeds, low and high. However, there seems to be no difference. Like its just low all the time. I have called them and they told me there would be a charge to come out and check it. But they installed it and if they installed the wiring wrong, I should not have to pay. Also the unit they put in is extremely difficult to maintain. Sides are so tight I have to have my w... read more
I wished I had checked out reviews before I used this company. I had always heard that they had a good reputation, so I used them, and paid more than I should have, to install a 3 part mini-split system in my home, for about $12,000. The system was sold to me as that the units function great independently. However, when the main area of my home did not cool down, I was then told that these systems really need to work together to function well. So what I was sold does not fit my needs that I had explicitly explained. I've tri... read more
Frequently asked questions about Maki Heating & Air Conditioning
How is Maki Heating & Air Conditioning rated?
Maki Heating & Air Conditioning has a 4.8 star rating with 654 reviews.
When is Maki Heating & Air Conditioning open?
Maki Heating & Air Conditioning is open now. It will close at 9:00 p.m.