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Maki Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Auburn, CA
About this business
Location details
105 Gum Lane, Auburn, CA, 95603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Spoke to them about coming to do a diagnostic and I was too far away. So that's fine I get it but she calls back at 8:15pm. I wake up for work at 3:30am for work so a little unprofessional and unappreciated.
Business response:
We apologize. We’re in Auburn CA. We didn’t mean to wake you, only making sure we reach out to everyone that calls us. We can recommend some AC companies in your area if you’d like? Please let us know.
I am so incredibly disgusted by this customer service!!!! We have purchased 2 air conditioners from this company! We have been loyal for 30 years with their maintenance program. Today they installed a new air conditioning unit and and we have lost power in half of the house. There is no outage anywhere. We called Maki and they wouldn't send anyone out to fix the problem and hung up on my 77 year old mother. She had to call an electrician to come out to help. UPDATE!!! Let's be clear "Debbie D" at Maki. YOU did not call to ... read more
Business response:
The issue was resolved within 2 hours of the call coming in. It’s an electrical issue in the existing panel and Maki paid to send an electrician out to fix at 9pm tonight, within 2 hours of the initial call. Please speak to your mother for the correct information.
Have to say i feel bent the F over ! 30.00 parts cost 170.00 each what prcentage is that? Love amazon, really 170 $ ! I know u have to make $ but really thats a bit greedy dont ya think? . Servace tech were awsome , dont think the the owner deserves them. Good job guy, but you should be better at checking the system diagnosis before leaving the job to make sure the system is running properly! Shoukd have call mountain air, crane or quinlan oh shit bell bros. SHAME ON YOU FOR OVER CHARGING AN OLD LADY'S CARETAKING SON.
Business response:
Matt, we have been through all our calls and have no one with your name or charge with this amount. Please contact us at 530-885-3449. 1/23/19 We have continued to look for anyone with your name, amount of service call or situation that occurred with your above information and are unable to find anything remotely close to what you describe. We would like to resolve your concerns if this is a real experience with our company. We appreciate Yelp being used with integrity. We do know that many businesses use Yelp to hurt so c... read more
One star for lack of a lower rating got swindled and cheated. Over priced. Refrigerant over twice the price service call over twice the price leak located 3 times the price...stay away.
Business response:
Hi Ernesto, I noticed we have you on our schedule, coming up soon, to finish your leak repair. I'll call you today.
I called Maki Air because my air conditioning was not working. The technician arrived 45 minutes after the window of time to expect him ended. He worked replacing 3 parts none of which resolved the issue. I was told I needed a new unit and that Mike would call me Monday morning. He was very apologetic. Monday came and no one called. No one ever called. I called another company and he found 2 of the wires that run the Compressor were burned through and not even connected! That was the main issue and also one of the par... read more
Business response:
Charlene is absolutely correct...we goofed and we are so sorry. After many service calls that day, a Friday, our technician arrived after 5, when Charlene was given a window of 2-5. He completely cleaned around the unit to start work on it. He then changed the plugged filter and spent 2 hours working on the problem, but totally missed the burnt wires. He also forgot to contact the office as is our policy, to let us know that we needed to call Charlene back on Monday. In his defense he did work on equipment that is 28 yrs old... read more
Had them out on Friday. The tech installed the wrong motor ( we have a variety of motors to choose from), didn't replace the capacitor and bent the fan blade to hell trying to get the blade off the shaft. The tech obviously didn't have the correct tools. Then billed us for $273.00 for 1.25 hours of labor only. (We supplied the parts). That works out to $195.00/ hour. The tech wrote on the work order " all checks okay at this time" and left. We received a call a few hours later that the A/C was about to vibrate through th... read more
This company recently was suspended from American Home Shield Warranty for their failure to complete a job that they diagnosed and received approval for. MAKI's claim was that they were not going to make much money on the repair. Given the financial climate right now I cannot believe anyone would turn away business. The unfortunate part of this is we are now day 4 without AC with the weather reaching above 100 degrees. We started the process over with a new company that should have all that is needed by Monday (3 days fr... read more
Business response:
This person is a tenant who should direct his anger at their landlord for not getting the AC fixed in a timely manner. It is the landlord who chose not to use us, so we could not do the repairs that were recommended. Maki has never been suspended from any program ever...so this is a complete fabrication by this tenant. Please do your own investigation and check our A+ rating with the BBB and other consumer organizations. Also, we are not sure why our response continues to disappear, but we can only assume it is because thi... read more
Frequently asked questions about Maki Heating & Air Conditioning
How is Maki Heating & Air Conditioning rated?
Maki Heating & Air Conditioning has a 4.8 star rating with 644 reviews.
When is Maki Heating & Air Conditioning open?
Maki Heating & Air Conditioning is closed now. It will open at 7:00 a.m.