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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Starting to have some minor changes in the behavior of my transmission. Was told I would have to leave it for 2-3 weeks to have someone look at it. It was on a lift. They wouldn’t even look for a leak and check the fluid level. Was told bringing it back in 2 weeks was not an option. Very disappointing. Have been doing business here for 7 years. Everyone that I knew here in service is gone.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
It took them 8 hours to change the oil, and I didn’t have car
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They lie to me about my car. They keep telling me it was my rotor and calipers was messed up. I went there 3 times to get it fixed and nothing was ever done properly. When I trade my car in at a VW store the sales guy tried to buy my truck that I traded in. He brought it back to Mall of GA Ford. They told him not to buy that truck because it had transmission issues. But they told me A completely different story. Bunch of xxxxxxxx! They sold me a lemon and didn’t take care of me even though my truck has gold certified warrant... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They rip you off. You ask for a service to be done because you know something needs to be fixed and they say no it’s ok, it doesn’t need to be fixed. 3 months later you have to pay almost $3k because they have to fix now the part that was supposed to be changed 3 months ago.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I told my sale guy I live in an apartment and I have a delivery business. Either he didn’t listen or didn’t care. I was told it takes roughly 30 mins to charge, it’s 3X’s that amount, even in 50% at a fast charge. I was told, I’d only see $4-$5 difference charging at my apartment. We just got our bill, it’s $300 more and that’s not even charging under 50%, for only 7 days total. The car does what it suppose to do, the salesperson DROPPED the ball. I don’t feel heard, I feel taken advantage of for a sale.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I'm not sure why I'm asked to rate them because it doesn't do any good. They are not honest and very inconsiderate. I took my 2019 f150 to them straight from another mechanic. I swore I'd never bring it back here but the other mechanic could not figure out why it was misfiring. I dropped my truck of with two paged of diagnostics and an invoice showing the services he performed. He changed all 6 spark plugs and coil packs but couldnt stop the misfiring, so he recommended i take it back to Ford to do a factory reset of the PCM... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible!!!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience with our service department. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
No accountability after the sale is made. Seems to be little to no communication skills.
It takes too long for your vehicle to be diagnosed. They won't let you schedule a time in advance to bring your car in for an assessment, you have to stay in a queue that takes 2-3 weeks just to determine what the problem is and if it's covered by the warranty. Additionally, the manager is unhelpful and defensive of the processes.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,414 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.