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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Call me. I spoke with Jeffrey. The dealer failed to replace a part under warranty. Stating that they didn't think it could covered. They directed me to the customer care number to voice my concern and to appeal for the part to be replaced under warranty. Upon calling the customer care number, the ford rep stated that I should get a separate ford dealer to review the repair. The other ford dealer did approve the repair without concern. This is the second warranty related issue with mall of ga ford. I will not be returning to ... read more
Business response:
We appreciate you taking the time to share this feedback, as our goal is always to help guide customers through warranty processes with care and clarity. We strive to act in our customers’ best interests and work within manufacturer guidelines to reach the right resolution. Input like this helps us evaluate how we can better support future visits and communication. Please contact Chad Jacksonat cjackson01@vtaig.com if you’d like to discuss this further.
Had problems with audio was told that technician did hard reset and screen was black and would not come back. Paid $890.40 to order part and went out to leave and screen was working came home wife got online figured it out put everything back in and it works New brakes still squeal which main reason I was in.
Business response:
We approach every repair with the goal of addressing concerns thoroughly and ensuring systems are functioning as expected. Our service team works with care to diagnose issues and recommend solutions intended to support long-term reliability. Input like this helps us continue improving how we communicate and prioritize concerns during visits. Please contact Chad Jackson at cjackson01@vtaig.com so we can review your concerns directly.
Charged way more than what was to be charged. Had a coupon for 50 oil change they took 50 off bill coupon was not honored
Business response:
We truly value the trust built through your past visits and understand how frustrating it can be when something doesn’t feel fully resolved. Our team aims to provide clear communication and thoughtful guidance while working in your vehicle’s best interest. Feedback like this helps us continue improving how we support our customers. Please feel free to contact Chad Jacksonat cjackson01@vtaig.com so we can better understand your concerns and assist further.
We will not be bringing our vehicle back. I asked for the tires to be filled with air and they weren’t. I had to come back to the dealership after paying over $500 for a service. Turns out, our tires weren’t rotated during the service as requested. The shuttle service is clunky and their 3rd party scheduling when they are out of office has poor service.
Business response:
We understand how frustrating it can be when service expectations aren’t fully met. Our team strives to provide thorough and convenient service for every customer, and your feedback helps us improve. We are committed to making the process smoother and more reliable. Please reach out to Chad Jacksonat cjackson01@vtaig.com so we can assist you further.
I was very disappointed in the service and pricing, especially considering the diagnostic fee was added. Also, during my diagnostic, my windshield wiper was broken off the car with no replacement offered. The service that I needed done was going to cost $1000 for service and parts and I was able to find the parts for $150 each letting me know that I was being overcharged with no itemized receipt offered. Carlos was not a problem. He was very communicative, but the price of the experience left me wondering about the dealershi... read more
Business response:
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Terrible service, warranty claim was 'denied' but called dealership and no records of claim exist. Called Ford motor company and they also have no record. Held my car overnight with no knowledge. Not sure what I can/cannot believe
Business response:
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
The purchase experience was fine. When I got home as sensor light came on. I brought it in 10 days after purchase and I am still waiting for it to be fixed 3 weeks later
Business response:
We appreciate you sharing your experience and are glad to hear the purchase itself went smoothly. We understand how frustrating it can be to wait for a repair, and our team’s goal is always to ensure concerns are addressed thoroughly and with care. We value your patience and remain committed to supporting you throughout the process. Please feel free to reach out directly to Chad Jacksonat cjackson01@vtaig.com so we can continue assisting you.
Service dept did not have any records of my vehicles prior services No previous records of prior service had tomprovide documentation from previous service
Business response:
Thank you for bringing this record-keeping issue to our attention. We understand how frustrating it must have been to discover we had no documentation of your vehicle's service history. Your feedback helps us recognize where we need to improve our systems.
Was sold a used vehicle that was supposedly certified by their mechanics. Returned the vehicle the next day due to mechanical tremors. I will say they have appeared to solve the problem and I was provided a very nice loaner in the meantime. Didn't get my truck until after almost a week and a half of purchase
Business response:
We understand how important it is to feel confident and comfortable with a vehicle purchase, and we appreciate the opportunity to support you during that process. Our team aims to be responsive and accommodating, including providing transportation and working diligently to ensure concerns are addressed. We value your patience and the chance to follow through on our commitment to your experience. If you’d like to discuss anything further, please reach out to Chad Jacksonat cjackson01@vtaig.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.