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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I’ve never heard of Jordan Lee ? The Sales Representative and MOGF were NOT supportive or informative throughout the one year wait for my Maverick Truck. Your Sales Rep had no knowledge of the requirement for MY22 to MY23 order re-entry. I had to call and explain the one week window for order changeover. . I had to rely on what minimal information that I could get through Ford Customer Care and what I could find online with the Ford Maverick Truck Club. I received NO information .or updates from your Sales agents regarding o... read more
I went there because I had a brake issue, pedal going to the floor. I asked them to check the master cylinder, replace the rear drum brakes and change all the old brake fluid. They called me to tell me that my rear brakes were fine and that I needed anew ABS pump and the cost would be $2000. I told them to go ahead even though I thought that was an outrageous amount. but it was no longer produced and I should come and pick up my truck. The next day they called to tell me that part was no longer available and to come pick up ... read more
Keeping the customer informed while being serviced is non existent. I had to get Ford Corporation involved to even get a loaner. Very sressful!!
I will never come back to this place ever again. After being extorted to pay $7000 on a new transmission and finding out I just needed a $300 flush, this is probably the last time I’ll ever by a Ford. What a horrible operation. They charged me $3000 2 years ago for service that didn’t even fix the problem. Really bad. I’m selling my Ford truck and getting a Honda.
Beyond poor communication — took multiple texts and phone calls on my part to get any updates on my car. Would never use this service center again.
Service was terrible. Had an appointment and they kept my truck for two days and never looked at it and did not call me for an update I had to call them.
Issue not resolved , tried to reach out the advisor but no response. dealer sent me text msg with rating and I replied and asked if someone read these msgs and rectified and they said yes but no one ever reached , it has been 1 months almost.
I try to contact my advisor, I left him voicemails and he didn’t answer, I wish they were better training
I had Gwinnett place ford take my tires off my stock wheels and put my new wheels on the tires. Someone in service wrote on the tires and my detail can’t get it off. Ive called and left voice mail plus text my service manager with no response. I have 37” tires that are very expensive and it’s frustrating that no one seems to care at mall of ga ford. They are the closest to my house but from now on I will travel to Atlanta to get my service work done.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,438 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.