Mall of Georgia Ford

4.4

Car Dealers
Buford, GA

About this business

Automotive Car Dealers

Location details

4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 8:00 p.m.
Sun	12:00 a.m. to 6:00 p.m.

4.417,083 reviews

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MEATMAN1025

3 months ago

Took truck to get serviced brakes, oil change, and throttle body cleaning. Brakes were squeaking and are still squeaking . Main thing was to service brakes . Advisor said they were good . Have warranty on brakes there . What do y’all do there ?

Business response:

We understand how important it is for your vehicle to perform as expected after a service visit. Our team works hard to thoroughly inspect and address every concern, especially when it comes to safety items like brakes. We would appreciate the opportunity to review your visit and ensure everything was handled properly. Please reach out to Chad Jackson at cjackson01@vtaig.com so we can look into this further with you.

smonetta3

3 months ago

They had my car for almost a week when I was told it was going to be a two-day wait because only one person was qualified enough to fix the specific problem I had with my car. Then, the part that was needed to complete the fix had to be ordered, so I had to take it back to them for another three days. Such an unnecessary hassle. Also, whenever I called my specific worker was always on some sort of lunch break or test drive.

Business response:

Hi, we are so disappointed to learn of this situation you have described. Please contact us at (678) 552-4334 when you have an opportunity, and we will be more than happy to try and turn your experience around.

johnmcorn

3 months ago

He committed to assist with a reasonable trade on my car with multiple warranty issues. Nothing reasonable in my encounter.

Business response:

Hello, thank you for sharing this recent experience with us. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

praveen22p

3 months ago

Very Disappointing & Unprofessional Sales Experience – Mall of Georgia We purchased a 2024 Ford Transit 250 cargo van from Mall of Georgia during a snow day visit. From the beginning, the experience was extremely unprofessional and misleading. • The salesperson took my driver’s license and never returned it. It was misplaced by the dealership and still not returned. • We repeatedly asked for the Carfax before signing. We were told it would be provided “after the process.” Only after all paperwork was signed were we shown a C... read more

Hank

3 months ago

Cathedral ford explorer sat at your facility for 10 days . The service advisor brain James NEVER called the insurance company to take care of the issue. I had a loaner car, I wasted my time, and nothing was resolved. Very disappointed and poor communication.

Business response:

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (678) 552-4334 at your earliest convenience to discuss how we can turn this experience into a positive one.

qdzqda

3 months ago

The GS80 came with a tire crack, when I came back to show them the next day after I purchased it, I was told they won't take care of it, plus there is a crack on the trunk cover.

Business response:

We understand how concerning it can be to notice issues after taking delivery of a vehicle, and we aim to be clear and supportive throughout the ownership experience. Our team works to evaluate concerns carefully and operate within established guidelines while trying to be fair to every customer. We welcome the chance to talk things through and review the situation further, and encourage you to contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com.

xandersmomi

4 months ago

We have been dealing with an issue for several months of the tire sensors not working. In October took the car in for service and asked them to check the sensor. The oil change took 4 hours and they never checked the sensors. A manager called me after filling out a survey and complaining. He said next time bring it in and we will reprogram the sensors to communicate with the car. Well that was this time and they said that manager is no longer there and they know nothing about it. Then proceeded to tell us we needed new brake... read more

Business response:

We understand how ongoing concerns and mixed information can feel discouraging, and our intention is always to provide clear guidance and thoughtful care. We strive to be transparent and supportive throughout every visit, even when circumstances change over time. We would appreciate the opportunity to better understand your experience, so please feel free to contact Chad Jackson at cjackson01@vtaig.com.

Shanie

4 months ago

I don’t feel the dealer was honest from the beginning. I was forced to pay almost 2,000 for tints that have a hair in it. Dishonest about incentives and tried to switch percentage once I came back to sign. I would have purchased the car a week prior if I felt they were truthful.

Business response:

This experience does not reflect the transparent and straightforward approach we strive to provide throughout the purchasing process. Our intention is always to communicate details clearly so customers feel confident and informed at every step. Feedback like this helps reinforce the importance of trust and consistency across our team. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig if you would like to discuss this further.

Rtmichaels

4 months ago

Last several serviced have been a let down. I specifically remind them to top fluids off and it isn't done. Windshield fluid light is on dash and they miss it. Always late, sometimes entire day, for service. Zero confidence in team.