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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
OK. I had to take the truck back because the issue was not fixed the first time and I was the one who asked about the recall on the rear axle. I expect the service advisor to advise me on those things. Josh did great. Jeff, not so much.
Dealer failed to disclose 4k in bumper damage and it was sold as ford certified, and failed to remedy problem
Business response:
Hi Marco, we are so disappointed to learn of this situation you have described. If you’d like to discuss this matter with one of our staff members, please give us a call at (678) 552-4334 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
They miss diagnosed my issue on my car and wanted to charge me $5,800 just in parts. They also claimed that my warranty was expired. I looked into it and the only reason it expired because the original dealer that solid it committed sales fraud.
Business response:
Hi, thank you for taking the time to bring this negative experience to our attention. We would like the chance to talk to you further so please do call us at (678) 552-4334 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
After the sale there was very little follow up. Actually none at all. I don't believe I'll purchase another ford from them!!
Brandon gave me a wrong price to pay, I corrected it one time, he gave me another one. After I paid, I found it is different from the receipt. After I complained, Brandon promised me that he would mail me a check of $100 for compensation. But I never received it until now I have moved to another state. Very disappointed!
From my experience, the dealership response for repairs to my automobile was hadled poorly by the service department. I tried several times to contact the person who was supposed to take care of the repairs and she would not return my call. The service dept manager was of no help. When no one called to give me an update, I pulled my car and having it repaired at another Ford Dealer. The dealership where the car was repaired has a service department 3 miles from where I live. I had taken the car to Mall of GA Ford (which is 2... read more
Business response:
We appreciate you sharing this feedback and are disappointed to hear that your recent service experience did not reflect the level of care we strive to provide. Our goal is always to communicate clearly, respect our customers’ time, and deliver consistent service that earns long-term trust. If you are open to further discussion, we would welcome the opportunity to connect—please reach out to Chad Jacksonat cjackson01@vtaig.com.
In April 2025, I purchased a Ford Transit for my business from Ford Mall of Georgia. On January 13, 2026, I returned to the dealership to request documentation related to my previous purchase (vehicle value / purchase record) for tax purposes. When I asked the front desk for assistance, I was referred to a man named Henmat (name may be slightly incorrect), who uses the second office. His behavior was extremely unprofessional and disrespectful, and showed a complete lack of understanding of basic customer service. Key issues:... read more
Business response:
We appreciate you taking the time to share your perspective, as our goal is always to support customers before, during, and long after a purchase. We strive to treat every request with professionalism and respect, especially when assisting our business clients. Feedback like this is important to us as we continue working to improve the experience we intend to provide. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can better understand your concerns and address them appropriately.
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I went in for a recall, and it was not fixed. No one took ownership of it and it's still unrepaired.
Business response:
Response: We recognize how concerning it can be when a visit meant to address an important update doesn’t bring the expected resolution. Our team’s intent is always to see recall-related concerns handled thoroughly and with clear follow-through. We’d appreciate the opportunity to look into this further and help coordinate next steps, and we encourage you to contact Chad Jacksonat cjackson01@vtaig.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.