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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Service person was terrible, wasn’t caring or attentive; it was overall not a great experience
I leased a 2020 Ford Escape in November of 2019. The lease was scheduled to end on February 27, 2023. I first contacted Mall of Georgia Ford in January 2023 to see what my options were. I went into the dealership and spoke with sales person, Scott Sicchitano about my options. At that meeting Scott introduced me to his boss, Michael Donnelly. The meeting was all very cordial, and I left thinking about the two options we had discussed, purchase the vehicle or return the vehicle to Ford at the end of the lease. I had several ot... read more
They added surcharges even when Ford asked them not to - $5,000 over MSRP. Then slipped in an extended warranty in the closing docs without telling me. A warranty that I can't even use because it excludes professional use of the vehicle. Shady and unethical dealership.
I’ve never heard of Jordan Lee ? The Sales Representative and MOGF were NOT supportive or informative throughout the one year wait for my Maverick Truck. Your Sales Rep had no knowledge of the requirement for MY22 to MY23 order re-entry. I had to call and explain the one week window for order changeover. . I had to rely on what minimal information that I could get through Ford Customer Care and what I could find online with the Ford Maverick Truck Club. I received NO information .or updates from your Sales agents regarding o... read more
I went there because I had a brake issue, pedal going to the floor. I asked them to check the master cylinder, replace the rear drum brakes and change all the old brake fluid. They called me to tell me that my rear brakes were fine and that I needed anew ABS pump and the cost would be $2000. I told them to go ahead even though I thought that was an outrageous amount. but it was no longer produced and I should come and pick up my truck. The next day they called to tell me that part was no longer available and to come pick up ... read more
Keeping the customer informed while being serviced is non existent. I had to get Ford Corporation involved to even get a loaner. Very sressful!!
I will never come back to this place ever again. After being extorted to pay $7000 on a new transmission and finding out I just needed a $300 flush, this is probably the last time I’ll ever by a Ford. What a horrible operation. They charged me $3000 2 years ago for service that didn’t even fix the problem. Really bad. I’m selling my Ford truck and getting a Honda.
Beyond poor communication — took multiple texts and phone calls on my part to get any updates on my car. Would never use this service center again.
Service was terrible. Had an appointment and they kept my truck for two days and never looked at it and did not call me for an update I had to call them.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,411 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.