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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I brought my truck to the dealership to diagnose an issue I got a call about a week later, stating that it was my catalytic converters The problem was the truck didn't have catalytic converters Once I let the tech know that I got Callback about two days later, saying that it was my turbos or the entire exhaust system I took it to a second dairy mechanic and he diagnosed it within 24 hours and it was the coil connectors. nothing related to anything to Dealership said We replaced the coil connectors, and it has completely fixe... read more
Business response:
Hi, thank you for taking the time to bring this to our attention. Please give us a call at (678) 552-4334 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
I have repeatedly asked for a owners manual they won't return my calls Poor delivery. I am still waiting for a owners manual and warranty guide. They continue to blow me off. What do I need to do!
Business response:
WOULD YOU PLEASE LET ME KNOW WHO YOU ARE AND WHAT VEHICLE YOU PURCHASED FROM US SO I CAN RESOLVE THIS?
Over priced and poor diagnosis of vehicle Took a long time for them to diagnose it
Business response:
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Service advisors are not available for a call , 3rd time back to dealership for same issue
I had an oil change and alignment done. Upon leaving, within 2 miles of leaving a plate fell off the bottom of the car.
Business response:
The only thing I have add is after returning I was only offered a we are sorry. I’m finding it more and more difficult to find quality service.
It takes a lot for me to leave a negative review and I really hate to do it but I had such a bad experience with the Service Department at Mall of GA Ford I need to share my feedback. I recently bought a brand new 2026 F150 Lariat, it's my first time owning a Ford vehicle, and my first experience at a Ford service center will always be remembered as a negative one. About 1-2 weeks ago I called and made an appointment for Friday 2/13 at 8am to have the Tailgate lettering decal installed. Prior to the appt I called again to co... read more
This saleman is terrible person. When i do not want to buy anymore. He refused to give back me my car key. Keep talking trash about he have time. But i do not have time to play with him. He doesn't know how to make sale. Idk why you guy can hired this guy
Business response:
We aim to ensure every sales interaction is conducted professionally and respectfully. Feedback regarding customer experiences is important and helps us review our procedures and team training. Our goal is to provide a courteous, supportive environment for all visitors. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com.
Little communication. Car still at dealership. Had to rent a car. Still no diagnosis after 2 days
Business response:
Hi, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.
Slow and painful. Things were delayed because I was not given accurate information. There was no communication between the sales manager, the salesman and the service department and as a result my purchase took over 2 weeks.
Business response:
We understand how important clear communication and a smooth timeline are when making a vehicle purchase, and we regret that this experience felt prolonged and frustrating. Our goal is always to provide accurate information and coordinated support from every department involved. We are continuously working to improve our processes to better serve our customers. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can connect with you directly and ensure your concerns are properly add... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.