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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Everytime my truck comes in, two weeks later something else is wrong and I have to bring it right back in
Business response:
Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Incompetent staff, who can’t transfer a tag from one vehicle to another, or return a phone call.
Business response:
Thank you for sharing your experience. We understand how frustrating it can be when administrative processes and communication do not meet expectations. Timely responses and accurate handling of paperwork are important, and your feedback helps us review and improve how these processes are managed. If you would like to discuss this further, please contact Chad Jacksonat cjackson01@vtaig.com so we can better understand your experience and address any concerns.
Absolutely terrible service and completely unethical practices. I received an inaccurate diagnosis, and despite repeatedly asking for clarification, they gave me no explanation. After leaving a poor review, they repeatedly called to pressure me into changing it—even offering to reimburse the diagnostic cost. It’s clear this dealership cares only about reviews and profit, not actual customers. Avoid at all costs.
Business response:
Thank you for sharing your feedback. We understand how concerning it can be when service information feels unclear or inconsistent, and when follow-up interactions do not meet expectations. Ensuring transparent communication and a supportive experience is important, and your comments help us evaluate how we engage with customers and manage concerns. If you would like to discuss this matter further, please contact Chad Jacksonat cjackson01@vtaig.com so we can review your experience and address any outstanding concerns.
I will never go back. Absolute worst car buying experience. The communication was terrible. Zero professionalism. We were lied to multiple times. We were even threatened.
Business response:
Thank you for sharing your feedback. We understand how vital clear communication and professional conduct are during the car-buying process. Situations where expectations are not met can be frustrating, and your comments highlight areas where the experience did not feel satisfactory. We take feedback like this seriously, as it helps us evaluate our processes and interactions to better serve future customers. If you would like to discuss your experience further, please reach out to Chad Jacksonat cjackson01@vtaig.com so your ... read more
Worst , wasting time. ..even you making a appointment they try to hold the car for 3days for diagnostic check....worst wasting my time for two days
Business response:
Thank you for sharing your experience. We understand how important scheduling and turnaround time are, especially when an appointment has already been set. Extended diagnostic timelines can be inconvenient, and we recognize how delays like this can disrupt your plans. Feedback like yours helps us take a closer look at how we manage appointments and vehicle flow so expectations are communicated more clearly going forward. If you would like to discuss this further, please contact Chad Jacksonat cjackson01@vtaig.com so we can r... read more
Fast 14 more words. Please say more. Not enough information. Stupid clanker review system telling me what to do.
Business response:
Thank you for taking the time to leave us a positive review. We are glad you chose us to help you find the right vehicle.
Charged for services I did not receive. Sent emails for a resolution with no response
Business response:
Thank you for bringing this to our attention. We understand how concerning it is to feel that a service wasn’t completed as expected, and we certainly want to make sure everything is reviewed accurately. We’d appreciate the opportunity to go over the charges with you and ensure your messages are properly addressed so we can work toward a clear resolution. Please reach out to Chad Jacksonat cjackson01@vtaig.com so we can help you directly.
It’s horrible the way people sell cars. It’s not your fault — it’s all the vendors’. We had to pay more than we expected. It’s like a series of lies, but don't worry I expect this, is not your dealer is all the dealers
Business response:
Thank you for your positive feedback! We're thrilled you had a great experience with our home pickup and delivery service. Your appreciation for our team's careful handling of your truck means so much to us at Mall of Georgia Ford. We look forward to serving you again!
called to set up an appointment to have a recall done (already brought in once but they didnt get Ford approval to do the work), they said they would call me back to confirm day/time and never did!!
Business response:
Thank you for sharing this feedback. We understand how important it is to have recall work scheduled and completed promptly, and clear communication is a key part of that process. We appreciate you letting us know that you did not receive the follow-up call you were expecting, as it’s important that appointment confirmations are handled reliably. We would be happy to look into this in further detail. Please contact Chad Jacksonat cjackson01@vtaig.com, and we’ll help you directly.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.