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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Awful, unprofessional, unprepared, non-user friendly. Unfeeling. An awful experience, I will not return to this location. They need an entire overhaul from higher management down.
Business response:
Thank you for taking the time to share your feedback. We understand how discouraging it can feel when an experience does not meet expectations, and we take comments like yours seriously. Feedback like this helps us identify areas where our processes, communication, and overall approach can be strengthened to provide a more professional and welcoming environment. We would welcome the opportunity to discuss your experience further. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we c... read more
After an alignment they said that they couldn't put in the right measurements, but they charge the right amount... And the steering wheel now is turned, when I go straight... The technician that received the car was polite, attentive to the car problems, that gives you one more than poor.
Business response:
Thank you for sharing your feedback. We’re glad to hear that the technician who assisted you was polite and attentive. At the same time, we understand how frustrating it is when a service does not fully resolve the issue, especially after being charged for the work. Your comments are important in helping us ensure that our services meet expectations and that any concerns are addressed thoroughly. If you’d like us to review this alignment issue further, please reach out to Chad Jacksonat cjackson01@vtaig.com so we can assist ... read more
She just called me that car is ready and no other words for future services or concerns I may have soon or later. No communications with customer at all.
Business response:
Your input is valuable to us, and we understand your frustration regarding the lack of communication during your service experience. We recognize that clear communication about future services and being available for any questions or concerns you might have is an important part of providing quality customer care. Your feedback helps us identify areas where we can improve our customer service approach. We are sorry to hear that you feel the communication was insufficient when you picked up your vehicle. If you would like to d... read more
They didn't work on my vehicle due to the warranty company Had to take the truck back to Beaver Toyota
Business response:
Hello, thank you; we appreciate your feedback! Please reach out to us at (678) 552-4334 so we may identify ways to improve your experience.
Bad service. Bad service. Bad service. Bad service Bad service Bas Service !!! BAD SERVICE BAD
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to us at (678) 552-4334 so we can assist you further.
Great with oil change. Hard to get information regarding the repair and then it took over 2 weeks for repair of transmission and till it returned to me. Communication between techs and service advisors needs improvement and then getting customer info.
Business response:
Hi, thank you for your honest feedback about your experience with us. Please reach out to us at (678) 552-4334 at your earliest convenience. We value your business and understand we can always improve so we hope to speak with you soon.
I purchased the extended warranty because I was told they could waive the deductible and handle any issues. I just spent over $700 on diagnostics at another dealership because you could not diagnose washer issue and headlight malfunction. The headlight issue turned out to be the result of your used vehicle inspection missing the missing weathercap on it. I expected better, not perfection, but way better.
Business response:
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mall of Georgia Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.
Dealership didn't reset my 'service' light after completing the job. Have to make an additional trip to reset service light.
Business response:
Hello, we appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (678) 552-4334.
Did not do what I asked them to do and then charge me $198 I went to get my radio updated. They did not update my radio and I really don't know what they did talking about a diagnostic for 190 something dollars.
Business response:
Hi, thank you for letting us know about your recent service experience with us. Here at Mall of Georgia Ford, we are always looking for ways to improve. If you would be willing, please reach out to Debbie Bly at (207) 615-7266. We value your business and hope to hear from you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.