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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I wouldn't recommend taking an older car to this dealership. The mechanics aren't experienced or trained to work on 2004 cars and older. The service techs. aren't trained mechanics. Therefore, they can't communicate effectively what's going on with the car or answer detailed questions. It wouldn't be an issue if I was able to speak with an actual mechanic. Thus, giving me effective communication with my extended warranty company.The store manager is a manipulative narcissist.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
It felt very much like a bait and switch situation. They scheduled an appointment for me to come in and see the car that I was inquiring about and then the next day the car was gone from their website. Had I not reached out to them proactively, they wouldve had me come in from 30 miles away to see a car that wasnt there. They then proceeded to tell me that they could make me a great deal on other existing inventory but they refused to do so unless I was there in person. I would never recommend anybody go to this dealership!
Business response:
Jennifer, thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealerships commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
I had the multi inspection and never was notified about the results. I believe it was never done but I paid for it.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Took over a month and returning my truck three times for my service to be fixed. Customer service was lack luster, non present, or just absent minded. Never could get an answer, on my transmission issues. Paying $4k for something GMC is in a lawsuit for, doesnt seem right.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
This place is not reliable. I had the most terrible experience and my father did as well. Two times they made us go in there when approved to get a loan and then finance denied my dad a Jeep because his credit score is excellent. I dont have the best credit yet they wanted me on the lease to sky rocket a profit. We live a hour away and the WHOLE TEAM is so money hungry, liars, and overly promising to take hours of your day already approved and turning you down. I do not recommend this joke of a place. Dean Marshall is the ma... read more
Business response:
Keith, we are sorry to hear that you did not receive an experience worthy of 5 stars. We work with several top lenders and make every effort to get a loan approved for our customers, but sometimes there is nothing that we can do due to outside circumstances. Unfortunately, this was one of those times. We hope that you find resolution for your needs.
Won't allow me to provide zero star; stay away from this dealer
Eff these a33holes. They scammed me
HORRIBLE THROWBACK TO THE 1980s - TOTAL BS EXPERIENCE! THIS CERTIFED CAR WAS LISTED AT ONE PRICE. WE DROVE IT, AND THEN NOTICED PAINTWORK ON RIGHT FRONT FENDER, EVEN THOUGH THE CARFAX SAID NO BODY DAMAGE. THEN WE ASKED FOR A DISCOUNT BASED ON THE BODY WORK, AND THEN ALSO TOLD THE SALESMAN WE HAD LIMITED TIME TO NEGOTIATE. THE SALESMAN WENT INTO THE MANAGER OFFICE FOR 15 MINUTES, THEN CAME BACK WITH A PRICE THAT WAS $3,000 HIGHER THAN THE LISTED PRICE!!! HE SAID THAT WAS THE RETAIL REPAIR COST OF BRINGING THE CAR UP TO CERTIF... read more
Terrible communication, inexperienced mechanic, unreasonablely high pricing
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,966 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.