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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible experience, I fell into his trap again. They make a diagnosis to the car, I pay for the repair, in less than 24 hours the car presents the same problem again, I take it under warranty and they tell me no, that it was that the previous diagnosis did not tell me the complete information, and that then they do not cover me guarantee. that I must pay again and it is worth more than three times that of the first preparation. do you think i'm stupid? I went with you looking for an honest service, I know that I would pay m... read more
Business response:
We appreciate that you trusted us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Bad customer services, staff doesn't care about service delivery looks like spot and rude faces bad communication skills, no follow ups.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Poor customer service. Was told I would get a return call. Only to have to follow up 2 days later. Had my truck for 2 weeks. I finally just picked it up.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
The salesperson assigned was an inexperienced person who had no real knowledge of the market, especially my trade in, a 2020 C8 Corvette. This was reflected in an educated bid on my car in a specialty auto niche that is greatly inflated. They got a second appraisal which was $10k less than firm trade offer from another dealer. The sales manager was little help as he did nothing I could see to try and match the trade in number from a competitor.
Business response:
Robert, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
They didn't complete maintenance to transmission, marker light,or do inspection
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Took my Yukon for a noise diagnostic and it was only driven once for 7mins with ac fully blasted. After the the test drive 10 mins later I received a call from the service advisor Justin who said they were able to duplicate the noise for a brief period but needed more attempts to diagnose issue. I have audio and video recordings that car was washed after the initial test drive and parked until I came to get it on day 3. The only reason I even checked was the discrepancies in the story. When they called on day 3 that advisor ... read more
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
I took it in for an oil change recall and some other issues. I picked it up the issues were taken care of, but no all change. Now, I get to reschedule with another dealership to do an all change and tire rotation.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Didnt want to deal a deals told me I had been told had to use their finance company. Just didnt enjoy the deal making process. Still looking for a telluride
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Dealer was will to move one dollar of the asking price. Not a good experience.
Business response:
We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,966 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.