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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Brought car in for air conditioner. Repair/tech great. Picked up my car & it is dented/red paint on the rear passenger side. Over 2 weeks ago & I have not had any response from the service advisor that originally helped me when I brought the car in for service, Caleb, left him a couple of message, no response. Not sure of his last name. Last week I got in touch with a previous service advisor, Brad Reed, he contacted the dent repair person to schedule an appointment. Thank goodness for Brad
Business response:
We deeply regret the damage to your vehicle and the inconvenience it has caused. Our team takes great pride in providing top-notch service, and it saddens us to learn of your negative experience. We are pleased to hear that Brad was able to assist you during this difficult situation. Our staff is dedicated to addressing issues promptly and ensuring our customers' satisfaction. Rest assured that we will use your feedback to improve our processes and prevent similar incidents from occurring in the future. Your trust is essenti... read more
I showed up 10 minutes early for my 10 am appointment and still had to wait 2 1/2 hours to get a simple oil change. Either they dont know how to schedule appointments or they let anyone who shows up without an appointment go first.
They don't top off all fluid when getting an oil change like the receipt says it does. I was low on coolant fluid and I just don't think they should false advertise that something is done when it really isn't.
Business response:
thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Unorganized. Will tell you multiple times that eveyrhing is good to go with your vehicle purchase and chase terms multiple times.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
First, when I called for an appointment, I was routed to parts, then back to reception, then to the service department. Next, I brought my 2008 Lucerne in for servicing, I was told the parts for the door were "too old" and the parts are no longer available. This is something to remember if you expect the to make cars that last and can be serviced. Why buy the cars if they are just going to stop making parts for them or have any available after 10 years? I was told after 10 years no parts are usually available for any cars. L... read more
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
When you are happy, there are non-stop calls, texts and emails from McKinney GMC to ensure that you give them a 5-star rating and 10 on the NPS survey. I told them specifically what I needed fixed and paid (non-warranty) for getting an issue fixed they did 1/2 the job, now they want me to pay more. I have called and texted my service manager and the manager of Service multiple times. Not a single return call in nearly 2 weeks. It appears that Customer Service only matters to them when there is an opportunity for a high ratin... read more
Business response:
Thank you for sharing your feedback regarding the number of phone calls and emails you have received from our dealership. We apologize if our communication has been excessive or overwhelming. Our intention is to provide timely and relevant information to our customers, but we understand that everyone has different preferences and communication needs. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Absolutely horrible. Do not go here. Lied to, and cheated.
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
I've had my car in the shop three times and they can't fix the problem but I'm having to pay for service that can't fix the issue. This is a well known dealership and they're service team is just guessing and charging people money that we don't need to be spending for a guess job not going back
Business response:
We're disappointed to hear you weren't satisfied with your visit. We appreciate you taking the time to let us know about your experience, and we understand that each persons experience is unique. We would like to address your comments on a more personal level. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
We asked for 3 things during our last set of appointments. Fix a rattle in the back of a vehicle, rotate and align the tires on the car since it was pulling to the left and diagnose an issue with the radio not turning off after the Yukon shut off and a door opened. It took the dealership 2 weeks to run a diagnostic test to confirm the radio had an issue, the car started to shake at higher speeds around 55 and the rattle was never fixed. The second opportunity to fix this list took over a week once the part for the radio repl... read more
Business response:
Brenda, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.