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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Truck not fixed due to back-order parts. Dishonest Needless upsells at absolutely exorbitant prices for plug change ($1100), transmission erase/relearn ($700), and serpentine belt change for some ungodly amount. I will only go there for warranty-covered work.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Left oil on the underside of my truck. Oil filter was leaking oil.
Business response:
Were very sorry that that was your experience with us. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
It was terrible. They did not provide me with a loaner car as provided at my purchase. They are trying to charge me for an oil change that is supposed to be free for the duration of my ownership. They picked up my car on Monday morning and was supposed to have it back to me by Wednesday. They didn't get the techs to look at it timely, so I didn't get my car back until Saturday @ 11:00 am causing extreme stress all week having to be without a car. The car isn't fixed - I'm going to have to bring it back again as they didn't h... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
They were suppose to check everything under the hood when they changed the oil, but they totally missed my corroded battery. Two days later, my car wouldn't start.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Horrible customer service to begin with and diligence is not in their dictionary over there. Its the closest Buick to me and because of that, I will not be getting another Buick when I switch my car next month. Im disgusted.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Poor communication w servíce tech or manager follow up.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
The experience was terrible!! I paid to have the problem diagnosed and only to be told that I had to wait 5 days for the technician to come back to work. I told the advisor why not to have another technician to work in my truck & he said because he cant take food from the table of the technician BUT what if something happened to my suv while I am waiting ?
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
It is time to end my relationship with this dealership because the service is subpar. The service advisors are slow, non responsive and only take an interest in money grabs not the performance of your vehicle. They are poor communicators. Took entirely too long on a simple repair. Then chose not to let me know my vehicle was ready when they had full knowledge that I had to rent a car while they nonchalantly addressed my issue. I understand there are restraints and loaner cars are unavailable. However, thats why its important... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Not very good. I was accused of losing my wheel lock that was never given to me when I bought the car. Very disappointed. Now they want to charge me $70 for a new set
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,966 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.