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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealer charged large "reconditioning" fee that was not advertised on the used truck and neglected several glaring issues that were identified in the pre-purchase inspection by a mechanic. As an internet buyer I feel I was taken advantage of.
Business response:
Thank you for bringing your concerns to our attention. We strive to present our vehicles accurately and support customers with clear information throughout the buying process, including for remote purchases. Your feedback is important as we continue working to improve transparency and overall experience. For further assistance, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com directly.
Extremely unhappy with this service department! I see the stars above. I do not feel any number of stars are deserved but can't submit without at least one. The issue I was having was that the alignment was off making the pickup pull hard to the right ever since I had picked it up from having new upper and lower control arms and bushing on both sides. The service department stated that it is not pulling to the right and it is aligned. Well, it was pulling. So much so that the check engine light and traction control warning l... read more
Business response:
It's concerning to hear that your alignment issue and service experience did not meet expectations. Our team strives to ensure every repair and recommendation is handled accurately and with care. Feedback like yours is important as we continue improving our processes and communication. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address this directly with you.
If you have any other option, do yourself a favor and skip this place and go to the next dealership to avoid the service department at this location. We brought our SUV in for a specific problem, after a month they were unable to fix the issue we reported, but they found other issues costing us thousands in repairs. We finally gave up and took our SUV back and to another dealership and the other dealership had our SUV fixed and back to us in two days. Whats worse is that we already knew the problem and told them but they cla... read more
Business response:
We aim to provide timely and accurate diagnostics while ensuring every concern is fully understood, so it's disappointing to hear your experience did not meet those expectations. Our team strives to thoroughly assess each situation and communicate clearly throughout the process. Feedback like yours is important as we continue working to improve our service experience. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can further assist you.
It was really all good. 25 character minimum is super annoying!
Business response:
Thanks for the positive feedback! We're thrilled everything went smoothly with your 2026 GMC Sierra C1500 Elevation. Your satisfaction means everything to our team at McKinney Buick GMC!
I like the service always, however this time took way to long for an oil change. Also, I authorized a frontend alinement and when I went to pay they replaced my air filter and cabin filter which I did not ask for or authorized. I paid for it anyhow but this should not have happened I was not asked to authorize the air filters
Business response:
Thank you for taking the time to share your experience with us. We genuinely appreciate that you consistently trust us with your service needs and are pleased to hear you value the care we provide. We understand your frustration regarding the extended wait time for your oil change service. We recognize that your time is valuable, and we strive to complete services efficiently while maintaining our high standards. Regarding the air and cabin filter replacement, we hear your concern about the authorization process. We want to ... read more
Horrible this place has the worst service department. The service manager Rob and his team Raul, Tommy, and Amanda are useless liars. Our truck had a recall and they had it for 2 days all to not complete the work. They just now telling us they need to complete. Communication socks here. Dont expect anything from them.
Business response:
We take your feedback seriously and understand your frustration. The situation that you've described is not the level of service we strive to provide. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your experience and work toward a resolution.
They let my car get stolen from dealership
Business response:
We understand how concerning a situation like this can be and take matters involving vehicle security very seriously. Our team is committed to maintaining a safe environment and supporting customers through unexpected circumstances. We value this feedback and are continuously reviewing our processes to strengthen safeguards. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this situation further and provide assistance.
Wait time for a oil change to long even after making a appointment
Business response:
We appreciate customers sharing feedback about their service visits. Our team strives to provide efficient and attentive service while respecting scheduled appointment times. Feedback like this helps us focus on improving the overall experience for every customer. For further assistance, please reach out directly to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Going to be honest, my experience was awful. I informed them I didn't want a turbo. The Honda crv has a turbo! They showed me another vehicle that I liked and waited hours for them to detail and change the oil and brakes. Needless to say the oil was not changed and the engine was very very dirty. They lied. Will not recommend this dealership
Business response:
We appreciate customers sharing candid feedback about their experience. Our team works to provide attentive guidance and thorough preparation for every vehicle. We remain committed to ensuring each customer has a professional and supportive experience. Please reach out directly to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.