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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Issue not resolved. No diagnostic inspection was completed, even after I specifically requested a full diagnosis of the vehicle.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of completing requested diagnostic work thoroughly and communicating findings clearly. We recognize your concern that the requested inspection was not completed as expected. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can review your visit and assist you further.
They put A lot of pressure to buy and just because I want to see more options they just tell me get out of the property and don't come back the don't want to do business with me
Business response:
We regret to learn about your experience and understand your frustration. We recognize that shopping for a vehicle should be a comfortable process where you can explore all your options without feeling rushed or unwelcome, and we are sorry to hear that you feel we fell short. We would like to discuss this further and work towards a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can better understand what happened.
Not much to like about this visit. I pulled into the service bay . Nobody came out to greet me. Finally someone came up to me and said.i had to go inside to get someone to help me. I had an appointment but they could not locate it. I needed an oil change and tire rotation and wash after they finish. I don't think they even washed it. They just wet it down and brought it out. I think McKinney Buick needs to improve their CUSTOMER SERVICE. IT USE TO BE A PLEASURE TO GET MY CAR SERVICED THERE. THIS IS MY 2ND car I purchased fro... read more
Business response:
We appreciate your continued loyalty and recognize how important it is for every service visit to feel welcoming, organized, and attentive from start to finish. Our team strives to provide a high level of care and communication throughout the entire service experience, and feedback like yours helps us identify areas that need improvement. We value you taking the time to share your perspective and the opportunity to continue improving our customer experience. Please contact David Kelley, our General Manager, at Dkelley@mckinn... read more
Purchased a GMC Sierra 1500 SLT through Tee H on 3/14/2026, and the sales experience was great. However, I've since encountered a couple of issues: No sound from the infotainment system - this is intermittent A clicking sensation when depressing the brake, as if a switch is being engaged I stopped by the service center on 4/3/2026 and was informed that diagnosing the audio issue would take a few days and require me to leave the vehicle, with no loaner available. I then walked over and spoke with David Park, who mentioned he ... read more
Business response:
We appreciate you sharing your experience and understand how frustrating it can be when follow-up and communication do not align with expectations during a service visit. Our team strives to support customers throughout both the purchase and ownership journey, and we value the opportunity to address concerns like yours in a timely and professional manner. Your feedback is important as we continue working to improve coordination and responsiveness. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.... read more
DON'T BELIEVE WHAT THEIR WEBSITE SAYS. OIL CHANGE WAS APPROX $100.00 MORE THAN THEIR WEBSITE. SERVICE WAS FINE, NOT SO MUCH FOR BILLING
Business response:
We appreciate you taking the time to share your feedback with us. While we're glad to hear the service itself met expectations, we understand concerns about pricing clarity can be frustrating. Our team is committed to providing transparent communication and a positive overall experience for every visit. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can review this with you further.
Car quality is not good as much as they said and almost out of gasoline and battery even Dealer agreed fill out before hand over the car.
Business response:
Your feedback is invaluable to us and we understand your disappointment. We recognize that the service you've described falls short of the delivery standards that we strive to provide. The concerns you've raised are important to us, and we would appreciate the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss how to improve your experience.
Damage to vehicle for a simple battery change and the service manager was condescending and rude.
Business response:
Thank you for bringing this to our attention. We understand your frustration. The experience you've described falls short of the professional service standards we strive to maintain. We take situations like this seriously and would appreciate the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work towards a resolution.
Not priced online as they'll add fees in the end 4K worth Doesn't make sense, put it in the price so you don't seem like you do once customers come to this realization
Business response:
We take your feedback seriously and understand your frustration. Your input helps us understand what customers value most and recognize areas where we can work to improve our processes. We would appreciate the opportunity to discuss this matter further with you. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your specific concerns and work toward a better experience.
Everything was good except calling the dealership with your phone system. It is horrible.
Business response:
Thank you for your feedback! We're glad your visit went well overall. We appreciate your input about our phone system - clear communication is important to us and we'll work on improving it.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.