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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
great service
Why is 5 Star not have fair as three ?
Business response:
Thank you for reaching out. We take all customer feedback seriously and want to make sure every interaction with us feels fair and clear. We would welcome the chance to learn more about your experience and address any confusion. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
My experience was not the best. Per the service guy (Byrcen) and his manager it appears that customer service is not their strength.
Business response:
We value your input, and we're sorry to hear that your visit did not meet your expectations. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
Service was done well but text message with additional services recommended did not come through until the next day and car wasn't washed as requested. My original agent left for the day and the other service advisor didn't make me aware. I assume this was a one off issue.
Business response:
Thank you for sharing your feedback! We're glad the service met your expectations, but we apologize for the delayed text recommendations and the missed car wash. We'll use your feedback to improve our communication and ensure a smoother experience next time.
The issues on the vehicle was not fixed or address
Business response:
We take your feedback seriously, and we understand your frustration. We regret that your experience did not reflect the standards of service that we strive to provide, and we would welcome the opportunity to learn more about what occurred and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
Was told repairs would take a week to a week and a half, ended up taking over a month, but was never offered a loaner or rental. Communication was horrible, after three weeks of not hearing anything from service tech, called dealership and left message for tech or manager. Never heard back. Called after the weekend and asked to speak directly with to manager. Manager never called, but finally got email from service tech. Work hadn't even started and multiple request for when the job would be finished weren't responded to. To... read more
Business response:
We are sorry to hear that your recent service experience fell so far short of your expectations. We understand your frustration. The concerns you have raised are all things we take seriously. We regret that you feel your experience did not meet the standard of care we strive to provide to every customer, and we truly value you sharing this feedback with us. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckin... read more
Quoted me a price and then at checkout was $40 higher. Added on "misc charges" that were for using shop towels. Will not return to this location and will not get a GMC again after dealing with the service department.
Business response:
We are sorry to hear that your recent service visit did not go as expected. We understand your frustration, and we take concerns like this seriously. We would welcome the opportunity to learn more about what occurred and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
I took my truck in regarding a loud noise occurring when it was backing up and the wheels turning. It was at the dealership for a week with very little communication as to what was being done. Finally I was sent a short list of recommendations including a front end alignment and replacing the engine air filter and cabin filter. I was told the vehicle would be ready the next business day no later than 5:00 pm. I arrived at 5:00 and was told first that the truck was being washed. Then the service provider said the repairs were... read more
Business response:
Your concerns are noted, and we understand your disappointment. The service you've described falls short of the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
Service did not communicate well. Price was 20% more than another dealer. Services I completed a few months ago were listed as recommended in an obvious attempt to up the service cost.
Business response:
We take your feedback seriously, and we are sorry to hear that you feel this way about your recent service experience. We understand your frustration these are matters we do not take lightly. We would like to discuss this further and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, and we will do our best to address your concerns.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.