This profile has been claimed by the business owner or representative.
McKinney Buick GMC Parts
- Auto Parts & Supplies
- McKinney, TX
About this business
We’re a premier Buick GMC dealership in the Dallas-Fort Worth area. Visit us to find an incredible collection of new and used cars, SUVs and trucks for sale, along with a state-of-the-art service facility with factory-trained technicians. Our new inventory is comprised of excellent selections, including the Acadia, Sierra, LaCrosse and Enclave. Buyers will also be impressed with our assortment of used Buick and GMC models. If you’re in need of service, we boast a high-tech auto repair shop in the DFW area. You can trust that... read more
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible experience. I drove 2 hours and was told the price was more than than the internet price then they gave me the internet price then turned around and charged me 3000.00 for a “recouping” which I was not told about. Then went to finance and they said it was my lucky day I was getting coupons for a warranty and free oil changes for 3 years. I was handed a iPad type thing to sign that didn’t show any money but a few days later I looked at my paperwork and I was charged 1555.00 for the warranty and 616.00 for the free oi... read more
I had a terrible experience trying to buy a vehicle. First, the sales person I was working with didn’t return my messages. Second, since I was not getting a returned calls, I called the internet manager. Terrible experience. All I asked was for them to honor the internet price. I had to push him to get there. Then, he told me he was losing money by honoring the price and told me he would negotiate no further. That’s not how you treat a potential customer. I was planning on buying a truck for them today. All they had to do wa... read more
Extremely poor communication. My car is at their shop and I can't get anyone to tell me when the parts will be in. After 2 emails and a phone call on (8/2/24) to the dealership. I received the initial email stating the middle of this week for possible parts delivery. Have emailed 3 times this week. Twice to the service person associated with the repair order. Once directly to the dealership. No responses. Hopefully, the service techs are top notch once the parts arrive. I'm hoping the communication issues I've been having ar... read more
Bate and switch. Pictures in THEIR own website for a truck (pictures attached). We have check in hand to pay Then. The sales manager starts going over the paper woke and it’s $20k more than the advertised price. Not to mention. I called 2 times to speak to someone if the truck was there and confirmed the price. This seems pretty typical after reviewing Yelp & other reviews. Talked to the assist GM. Waiting on a call from General Manager
If I could leave zero stars, I would! !!! I normally don't use this dealership for my oil change, but my normal dealership was booked up and this sister dealership was available. All I needed was an oil change and an alignment since I had purchased new tires on my car. I had no issues with my car and nor a check engine light or other lights Illuminating on my dashboard prior to check in for the oil change appointment. During the 3 hour wait for the oil change and alignment, they tell me that the check engine came on and that... read more
Be very cautious of doing business with this dealership. They had a used truck listed at $32,500 but then added $2295 to the price when negotiating a deal, calling it “dealer added accessories”. I was sent a list of the so called added accessories and the total added up to $1790. When I questioned the difference in $2295 vs $1790, I was told that they just charge a flat fee, regardless of actual price.
Poor communication. . Caleb in service- no professional, didn’t return calls after getting his hair cut. Told him we had the code for the recall and he never to the service department. Had our car towed there stuck in park and only 25,000 miles . The whole experience was unpleasant. Service manager tried to explain phone system is old , etc.. poor service all the way around. We will use another GMC dealer next time we have a recall or need our car serviced.
Three years ago I bought a brand new 2021 GMC Acadia from McKinney Buick GMC. I absolutely love the truck, but as sometimes happens, it had developed a rattle in the headliner. I have tried to get it fixed by them numerous times since, and it is still not fixed. Since the repairs would take a minimum of two or three days to complete, the advisors have promised loaner cars, but because of the scarcity of available cars they had, coordination efforts have been drawn out and with some struggle. After about the fourth time bring... read more
Horrible customer service in service dept. First off they never answer phone. Rings 12 times then goes to front desk who forwards back to service and your stuck in that loop till someone who finally answers and has to find a rep who is always with someone. Every call takes min 15 mins. Took truck in for power running board issue. I had to remove myself because it was stuck out and against my tire. Was told when I dropped it off I was going to have to pay labor to out it back on because I took off. They kept truck for two day... read more
Frequently asked questions about McKinney Buick GMC Parts
How is McKinney Buick GMC Parts rated?
McKinney Buick GMC Parts has a 4.2 star rating with 945 reviews.
When is McKinney Buick GMC Parts open?
McKinney Buick GMC Parts is closed now. It will open tomorrow at 8:00 a.m.