This profile has been claimed by the business owner or representative.
Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They treated me bad an overcharged me for repairs..just saying #assholes but I'm a stupid cunt that is so greedy it's unreal so I'm use to it ..I look a fool all the time ..# cunt
Service needs were not met
Business response:
We apologize that your service fell short of perfect. Please email us additional details regarding what happened and who you worked with. Additionally, please provide your contact information. You may send additional details to Social@MBPlano.com. Thanks and talk soon.
It took 2 days to perform an oil change. We also asked for a state inspection and were told the tires would not pass. They offered to sell us new tires - $400 higher than Discount tire, Then when we got the car back, it came back dirtier than when we dropped it off!
Business response:
We apologize that your oil change took longer than anticipated and that we were unable to complete your inspection without new tires. We're passing your feedback along to our team and invite you back anytime for a car wash. Apologies for the less than perfect experience. We look forward to providing an improved experience on your next visit. Best wishes.
Will never return to this business customer service is unacceptable.
Business response:
We apologize you had issues, please email our Customer Experience Manager, Greg Jones at GJones@MBPlano.com and provide details including who you worked with, when and what happened as well as your contact info and Greg will follow up. Talk soon.
Problem clearly not fixed. Don't know why they told me the car was ready. I brought this to the attention of the shop. They said they would call back but did not.
Business response:
We apologize you for the communication issues during your recent service. Please email our Customer Experience Manager, Greg Jones at GJones@MBPlano.com and provide details including who you worked with, when and what happened as well as your contact info and Greg will follow up. Apologies. Talk soon.
Not happy with service advisor this time.
Business response:
We apologize you had issues, please email our Customer Experience Manager, Greg Jones at GJones@MBPlano.com and provide details including who you worked with, when and what happened as well as your contact info and Greg will follow up. Apologies. Talk soon.
Horrible service. Will never go to Plano location from now.
Business response:
We're sorry to hear you had a less than pleasant experience. We'd like to invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details regarding what happened so that we may look into the issues you describe and see what can be done to make it right. Talk soon.
The representative was not standing on customer's need but tried her best to sell service
Business response:
We apologize for the less than pleasant experience and appreciate you letting us know. We look forward to providing an improved experience on your next visit.
Another overall terrible service. Was asked to come early for my appt only for it to still take almost 7 hrs for a 3 hr job. They refused to take my paid for benefit coupon for the service and provided the stupidest explanation that I have every heard in my life. Our standard prices are already discounted. What?? Ok so is Wal-mart. And this came from one of their Service managers who also couldn't explain that concept nor the itemized service concept. Icing on the cake, a half done carwash.
Business response:
Apologies for the less than pleasant experience. Your review is being passed along to our team for review. We look forward to providing an improved experience on your next visit. Thanks for letting us know. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.