This profile has been claimed by the business owner or representative.
Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor communication. I had no way of speaking to my service rep only a website to accept or decline a service. And it said I needed new tires which where for $3k I declined that then my inspection failed. Haha so I took it to a quickie oil lube place paid $20 and of course it passed.
Business response:
Apologies for the lack of communication regarding the tire expense. We're passing your feedback along to our management for review. We appreciate you sharing a note. We look forward to providing improved experiences moving forward. Best wishes!
Low or no knowledge and poor customer service experience.
Business response:
We apologize that your experience with us was less than pleasant. Unfortunately, without your name, we cannot look you up in our system to look into your experience and reach out to discuss it. We invite you to contact us at social@MBPlano.com with details regarding your visit including who you worked with, when and what happened. Talk soon. Best wishes.
Very poorly I made an appointment to come in to get a extra key and they have no idea who I was very frustrated with this dealership from the moment about my car I havent been happy with the customer service in this dealership they were going back in for no explanation to me
Business response:
We apologize that your service visit did not live up to your expectations. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com with details regarding who you worked with so that we may look into the issues you note and see what we can do to make it right. Talk soon. Best wishes.
Service advisor doesnt t even make any effort to keep us informed of whats happening. Will never use this dealer for service again
Business response:
We apologize that your service advisor did not live up to your expectations. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com with details regarding who you worked with so that we may look into the issues you note and see what we can do to make it right. Talk soon!
Didnt fix problem, 2nd time in service in 2 weeks.
Business response:
Apologies to hear your issues are still not resolved. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details regarding the issues you've been in service for recently. Please include who your advisor is and any other relevant details to the experience. Talk soon. Best wishes.
Horrible service Ill never choose this dealership for service or my next vehicle from the GM to the staff.
Business response:
Sorry to hear that your experience with us was less than pleasant. We'd love additional details at social@MBPlano.com so that we may look into the issues you note. Talk soon. Best wishes.
They had my 76 yr old mom wait in the service lane for more than 20 minutes before someone keep to help her. The excuse given was that they did not see her. What that means to me is that whoever was suppose to assist her just looked out their service area window and not go out to check on her. She to the time to come up to Plano from Cedar Hill, that is an hour and twenty minutes drive in traffic.
Business response:
We apologize that your mom's wait in service was longer than anticipated and we appreciate your bringing it to our attention. We're passing your note along to our senior management for review. We look forward to providing you an improved experience next time. Thanks again!
Promised completion in 45 min. Actual was over 2 hours.
Business response:
We apologize for the delay in your service. We appreciate your note and we yearn to provide you a better, more efficient experience next time. Thanks again and best wishes.
It took ~10 days. Dec 20-29. I understand delays through a holiday seSon but to not have the necessary parts for repair at the dealership and no loaner my convenience is really poor. Most classic car dealerships can do better
Business response:
We apologize for the extended duration for your repair. We appreciate your feedback and your business and we look forward to providing and improved experience on your next visit. Best wishes!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.