This profile has been claimed by the business owner or representative.
Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Our brand new Mercedes has not started 3 times in 3 weeks. So far, the car has not been fixed. The dealer didnt connect the airbag on the driver side, and we had to take it back for repair. We became frustrated today when a lady at Mercedes said it was user error. We spent $80,000, and have a car that doesnt always start. The response from the Home Office has been frustrating. The dealer appears to be trying.
We waited for over 1 hour just to drop the car off with a confirmed appointment in your service line. This one was really disappointing, I believe we will take it some where else next time.
Business response:
We apologize that your experience took longer than anticipated. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com if you'd like to discuss your situation additionally so that we may better serve you next time. Best wishes.
I do not own this car. Dealership keeps making this mistake for 2 years....have called, texted and emailed. YOUR PRIVATE DATA IS NOT SAFE AT THIS DEALERSHIP....I HAVE HIS INFORMATION AND OTHERS. OF COURSE I DO NOT USE IT BUT if they do this to him how many more?
Business response:
We apologize for the unwarranted communications. We have confirmed with our team that the correct information has been updated for this vehicle and you will no longer receive information pertaining to the VIN: 55SWF4JB1GU123090. We apologize that you have been receiving unsolicited emails. Best wishes!
This Mercedes dealership is a scam. They charged me $169 to "diagnose" the issue they very very well knew. And then quoted me a $1,200 to replace the one little module. They didn't even want to help me understand what the issue is. We gotta replace the computer. It's a car, not a laptop! Horrible experience. Update: I want to add that when I reached out to the Service Center again to fix the car, they were super rude. I was so disappointed in the Mercedes dealership, I just sold my car. Apparently its true, Mercedes only wor... read more
Business response:
Please contact our Customer Experience Manager, Greg Jones at GJOnes@MBPlano.com if you would like to discuss your recent service experience additionally. Talk soon!
Disappointed. First service with Mercedes plano. Was very clear I was on a schedule. Promised one hour to one hour half. Took 3 hours. Held hostage. No explanation or apology. My first Mercedes too. Mmm
Business response:
Thank you for taking a moment to share. We apologize for the delayed service experience and look forward to providing a more expedited service on your next visit. Best wishes!
The service is beyond description. So poor, unprofessional...I could go on. Having been a loyal customer for years...Our family will never return. We hit out limit with the last encounter. It is CLEAR that since moving to the large fancy facility off the tolltoad, MBPLANO is more interested in offering a fancy food court/ lounge than caring for customers true investment....the vehicle.
Business response:
We apologize you feel negatively regarding your recent visits. If you'd like to discuss your experiences additionally, we invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com. We look forward to chatting with you regarding our shortcomings and providing improved experiences moving forward. Best wishes.
Quoted one price on the phone. Price went up by $120 during checkout to adjust for the coupon I presented (thats sent by the same dealership). Its all about the $$$ here at this dealership. Asking clarifying questions is not encouraged and youd be humiliated and treated cheaply by staff and service advisors for doing so. May be the last visit to the dealership.
Business response:
Apologies you feel this way regarding your recent visit. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com to discuss your visit. We look forward to providing improved experiences moving forward. Best wishes.
Got charged twice for diagnosis without them explaining thats what they wrre goubg to do
Business response:
We apologize you feel negatively regarding your recent service. If you'd like to discuss your experiences additionally, we invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com. We look forward to providing improved experiences moving forward. Best wishes.
They are not compassionate and say older cars are not wanted.
Business response:
We are so sorry to hear you feel this way and we are passing your feedback along to our team for review. We welcome all years of Mercedes-Benz products in service and look forward to improving you perception on future engagements. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.