This profile has been claimed by the business owner or representative.
Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It gets lower every time you ask for feedback. Mercedes-Benz of Plano spends more time trying to get feedback than taking care of customers during service.
Business response:
We apologize you feel this way regarding your experiences with us. If you'd like to discuss your experiences additionally, we invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com. We wish you the best and look forward to providing improved experiences moving forward. Best wishes.
The waiting area is pleasant & comfortable. I had no problems scheduling an appointment. It took 2 hours longer than the suggested time needed for service. Also, it was the first time my car hadn't been returned spotless. It was quite dirty on the outside. Haphazardly cleaned, even had hand prints in several different places. Can't really judge the actual work done, as this was a recall to change battery mounts.
Business response:
We apologize that your recent recall service was less than perfect and we appreciate your note. We look forward to earning additional stars on future visits. Best wishes.
As always the customer service is not great. This is one of many experiences I have had at Mercedes. However the one Im writing about today was a situation where I had a nail in my tire. They had to order my tire I waited three days for it. When I went to have it replaced, I waited for two hours only to be told that they had sold the tire that morning. They were unprofessional and how they handled it and I expected nothing less of them .
Business response:
We apologize that your recent service experience left room for improvement. We've passed your note along to our management for review and appreciate you letting us know. We will be looking into how and why this happened with your tire. We look forward to providing improved experiences moving forward. Best wishes.
Actually hate I bought a vehicle from Mercedes-Benz of Plano.
Business response:
We're sorry to hear that you hate that you bought vehicle from us. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including your contact information so that we may look into the issues you mention and see what we can do to make it right. Best wishes.
Erica L. provided a subpar level of service... not a good representative of the Mercedes Benz brand...argumentative and did not accept responsibility for mistakes.
Business response:
We're sorry to hear that your recent service left more to be desired. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including your contact information so that we may look into the issues you mention and follow up. Best wishes.
They didnt reconnect all the hoses.
Business response:
We're sorry to hear that your service was not completed properly. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details regarding including your contact information. Apologies and talk soon.
Rip off. I had a full extended warranty but the dealership charged me $170 for trouble shooting. Then they claimed that I needed a new battery at a whopping price of $450. Then I resisted and they admitted that my battery is good after all. Terrible service.
Business response:
We're sorry to hear that your recent service left more to be desired. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including your contact information so that we may look into the issues you mention. Best wishes.
Worst service ever. Totally horrible.
Business response:
We're sorry to hear that your recent service left more to be desired. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including your contact information so that we may look into the issues you mention. Best wishes.
9-30-19 Way overpriced for work done - 2010 E350 - will go back to Auto Haus for future non warranty work! Total bill $ 772.57 replace Visor and correct Mercedes SDS upgrade, sun roof would close. Driver leather in seat is splitting; was told this year and model there was a problem, Mercedes will not repair, but it's ok because corrected in future models! - if I repair cost would be $ 850! Was going to purchase new 2020 Mercedes at Plano site but will look elsewhere.
Business response:
We apologize that you feel our service prices are out of touch. We appreciate your input regarding your recent service expense and want you to know we are passing your note along to our management for review. As a certified Mercedes-Benz repair shop, we have to complete all repairs by the book the way the manufacturer suggests. As such, we are typically not the cheapest service provider but always guarantee our work. We wish you nothing but the best moving forward and we're always here if you change your mind. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.