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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
1 Star is what you get for sharing my maintenance information with Carfax!
Business response:
Your maintenance information is associated with your VIN. We do not share it, the state makes it public information when vehicles come in for service. We apologize for any misunderstanding.
They did not clean the car properly and AC odor was also not removed properly though they charged me for that!
Business response:
We apologize that your service left more to be desired. We invite you to reach our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details so that we may look into the issues you describe. Thank you and talk soon!
Total disappointment every time I go there.
Business response:
Apologies your experiences with us have let you down. Please contact our Customer Experience Manager, Greg Jones at Gjones@MBPlano.com with additional details regarding your 1-star experiences. We look forward to hearing from you additionally so that we may look into the issues you describe and see what can be done to make it right. Talk soon.
Service writer did his job well. Mechanic did not.
Business response:
Apologies your experience was less that perfect. Please follow up with us regarding the details of your visit at social@MBPlano.com and include what errors our mechanic made. Please include the date of your visit, your advisor, and your full name and contact information. Thanks and talk soon!
As much as we appreciate a rental car while our own vehicle is being serviced, we have never experienced a Mercedes that filthy. McDonalds paper bags, water bottle, open juice pack, ketchup packs in the car. Stains on seats. Floor was dirty. It seemed this vehicle was not inspected/cleaned upon return from the previous customer. Photos can be provided. Upon return of the vehicle the service advisor just said sorry and walked away, too busy to truly acknowledge our complaint. Very disappointing.
Business response:
We apologize that your loaner vehicle was not cleaned up to your expectation before departing the dealership. We want you to know that we're passing your feedback along to our service team for review and appreciate you letting us know. We look forward to providing an improved experience on your next visit. Thank you.
Terrible! Service advisor was rude and inconsiderate. They had my van for 40 days.
Business response:
We apologize that your van service took longer than anticipated and your advisor was rude. Please contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details so that we may look into the issues you describe. Thank you!
Nothing works after spending many $$$$$$$
Business response:
We apologize to hear you're still having issues. Please contact our Customer Experience Manager, Greg Jones if you still need assistance. GJones@MBPlano.com. Talk soon and apologies!
Did not have the most pleasant experience, given the time delays, missed service items and lack of customer care. I believe things have since then been resolved by the Service Manager, but I have yet to have a pleasant first experience.
Business response:
Apologies that your initial visit did not impress. We are pleased to hear that our service manager was able to resolve the issues and appreciate your feedback. We look forward to providing an improved experience on your next visit. Best wishes!
Charged for inspection but would not diagnose all source of noise until we got the headrest replaced for over $500
Business response:
Apologies your recent service did not go as planned. Sometimes repairs require a specific order of operations to find the root cause. We apologize that your vehicle is experiencing issues and we will be standing by if you decide to resume the repair process. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.