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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst detailing of a car that I have ever experienced. I made this clear in a text I sent to the Dealership but have not received any response. Very sad to see your Service Area drop in quality.
Business response:
We're sorry to hear that the free wash was not to your standards. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details regarding the sub par sevice as well as your contact information. Apologies and talk soon.
Disappointed that this is the third year in a row that we have a had a 1000 fix for a problem that we perceive is the same.
Business response:
We apologize that your experience left more to be desired. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including contact information so that we may follow up. Thank you and talk soon.
They just don't really care about the people. At least my adviser didn't. Previous visits with a different adviser were fine, but this one was horrid. Didn't listen to the problem, got it wrong on the paperwork, so of course they couldn't "duplicate" the problem. Zero communication and it was if I was bothering her to try to find out information about my car. Will not be using Erica again.
Business response:
We apologize that your experience with Erica left more to be desired. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including contact information so that we may follow up. Thank you and talk soon.
Mercedes-Benz Plano definitely does not live up to the standard of customer service I would expect from Mercedes Benz. Warranty service was performed successfully. However, no one was willing to discuss exactly what caused the issue or what was as done to correct the problem. All I was able to get was "It works now". Even the "service details" associated with this email do no reflect the actual issue involved.
Business response:
We apologize that you did not get the explanation of cause you were seeking and we'd like to follow up with you on details. We invite you to contact our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details including contact information so that we may follow up. Thank you and talk soon.
Regarding the problem that the vehicle is running at a low speed and there is no noise, I have to spend money to replace the accessories, but the problem has not been solved.
Business response:
Apologies for the issues! Please contact our Customer Experience Manager, Greg Jones at GJones@MBplano.com and provide your contact information and who you worked with so that we may look into the issues you describe and see what can be done to make it right. Talk soon.
Service has declined over the years. Took two weeks and four loaner cars to get my car serviced properly.
Business response:
We apologize to hear that your service experience left more to be desired. We are passing your note along to our management for review and appreciate your feedback. If you would like to discuss the situation additionally, our Customer Experience Manager, Greg Jones can be reached at GJones@MBPlano.com. Best wishes.
Not good service hhhhhhhhhhh
Business response:
We apologize that your service left more to be desired. We invite you to reach our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details so that we may look into the issues you describe and see what can be done to make it right. Thank you and talk soon!
Incessant and overpriced up selling.
Business response:
We apologize that your service left more to be desired. We appreciate your feedback regarding up selling and will pass your note along to our management. Thank you and talk soon!
Terrible experience. They do not back up their services. I paid for the ventilation to be cleaned out, and it still smelled like mold and mildew. Rather than fixing this and getting it right, they were going to charge me again! They treated me well when I first bought the car, but now they are completely indifferent. Very disappointing, especially since my wife and I bought 2 vehicles from them brand new.
Business response:
We apologize that your service left more to be desired. We invite you to reach our Customer Experience Manager, Greg Jones at GJones@MBPlano.com with additional details so that we may look into the issues you describe and see what can be done to make it right. Thank you and talk soon!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.