Metro Credit Union - Chelsea - Main Office

Andrew M. 

on Yelp

4 years ago

Like many of the other reviewers, I got screwed when Metro Credit Union went through their IT upgrade. I have a car loan through MCU. My account, automatic payments, etc. got wiped out. I too spent an hour plus on the phone with an inept customer service person to try to get my account restored. I was able to set up a new account and login, but after I got off the phone with the customer service rep and tried to login again, of course it did not work. In the meantime my automatic payment for my car loan did not go through... read more

Meghan M. 

on Yelp

4 years ago

I absolutely loathe Metro. Last time I called with an account question, the first person I got to said their computers were down so they had to put me on hold again to reach someone else. The 2nd person I spoke with apparently could not do what I was asking because of a technical issue and put me on hold with a 3rd person. The 3rd person ends up being A DIFFERENT BANK. Someone please explain how someone at metro sent me to a different flippin bank. I live in MA and it was some credit union in florida that finally answered af... read more

Symone A. 

on Yelp

4 years ago

So disappointed with this bank. I've been a member for 10 years never had any issues & referred to everyone. As soon as this new online app came about I began having so many issues with my account, account accuracy, etc. to the point where I had uncontrollable overdraft fees, inaccurate reports. Prior to this for 10 year I had never had any issues or overdraft issues like this. I called several times asking to speak to account managers, received no call backs for months. Only person who called me back was COLLECTIONS. I've ... read more

Sharon W. 

on Yelp

4 years ago

I have been a member for over 15 years. They have considerably gone downhill these past two years and now with covid it's nearly impossible to get anyone on the phone. Do yourself a favor and use another bank. Horrible service 

J. S. 

on Yelp

4 years ago

Hands down the most frustrating, worst bank on earth. RUN. Don't think. RUN. The main reason I have not run yet is that I need to devote time to switch my accounts. They have REPEATEDLY bounced IRS and DOR checks that I deposited. You have to call them, input your details in the system, wait 15 min for a nonchalant employee to come on and say, give me your info again. He also comes up with his own rules and explanations. He says, perhaps, the IRS is not allowing mobile deposits. Thank you Genius, because you, star of the uni... read more

Ashley S. 

on Yelp

5 years ago

Inept. Do not do business with this bank. Customer representatives were unable to answer questions. Had to request a payoff 6 times before someone got back to me. A branch manager emailed me the payoff information but the attachment was blank. They routinely would take 2.5 weeks to clear my car payment checks.The only department that functions properly is... wait for it... collections. finally received a payoff amount after the nice collections woman requested it for me. I paid off the car, guessing at the amount. My guess w... read more

Susan B. 

on Yelp

5 years ago

I have been a member since 1982. Never a problem until January 2021 and it's not due to COVID but system change. They put you into eternal hold if you try to call, no one returns calls and any help that you may get does not get followed thru. I am just trying to pay my credit card and they have made it impossible to do so. I will be closing my accounts and getting a credit card from somewhere else. I would advise signing up with DCU if you are looking for a credit union to join. Customer Service is not their priority a... read more

Tobias K. 

on Yelp

5 years ago

Have a house mortgage with Metro, which was working fine until they transitioned between systems and there was a hickup in the auto-transfer from my external bank account. Two payments were missed until I was notified at which point I immediately payed the balance and restarted the auto-transfer. Got dinged with late fees and late payment in my credit report. I've been calling Metro about this six times now and each time they tell me that this will be resolved since it wasn't my fault and that somebody will reach out to me.... read more

_vanillie J. 

on Yelp

5 years ago

Worse customer service. I called last Friday to dispute a charge and I was told to come to the branch. Came in, taking a day off from work, for them to give me a phone number. The teller was on his cell phone mayority of the time that I was with him, before he called me he had me standing there while he was chatting about his lunch with another coworker, while there's a big line outside the bank waiting to be call.