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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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The pool was dirty, looked like a dog bath. Elecator lights didn’t work so it was very confusing. The hotel staff was very nice, but very slow. The hotel room- (1) the bed did not have a fitted sheet, (2) snack bar pringles were old- didn’t even crunch.... overall I probably would not stay there again and would not recommend it to a friend, over priced for the services and accommodations provided.
Business response:
We appreciate your feedback. Its nice to hear our staff was attentive. Our guest satisfaction is important to us, but it seems we missed the mark this time. Thank you for writing a review. Please consider us again, so we can make things right.
DO NOT BOOK THIS HOTEL THIS HOTEL IS NOT EVEN A 1 STAR HOTEL DO NOT STAY HERE! HOTEL IS NOT CLEAN AND ROOM IS NOT AS DESCRIBED ALL THE TIMES!
Business response:
We’re disappointed to learn that you did not have a better stay Valentino. We strive for guest satisfaction, but it seems we fell short this time around. Thank you for your feedback. Please consider us again, so we can turn things around.
Don’t stay here. Noisy, dirty, scary, horrible bathroom and kitchen. While we had lots of room, we really didn’t want to spend any time there. Considered checking out early. Really bad
Business response:
Hi Howard. We are sorry to learn about your experience with us. We work hard to offer our guests an enjoyable stay and am disappointed this was not the case. Please let us know, at any time during your stay, when anything is unsatisfactory and we will do our best to correct the issue. While I wish you had a better experience, your feedback helps us to gain insight and improve. Please consider us for a future stay where I know we can exceed your expectations.
I don’t recommend it at all They give a new customer my room cards and the new customer enter my room and steal my sunglasses I spent about two hours just to get my sunglasses back I get it finally but I didn’t recommend this hotel at all They didn’t have napkin !! The location is far from the life of south beach
Business response:
Hello Bader. Its unfortunate you did not have a better stay with us. It seems your traveling companion was in possession of your sunglasses. Our location is a block of the beach and excellent shopping, dining, historic and entertainment options are within walking distance. We appreciate your feedback and hope you will consider us again for a better experience.
BLACK MOLD Black mold on the shower and unclean room. Had to change our stay and find a new hotel
Business response:
Hello Tyler. I'm disappointed to hear that our accommodations were not as expected. Please let us know whenever anything is not to your satisfaction and we will take care of it immediately. We strive to meet and exceed our guest expectations and I'm sorry this was not the case. We appreciate your feedback. Please consider us again as I know we can make things right.
My room was infested with coach roaches I stayed at the Metropole hotel. And my room was infested with coach roaches the size of mice. The air condition didnt work and my room had no blinds. So I couldn't even sleep in.. I wouke up at 6:45 after not going to sleep until 2 because of all of the light coming in. Then, maintenance told me they didn't have anymore blinds which is why my room didnt have any. I tried to reach out to the manager Gregori Capella several times about getting a refund. And he avoided me repeatedly. Ha... read more
Metropole hotel horrors first room was filthy, smelled of mildew and mold. bed sheets were not changed from previous guests. only one clean towel and no room safe. cable t.v.service was not working at all first night. Hotel staff was totally incompetent. no hotel maintenance people work on weekends. second room was a little better but the bed mattress was old and lumpy. unable to sleep om mattress due to so many hard lumps. also stove did not work. once again no cable t.v. service and I noticed people cancelling their reserv... read more
Business response:
Thank you for sharing your experience with us. While I would have hoped you had a better experience, it is reviews like yours that we learn from and use to improve. We work hard to provide an exceptional guest experience, and it’s apparent this was not the case. We appreciate your feedback and hope you will reconsider and stay with us again as I know we can provide an exceptional future experience.
Hotel stay in miami Nothing compared to the picture depicted The shower did not work and we where not acomadated at all Would never go back
Business response:
We appreciate you taking time to leave a review. I'm disappointed to learn that your accommodations were not as expected. If at any time something isn't operating as it should, please let us know immediately, so we can rectify the issue. Our guests comfort is a priority as we know the need to feel relaxed while on vacation or a short trip. Please consider us for a future stay where I know we can make it a much better one.
I night stay Wasn’t as clean as a hotel should be.
Business response:
Hello Cullen! I'm disappointed to learn that your room was unsatisfactory and not up to our usual standards. I will speak with housekeeping about this promptly. Please come again and allow us to make it a more comfortable stay.
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,202 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.