Metropole Suites South Beach

Hemali 

on Expedia

7 years ago

Do not stay here. I do not write reviews ever, but this hotel was highly unprofessional. I was charged a smoking fee on accident for a neighbor who was smoking and was never notified of it until I checked my statements. Suprisingly the manager had apologized to us that evening for the smell of smoke. I have spent the last week trying to get a hold of the manager since he is the only that can refund me and each time I call he is unavailable or gone for the day. He has also not responded to my emails. For the same price you ca... read more

Juan Pedro 

on Expedia

7 years ago

No service at all, from the hotel. And I'm not satisfied with The service of hoteles.com 

Anonymous 

on Expedia

7 years ago

Terrible, Just Terrible This stay was terrible, the bedroom floor was damaged/hole in floor, bathroom too smile, the view is very un-attractive looking at the adjoining roof with unserviceable HVAC units, low water pressure in bathroom. 

Anonymous 

on Expedia

7 years ago

Not worth it!!! My room was not very clean. The toilet was not working, the paint from the bathroom ceiling was peeling off and the ac was too noisy. The staff was friendly but it didn't make up for the poor condition of the room. Sorry but I do not recommend this hotel. 

Randy 

on Expedia

7 years ago

Friendly staff but poor accommodations Nice location and friendly staff but the tv didn't work for 2 days and they couldn't fix it. Switched me to another room and that room the phone didn't work nor the lights in the bedroom. No reimbursement for my troubles only a late checkout, SMDH. 

KIMBERLY 

on Expedia

7 years ago

Update and cleaniness It’s a little tidy challenged when it comes to spots and mold and mildew. Customer service is good. 

Cordelia 

on Expedia

7 years ago

close to the beach but outdated with cockroaches;( Rooms close to the beach but outdated with very big cockroaches ;( I stayed in two days, and I got bigger cockroaches than my thumbs every day. Old elevators, dirty refrigerators, and doors that are not found at first sight. However, there was a very kind employee and a good location, so it offset everything. 해변에서 가까우나 오래되고 바퀴벌레 나오는 객실 ;( 2일 묵었는데 매일 엄지보다 큰 것이 나옴 오래된 엘리베이터와 청결하지 못한 냉장고, 처음엔 못찾는 입구가 있다. 하지만 너무 너무 친절한 직원이 있고, 위치가 좋아 모든 것을 상쇄시켜주었다. 

Kayla 

on Expedia

8 years ago

DONT STAY HERE! ROACH INFESTED! This place is horrible and has roaches!! We were checked in the hotel for 5 hours and saw 2 roaches crawling in our room! There was only 1 person working at the hotel and she only offered us to move into a different room! it was as if she already knew the hotel had this issue! she never came up to inspect the room! As we were dealing with our issue the entire 3rd floor of the hotel was evacuated because the 3rd floor water was out. Not wanting to stay in this roach infested place we were check... read more

Anonymous 

on Expedia

8 years ago

Terrible hotel Mold in bathroom. Slow staff. A.C. broke. Elevator crooked and too small. Floor not level.