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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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Bad Hotel. Poor service. Arrogance in staff. Very poor service. Bad hotel. Should avoid. Very badly designed rooms. Very inconvinent.
Business response:
We’re disappointed to learn that you did not have a better stay. We strive for guest satisfaction, but it seems we fell short this time around. Thank you for your feedback. Please consider us again, so we can exceed your expectations.
close to ocean drive all good except we were expecting a pool you could swim in. not so. size of a hottub and freezing. kitchen did not have paper towels or dish towels.otherwise ok
Business response:
Hi Lynn. Thank you for a wonderful review! We have a plunge pool, but not a swimming pool.Our apologies if this were not clear. We will address the issue with the missing items from the kitchen. We appreciate your feedback and look forward to the opportunity to host you again soon.
Business response:
We’re disappointed to learn that you did not have a better stay. We strive for guest satisfaction, but it seems we fell short this time around. Thank you for your feedback and please consider us again for a future stay.
Check in took almost 2hrs of waiting not the girl at the front desks fault
Business response:
Thank you for your review. We are disappointed to know that the extended check-in made the difference in your stay. We try to make this a seamless process and it is usually so, but there are times when we have electronic issues and there may be delays. We hope you will consider us again where we can make things right.
2 room suite for 5 people had only 1 bathroom . Bathroom had no place to keep / hang any clothes
Business response:
Thank you for your review. Our apologies for any inconvenience with the bathroom. There are two hooks on the bathroom wall to hang towels or clothes, if you so choose. We appreciate your feedback and hope you will consider us again for a future stay.
Business response:
We’re disappointed to learn that you did not have a better stay. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again where we can make it a 5-Star stay.
They gave away my room and would not allow a late check in
Business response:
Hello Dina. If you were confirmed, you would have a reserved room. If you were arriving late, you would've needed to let us know, so we could make notes to the reservation. We are disappointed to learn of your experience and welcome the opportunity to host you in the future.
Small room and Inadequate Parking Parking was horrible. Floor was filthy.
Business response:
We are disappointed you did not enjoy your stay with us. Please consider us again for a future stay where we can exceed your expectations.
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,194 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.