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Midwest Express Clinic

4.4
  • Family Practice
  • Chicago, IL

About this business

HealthcareFamily Practice

Location details

2868 N Broadway St, Chicago, IL, 60657, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 6:00 p.m.
4.41,417 reviews
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sam g.'s profile image
sam g. 
rating
5 years ago

After anxiously awaiting my COVID results for 4 days & voicing my worry to the tech about seeing my family, she went above and beyond keeping a close eye on the labs and even giving me a personal phone call to ensure I got my results the minute they came through so I could go see my family. What an amazing person & facility! Thank you Esmay!! 

Business response:

Sam, we are thrilled to hear you had a comfortable experience with our team members. Thank you for choosing Midwest Express Clinic! 

Lauren M.'s profile image
Lauren M. 
rating
5 years ago

COVID testing at the Broadway location could not have been easier. Professional and friendly staff. Results provided to me in 3 days via a virtual consultation with a physician. I would highly recommend this location for anyone needing a test. 

Business response:

We appreciate the excellent recommendation, Lauren! We are always here for you at Midwest Express Clinic! 

J. P.'s profile image
J. P. 
rating
5 years ago

Went for a Covid test at this location. Fantastic experience: -Easy scheduling - and they worked with my insurance -Efficient -Professional -Results back in 40 hrs -The woman who greeted me and got me settled was pleasant and kind -The clinician who did the test (Rachel) was friendly, efficient and professional -The follow-up call with results (yay negative!) with Dr. Cecchetto was straightforward and professional. 

Business response:

Thank you for the review, J.P.! We appreciate you sharing your feedback and experience with Midwest Express Clinic. Stay well! 

Sam L.'s profile image
Sam L. 
rating
5 years ago

I had a wonderful experience here today. I needed a Tdap vaccine and I was in and out in 15 minutes. As advised, I reserved a time online and did all the paperwork online before I arrived. The facility was exceptionally clean. The team was pleasant, answered all my questions, and the vaccine was virtually painless and was so quick. The nurse did a great job of distracting me (as I am not a fan of needles). I would definitely recommend visiting this clinic to anyone! 

Business response:

Thank you for taking the time to leave your feedback and a fantastic review, Sam! We are happy to hear that you had a great experience with our team members. We are here for you anytime you need us! 

Sheila M.'s profile image
Sheila M. 
rating
5 years ago

Excellent care and friendly service each time I've been there. I've never had a long wait. It's sparkling clean and they are always spraying the clinic down and disinfecting it. The PA and nurse practitioner were great and very attentive. I have nothing but good things to say about this place. It's so nice having them in the neighborhood. 

Business response:

Sheila, we are pleased to hear that you had an excellent experience at our clinic. Thank you for choosing Midwest Express! 

Christopher R.'s profile image
Christopher R. 
rating
5 years ago

I had a pleasant experience here. The entire staff was very friendly, from the receptionist/x-ray tech, the very caring nurse, and the open and transparent MD all did a great job during my visit. I very much appreciated the candor the doc displayed about his thoughts. All in all this is a place I'd go back to. 

Business response:

Christopher, thank you for the great review! We are thrilled to hear that you had a comfortable experience with our team members. We are always here for you! 

Nicki R.'s profile image
Nicki R. 
rating
7 months ago

I wish medical professionals would start thinking outside of the box more and not base their care off textbook lessons. I came in with difficulty breathing/wheezing, body aches, chills, fever. I explained I've had pneumonia before as well as other respiratory issues. I was sent home with cough syrup and an inhaler. I came back the next day as my fever and breathing worsened now accompanied by severe stabbing chest pain. Was told my lung sounds weren't concerning for pneumonia and if it was still bad in two days, they could s... read more

Business response:

Hi Nicki, we’re sorry your visit didn’t meet your expectations. We want every patient to have a positive experience, and we’d like to understand what happened. When you have a moment, please call our patient advocate at (312) 212-8124 or share your feedback here: https://midwestexpressclinic.com/patient-feedback-form/ . We’re here to listen and help you. 

Tammy S.'s profile image
Tammy S. 
rating
10 months ago

This location commits insurance billing fraud, which is a criminal offense. I private paid up front for a $10 B12 shot. I explicitly told the front desk no need for my insurance to be sent a claim for a $10 injection. They did not listen. And bc I had my insurance card on file for years before, they submitted a claim for $260 to my insurance. I contacted Midwest Express billing dept who had no idea why this was wrong and told me they could put it on a payment plan for me. I asked to speak to a supervisor. Stayed on hold for ... read more

Business response:

Dear Tammy, we’re sorry to hear about the billing issues you’re experiencing. We know how frustrating this can be and want to help fix it as soon as possible. Please call (312) 212-8124, and our team will work with you to sort things out and answer any questions you have. 

Dalia M.'s profile image
Dalia M. 
rating
a year ago

Shady billing they insist on taking a credit card on file and then claim there were issues with your insurance that only happened there and then they charge your credit card for the full amount that was submitted to insurance. I hope this place gets in trouble for this. 

Business response:

Dear Dalia, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/ 

Frequently asked questions about Midwest Express Clinic

How is Midwest Express Clinic rated?

Midwest Express Clinic has a 4.4 star rating with 1,417 reviews. 

When is Midwest Express Clinic open?

Midwest Express Clinic is open now. It will close at 8:00 p.m.