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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
2868 N Broadway St, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Can't recommend this clinic unfortunately. I visited 2-3 times with no issues with billing and lab tests in the past, however, this January I visited and received a bill from Quest directly for lab tests I declined and did not authorize. I have been calling Midwest Express for over a month now, and I'm getting the runaround from several managers. I previously spoke to Maria for about 2-3 weeks, who connected me with a Quest rep, and did not get an update from either of them while Maria moved locations. I called last week an... read more
Business response:
Dear Dana, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Made an appointment online and input my insurance info. Showed up for my appointment and was told they don't cover Blue Cross HMOs and I'd have to pay out of pocket - minimum cost $120. Why TF they couldn't notify me of that before I dragged my sick self over there is beyond me. Cannot recommend and am never going back.
Business response:
Thank you Billy, We are glad you had a good experience at Midwest Express Clinic.
I was a patient at Midwest express urgent care this past week. I am an older female and also physician. My condition is some thing that is different in older women and can be quite dangerous in that it initially is a subtle discomfort that is the sign of an infection that can be messed. My initial visit I found the clinic clean and the staff friendly and helpful. Unfortunately, the outcome of the treatment of my condition relied on a urine culture. The culture was discontinued by the lab and my symptoms continued which inclu... read more
Business response:
Dear Ellen, we are extremely sorry to hear we did not meet your expectations. This is not the experience we want our patients to have. If you'd like to escalate your feedback and hear from someone on our team, please fill out the patient feedback form on our website. Thank you. https://midwestexpressclinic.com/patient-feedback-form/
DO NOT GO FOR A FOLLOW UP IF YOU FEEL BETTER. The doctor will make it sound necessary but it is optional and you aren't charged for a no-show. If you go, you will be charged the same price AGAIN as your first visit. Their billing department is a total waste of time. Took me 3 months and 6+ phone calls until someone was finally able to submit a complaint. I am now getting notifications that my credit score will be impacted from not paying the disputed balance because their internal complaint department didn't do their job the... read more
Business response:
Rachel, we are extremely sorry to hear about your disappointment. At your earliest convenience, please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
This place is a racket. Went in for an ear cleaning in May 2022. The entire process took maybe 15 minutes and a hydrogen peroxide/water solution was used to remove excess wax. The process itself was by far and away the most painful one I've ever experienced. I can't imagine the doctor who assisted me hasn't done this a thousand times before but it definitely felt like they watched a 2 min How-To YouTube video before rolling into my exam room. I get my ears cleaned once or twice a year at a charge of $0-$40 everywhere else ... read more
Business response:
Dear Jacob, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
never received my bill. called them gave my address -nothing. got a credit card charge of $150 after 1,5 month since my visit. I have my pre-tax card for this issues-but no one asked or send me a bill. patient advocate line -left 7 messages through a reception-nothing. now go prove you have a good customer service. location-Lakeview Chicago. better go to a different express clinic in Lincoln park or Lakeview
Business response:
Dear Daria, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I would give less than one star if I could. Please be ware of this place. My daughter, who is 17, was seen at Midwest Express Clinic (2868 N. Broadway) on 03/04/2022 for Covid testing. I had authorized only a Covid test, and the clinic called when my underage daughter was being seen and I mentioned that she is only to get a test and nothing else. When she came home, she told us that she filled out a form, a "nurse" examined her, administered a Covid test, and she left the clinic. She states that the entire experience las... read more
Business response:
Dear Layla, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
They ILLEGALLY sent my information to the debt collectors when I had paid IN FULL one year ago at the visit. On June 24th, 2022, I received an email from MCA Collection Company trying to collect a debt that I paid in full at the time of my visit a year ago. Midwest Express Clinic sent my private information to the collectors and affected my credit score when there was NO pending balance. After calling MCA, they quickly apologized for the mistake and sent me the following email (see photos). However, they did not give me a ti... read more
Business response:
Dear Famy, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
While in-between jobs I went here to get my prescription renewed for high blood pressure--a prescription I've had for years. This required a physical (I'm required to have one once a year for the scrip) which they did but the OOP cost for a physical here is something like $170. When it came time to refill the scrip this week they denied the pharmacy and when I called they told me I have to come back in--every MONTH--to have a physical in order to get the refill. So, to get my $8 prescription monthly I would have to pay them... read more
Business response:
Dear Tony, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.4 star rating with 1,417 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.