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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
2868 N Broadway St, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Lakeview community - thats a scam spot - the office visit is only $120 (what they say you at the reception) apparently only if you pay without insurance, I had a visit on 5/30/22 for a minor acne (1spot) on my back that was bothering me wanted for a doctor to see it before my beach vacation- the doctor said nothing has to be done, not even touched me - "you are good" and i left! they billed 249$ to my insurance - leaving me to pay $181 after deductions. I called and asked why did they bill twice to the insurance - no expla... read more
Business response:
Dear Daria, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Do not go here for COVID tests. They are doing full "office visits" for a simple COVID test, and then billing insurance for those (most likely in order to receive more insurance money). Total charges for a COVID test were $389....just go to Innovative Express if you need a test, as they are not doing these "office visits" when all you need is a COVID test. While the service was fine and the wait time wasn't too bad, a $400 bill was definitely not what I thought I was getting into (and yes, I know insurance covers the COVID t... read more
Business response:
Alex, we are extremely sorry to hear about your disappointment. At your earliest convenience, please reach out to us at 866-495-4006 so we can hear more details on how we can improve. Thank you and we look forward to hearing from you.
I'll just say I miss the front office staff at MedSprings(Wicker Park) as they were more transparent and professional. The physicians were ok. I visited this location twice within the past two weeks and to echo what others have experienced, I feel like the current staff are complacent and care far more about billing insurance and collecting co-pays. I guess it's business at the end of the day although transparency and empathy can go a long way sometimes. Lastly, there's nothing 'express' about waiting 40 plus minutes for a ... read more
Business response:
Ericka, we are so sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Complacent staff, that charging ones insurance and collects co-pay. Will be contacting the BBB for a complete investigation.
Business response:
Moose, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
I had pcr covid tests 3 times here so far for my international trips. First 2 times worked out till 2 months ago, but the last week was total time waste. Before testing, front staff said it will take within 48 hours to get the result, so I waited for 45min and tested after walked in and the NP tested(and the testing was awfully painful. No other places nor previous cases here were not sticking in as deep like she did. I asked if the manual has been changed recently, her answer was no) and told me it will take upto 3 days to... read more
Business response:
Dear S J, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
If I could give it a zero I would. I went here for a COVID test and waited 45 minutes after my scheduled time. I then tested positive and had a follow up telehealth appointment. I never received a bill or was contacted via email or phone about payment, until months later when I heard from a collections agency. If you choose to go here expect egregious service and a lack of transparency.
Business response:
Dear Gabrielle, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Ridiculously long wait for a simple covid test. It's 50 mins after my appointment, and nothing has happened. Why would they have you make an appointment if it means nothing?
Business response:
Dear Richard, we are sorry to hear that we did not meet your expectations. We do not take appointments but recommend using our online check-in tool to schedule your visit and reduce overall wait times by 50%. Please give us a call at 866-495-4006 at your earliest convenience if you have any additional feedback. We look forward to hearing from you.
TLDR: Ladies, avoid!!!!! Sexist establishment!!!!! My boyfriend and I were both exposed to the flu three days ago. We went in together but they saw us separately . We had the *same* nurse, the *same* nurse practitioner (Daisy Sajuan), the *same* symptoms. They gave us both flu tests and they both came back negative (apparently it takes five days after exposure for them to be positive). Sajuan sent me home with nothing, she said I'm fine, to just take some Advil and eat some food. She sent my boyfriend out with prescriptions... read more
Business response:
Dear Sofia, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I Went here in June for a visit (it is now November). They proceeded to send a bill over mail and I never got it. Was never given an email notification/phone call. I was then sent to collections as a result. Very hard to get in touch with also. I would recommend not going here unless you want to pay hundreds out of pocket. That or don't get sick. Big Thumbs down!
Business response:
Max, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.4 star rating with 1,417 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.