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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
3301 N. Ashland Ave, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
My wife and I have used Medspring a few times in the past year for various needs. Here are the pros and cons from various visits over the past year. Pros: - Doctor Megan Linley. She's not the absolute best doctor I've seen, but she's the best one here. Knowledgeable and overall nice. She will thoroughly answer any question. - Examination rooms. The rooms are actually pretty nice. A TV you can control and very comfy couches to sit on so you don't only have to sit on the examination bench. The lobby with refreshments is also ... read more
Business response:
Hi Alex, We are sorry that you had some unsatisfying experiences with us. We take our patient's feedback seriously and use this as a learning opportunity. We would like to reach out to learn more about what happened at your wife's visit and apologize for any unhappiness the visit may have caused for your family. If you would message us the best contact information to reach you at, we will be in touch.
Had cold-like symptoms for several days, found this place online and thought I'd go there to get it checked out. Unfortunately I was turned away because they couldn't "verify that my insurance was a PPO," even though the documentation I showed them clearly stated that it was a PPO. Luckily I just had cold-like symptoms and was able to head to CVS up the street to pick up some medicine, but what if I was someone who was seriously ill and needed to be checked out? Isn't that why they call these places "urgent care facilities?"... read more
Business response:
Hi Sammy. We are sorry that you were disappointed with your MedSpring experience. We take feedback like this seriously and would like to chat further to learn more about your experience. If you would private message us your contact information our area director will be reaching out.
Just got a check for the overpayment because they couldn't check to see if they cover Blue Cross Blue Shield and it over charged I called on it and they insisted it was right. finally after talking to the third person they realized it was wrong watch your bills they're sneaky. Super shady. First how do you not know if you cover Blue Cross shield. Second try to underpay my $25
Business response:
Hello, Since there are so many different insurance plans (within each insurance company) we usually contact the insurance company to verify insurance and type of plan. If we are unable to reach the insurance company at your visit we will bill or reimburse patients at a later date. We apologize that there was some miscommunication in regards to the visit charge and what the insurance would cover. We would be happy look into the issue further if you had any other questions or feedback you would like to discuss. Feel free to pr... read more
Walked in around 6:30pm, the place was empty and no one was at the front desk, stood there until someone came out of the back and asked, "what's wrong with you?" I explained my "issue" and was asked to hold on while the worker went to ask the Dr. about my symptoms. With little to no information of my problem I was told to go to ER and that the Dr. there could not help me. Floored at the response I asked to see the Dr. still, as I did not believe I needed the medical attention of ER staff. Wouldn't recomend.
Would not recommend this office. Very unprofessional staff. After seeing Dr. Dennis T Um for ear pain I ended up in the ER with a severe ear infection from him poking/removing wax from my ear. Also when I was done with my visit the receptionist said I owed $100 for my visit. I thought was strange because I had submitted my insurance to her and have never been asked to pay anything but a small co-pay at any doctors office even when using their practice in the past. When I received my bill in the mail I didn't owe $100 I owed ... read more
Business response:
Hello Denise, Thank you for your feedback, as we take it extremely seriously. We apologize you were not completely satisfied and we'd like the opportunity to speak with you regarding your experience - could you please private message us your full name and best contact information so we can get in touch?
I stopped in tonight at 8:50. Yes, I know it's close to closing time. I needed an X Ray and the receptionist said "it would take 30 minutes to turn back on our x Ray machine, so we can't do anything for you". If you close at 9:00- why is the machine off? Won't be back or recommending.
Business response:
Hello Tiffany, Thank you for your feedback, and we apologize you were not able to be seen. We'd like to look into your experience further. Could you please let us know your full name and best contact information so we can reach out? Thank you!
I came to this Medspring location about a month ago for a scratched eye. For some reason I end up scratching my eye about once a year so this is nothing new to me unfortunately. (I have an appointment with an ophthalmologist next week to hopefully figure it out!) I used to have 2 prescription eye drops: 1 was an antibiotic and 1 was for pain/irritation to numb the eye. I had lost the antibiotic drops but still had the drops for irritation but they were 2 years expired and weren't helping. If you've ever had a scratched eye, ... read more
Business response:
We are sorry that you were not satisfied by the level of care provided by one of our staff members. We take patient quality of care concerns very seriously, and your comment has been forwarded to our Chief Medical Officer and Director of Operations.
Very little wait time. First woman that came in to take my vitals was very nice and friendly. She asked me about all my symptoms. The doctor, however, was rude from the minute she walked in saying "what can I do for you". Well I just told the lady all my symptoms... Figured you would at least look at that. She asked if I had fevers and I told her I was getting hot often and she asked what temperature and then scoffed at me when I told her I didn't have a thermometer. . Asked about immunizations and I said I didn't get the fl... read more
Business response:
Hello Lauren, Thank you for your feedback, and we are so sorry you were not completely satisfied with your visit to MedSpring. We pride ourselves in excellent service and extremely friendly staff, and we regret this was not the standard during your visit. We survey every patient at the end of each visit, and the vast majority find our staff helpful and friendly and it sounds like your other visits have proven that. Please private message us if you'd like to share more about your experience. Thanks!
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,667 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.