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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
3301 N. Ashland Ave, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I went there to see a doctor for sore throat. The appointment took less than 10 minutes. They charged me $ 389.09, after insurance plan discount I paid 92.00 the final amount. Few months later I received another bill of $75.00 from Lab. When I called to the billing department they couldn't get any reasonable explanation about the additional bill until I talked to supervisor. The final cost of my 10 minutes' appointment was $464.00 so be cautious of the billing. I will not recommend Midwest Express Clinic due to quality of th... read more
why do they charge a covid test as an office visit when literally all i do is go in and get my nose swabbed??? i've been here 5 times for a covid test because they're in network and 3 out of 5 times i haven't gotten billed, so that was great! however, the other two times, i received a patient copay for an office visit when all they do is stick the swab in my nose. i think what has me most frustrated is the inconsistency because it's obvious that they're charging me incorrectly, but after extensive conversations with billing ... read more
Business response:
Dear Wendy, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Made an appointment to reduce my wait time. A women came in with her daughter and their appointment was 30 minutes after mine. They were seen immediately because the women was being rude to the receptionist and said she didn't want to wait. When I asked why she was seen first, the receptionist said it was an emergency..the "emergency" was that the girl had jammed her finger and needed an xray.. what a joke.
Business response:
Dear A W, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
I came in to the clinic for what should have been a very quick tb test check. The front desk women, "China", if that's really her name could not have been any more disrespectful. I tried helping her find my document that they had misplaced and as I looked she snatched it out of my hand and said "you already said you don't know what it looks like so that does nothing". After the doctor did my exam and handed her my paperwork she looked right at me and said nothing. SHE WITHHELD MY MEDICAL INFORMATION. I waited for half an hou... read more
Business response:
Dear Adriana, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Beware of their billing. I went there for covid test. I received a bill stating what I owe and what was covered by insurance. It seemed high but I paid. Turned out, I gave them the wrong insurance and instead of asking me for the right one when that didn't go through, the sent a bill that my non existent insurance covered a portion and I was responsible for the rest. I paid basically out of pocket for something that should have been covered because they lied. When I called the billing department, I asked what insurance did ... read more
Business response:
Dear Kate, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Horrible service and the most unfriendly place. Unfriendly receptionist and unfriendly doctor! My son came in with pain to his ribs, spent almost 2 hours, have to pay from my own pocket because they couldn't run my insurance although it was not the first time I went there. They had my file and everything but they have to be so unprofessional. Once I paid I asked for a detailed invoice in order to be able to claim it to my insurance and it took them another 30 mn to get this invoice printed!!!!! That will be definitively the ... read more
Business response:
Dear Bich, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Was told that a physical would cost $60 which was paid upfront, then a week and a half later received a bill for $100 on top of the 60 dollars from before (total $160.00). I think being transparent about the costs per service is more beneficial to a business than to resort to trickery. Just my opinion.
Save yourself the hassle and chose a different clinic. The receptionist is beyond incompetent. After waiting over an hour and having multiple patients (about 6 or 7) who arrived after me being called I went to the receptionist to see my status. At that point she accused me of never checking in or doing it with someone else when in fact it was her. Turns out she never put me into the queue to be seen but again insisted it was my error. It was not until I raised my voice and said I have no patience for this as it is your erro... read more
Business response:
Dear Emma, thank you for bringing this to our attention. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Midwest Express, always sneaks up with over charges and unwanted charges on you. Be careful.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,693 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.