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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
3301 N. Ashland Ave, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I start off this review by saying the nurse and doctor were very friendly. This would be a 5-Star review but for the following. A few weeks ago I was feeling sick and wanted to go to an urgent care. I called and asked if they took my insurance and was assured they do. So I made an appointment. When I checked in I gave my insurance card and nothing was said. After waiting about twenty minutes the receptionist came and told me that they didn't take my insurance and I'd have to pay in full. Because I was feeling so sick and alr... read more
Business response:
We are sorry to hear that we did not meet your expectations, Joseph. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you
AVOID AT ALL COSTS. 3 months later I'm still waiting for them to refund me the multiple charges they charged. This place is absolutely ridiculous.
Business response:
Hi Allie - Can you please send us a private message with your full name, and date of service so that we can have our billing department look into this and hopefully get this resolved soon for you? We look forward to hearing from you.
Just left here because they couldn't verify my insurance (BCBS PPO) and wanted to charge me a $100 co-pay (I don't have copays on my plan and my deductible has been met) and they wanted to put a $265 hold on my card "until the insurance pays." Incredibly ridiculous and a huge waste of time.
Business response:
Hi Ashley, We're sorry that we weren't able to give you an accurate picture of your urgent care benefits. We do our best to verify eligibility and benefits as quickly as possible, but occasionally we are not able to reach insurance companies to confirm co-pay, co-insurance or deductible amounts. Can you please private message us your contact details so our operations director can learn more about what happened when you came to see us?
This is NOT the place to go unless you've literally got no other option and your next option is the emergency room. I had a sinus infection so I came in for an appointment. This is something I've done in the past with other urgent care providers and my typically billed amount is ~$50 for this service. It's a quick appointment, low draw on their resources, so that to me seems like a reasonable amount. Plus, when making the appointment over the phone, I'd asked how much it would be while on the phone making my appointment ... read more
This place is a total scam. Brought my daughter in for a strep test. Doctor we saw was kind and professional, but billing desk was dishonest. Told me the visit would be $50, ended up charging $239. When I asked for a receipt so I could take up the extra charges with my insurer, they claimed the "system was down." Only after I complained loudly in front of other patients did they give me a receipt (seems the system wasn't down after all).
Business response:
We hear you and understand your frustration. We apologize that there was a miscommunication about the cost of your visit. We take feedback like this seriously and would like to have our area director reach out to you to learn more about your experience. Unfortunately, we are unable to find you in our system. Please direct message your best contact info so we may reach out.
This clinic is joke! I would have given this clinic zero stars but unfortunately, one star is the lowest permissible! I walk in and Mike at the front desk begins to check me in. Mike asked me 4 times how much my PPO insurance deductible was and each time I told him I don't recall the exact dollar amount. Even though I told Mike I don't remember, he kept repeatedly asking me the same question over and over. Mike then told me I have to pay a $250.00 deposit to be seen. I told Mike that was ridiculous since my co-pay (as ... read more
Did not take my BCBS, but that's my fault for not checking before I went. Since I was a self pay, though, it seemed like they could not wait to not provide me adequate service. Despite presenting with seemingly every classic symptom of mono, I was not tested for mono. Was tested for strep, which I have had numerous times, that came back negative. It seemed like after that, they were done testing me for things, since I was self pay. Was never even told that it was likely mono that I was presenting with, perhaps because the do... read more
Business response:
Hi Dan. We're sad to hear you had a negative experience at our West Lakeview center, and would like to better understand the details of your visit. Unfortunately, we are unable to find you in our system. If you would be willing to speak to us, please direct message your best contact information so that our area director may reach out.
The doctor was great. The visit was pleasant . However, when they ran my insurance info. They tried to tell me that my deductible was not met and I had to pay $153. I knew this was wrong. I had just had a major shoulder surgery. How could my deductible NOT be met? My insurance company had to actually call them to verify it. I wonder how many people got scammed without realizing it?
Business response:
We are happy to hear that you had a pleasant visit with our doctor and we apologize for the miscommunication regarding your insurance deductible. Our area director will be reaching out to learn more about what happened.
I came into MedSpring Urgent Care with my best friend who had been suffering from migraines for an entire night and the receptionist Luis was very rude from the beginning having an attitude. And when asked about my friends insurance coverage he just gave her the card and told her to call and come back when she knew if what she had was PPO or HMO. I'm no expert but I'm pretty sure he could've found out. There's was nobody else waiting to be seen so time wasn't an issue. Very unprofessional throughout the entire check in proce... read more
Business response:
Hi Maria, I am sorry that you had a poor experience when you visited with your friend. If you would message us your contact information we would like to reach out to learn more about your encounter.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,667 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.