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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
3301 N. Ashland Ave, Chicago, IL, 60657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Beware of predatory charges!!! My biggest regret is not checking the reviews before going to see how many other people have had billing and service issues here. I went in for a pre-employment physical and no one knew what that even entailed. I had to direct them what was required and they somehow talked me into getting a TB test for an additional charge. I paid that charge with my visit charge at the time of service, as their policy states, but received a final notice a month later that I owed for the TB test that I had alre... read more
Business response:
We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
I had a CoVid test on a Friday and never received results, even after calling and emailing them
I had chills on a Sunday in July. My family freaked out and urged me to get a Covid test. Aetna assured me anything Covid related would be covered 100%. The people at the clinic had us wait in the car (my wife was tested, too) and came out and did the swab. They were fine. I asked how long it would take and was told 7-10 days! That's basically useless. So I wound up calling my doctor, was able to get in the next morning, got tested and was told my results almost immediately. I was negative. Now for the maddening part. I rece... read more
Business response:
Ron, we're so sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can hear more details about your specific situation. Thank you.
We brought our daughter to the Ashland location for an injured ankle because the family doctor had no near-term appointments. The initial visit was positive (hence two stars), but the several subsequent visits were much less so. Each person we spoke with seemed to have no idea what was going on, as if the information wasn't being recorded or shared. For one visit, we were asked to come in to get blood taken. We were told to set up a follow-up appointment three days later. Given the pandemic, I asked if we could have the foll... read more
Business response:
John, we are so sorry to hear about your families undesirable experience at our clinic. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can improve upon your visit. We look forward to hearing from you.
Short story: avoid unless you're cool with a not great experience and surprise bills. Long story: it all started out alright when I booked an appointment online for an antibody test. I later had to change the appointment time online, which it said was confirmed. First problem: I show up and they don't have the change. Second problem: while getting a blood draw, get unsuccessfully poked by a needle so many times they had to get someone else in. Bruises from that last a week. Those two things are maybe excusable given COVID-1... read more
Business response:
Zachary, we are sorry to hear about this situation you have experienced with our clinic. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
If customer service, long wait times, and billing issues are something you're not interested in dealing with than run the other way fast. After confirming this facility does Covid testing with a 4-6 day turn around time and venturing over there, boy did I make a mistake. I was given original instructions to call when I parked and they would come out. I called 5 times when I parked (15 minutes after initial call and only 1 other car in lot) and either got hung up on or put on hold and then hung up on. The final time I call... read more
Business response:
Alison, we are truly sorry for this frustrating experience you had at our clinic and for the delay in receiving your test results. We would like to improve upon your visit as this is definitely not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can discuss further. Thank you!
How can this clinic even offer Covd tests? The result time is outrageous. I am a week out with no results and now being told could take up to 14 days. What's the point of even doing it? Seriously the results are pointless after 2 weeks. And they are charging $200 per test. I'm telling them I will not allow my insurance to be charged. I have a friend who went somewhere else and did a test this past Monday and had results Thursday. I went last Friday and still waiting. This is not quality healthcare. It is a waste ... read more
Business response:
We are truly sorry for the delay in results and we share your frustration. Our lab partner is backed up and we are actively working with them to make sure that we receive your results. Unfortunately, we do not control the results from our lab partner and some results are taking longer to get back than others. We apologize for any inconvenience this may have caused. We appreciate your patience.
I went in for a visit on June 24th, they didn't know what was wrong with me and sent me home with pain meds for my stomach and anti nausea meds, didn't work, wanted me to come back with sample of stool, then prescribed me antibiotics, didn't work. Where is the results of the tests??? I call and call and call, they keep saying doctor is with a patient and will call me back but NEVER DO, I have something wrong with me and they are not helping me at all whatsoever. I called again yesterday, its July 18th?? I went in on June 24t... read more
Business response:
Suzanne, we are sorry to hear about this situation you experience at our clinic. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. Thank you!
Still didn't hear anything back from them!! Seriously unbelievable!! June 27 till July 12 !!! 16 days now still counting ! Wonder how long going to take for they call or text him back with the result!
Business response:
Hi Cherry, we are truly sorry for the delay in results and we share your frustration. Our lab partner is backed up and we are actively working with them to make sure that we receive your results. We are experiencing delays due to an increase in testing. Please give us a call at 630.581.7432 to follow up on your test results. Thank you for your patience!
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,704 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.