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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
This clinic is an absolute scam and I encourage everyone to avoid it. I scheduled a COVID test and upon arrival asked if I will owe any money for this visit and was told no. I later received a bill in the mail for $170 dollars. When I called the billing department, they sent me to patient advocate. Patient advocate then sent me to billing. Nobody could help so I was forced to pay the bill to avoid being considered bad debt. ABSOLUTE SCAM
Business response:
Hi David, we are so sorry for any inconvenience this may have caused. Please send us a message at marketing@midwestexpressclinic.com with your contact number and someone will reach out to you directly. Thank you.
I would give negative stars if I could. Midwest Express has orrible billing and billing practices. They cannot even do simple things like make a phone call to confirm insurance and coverage. It was a horrible experience. I am covered for my lab test and they won't recognize because they are too lazy to do the work to get the claim money. DO NOT GO TO Midwest Express Clinic. Poor customer service and poor billing dept ! Do not waste your time!
Business response:
Dear Lynn, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
very disorganized and communication with their patients is virtually zero. just save yourself the headache and go somewhere else there's a lot of health clinics that actually function.
Business response:
Dear Cate, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630-216-9421 at your earliest convenience. We look forward to hearing from you.
I just filed a complaint with the Better Business Bureau. I will also be calling my insurance company AGAIN about being charged for a full office visit to get Covid results over the phone. The first time I called, I was given the cell phone number of some person named Melinda, who was driving at the time, and she asked me to text her the patient name and account number and remind her to remove the $25 copay for results. She didn't. I received another bill yesterday with both charges still remaining, covid test and phone res... read more
Business response:
Dear Susan, We are extremely sorry to hear about this and apologize that our patient advocate did not get ahold of you. Please give Ann Marie a call at 616-229-0995 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
DO NOT GO HERE! These people are dishonest and highly unethical in their billing practices. They're charging me $217 for a drive-thru covid test!! They scheduled me for a tele-visit I did not ask for. I canceled it and I said to just email me the results. They did email the results but a doctor called me anyway. I told the doctor immediately that I canceled this tele-visit, so we didn't talk for more than a few seconds - BUT THEY STILL BILLED ME FOR A DOCTORS VISIT!! Then I called the billing dept and explained that I nev... read more
On the phone with my insurance company now. My daughter had a covid test done January 14. She called January 15 to find out the results. We received a bill yesterday for $50, copay for each day. She never saw a doctor on the 14th, and they are charging her for a "tele-health" call on the 15th for her phone call to them to find out the results. They are gouging and taking advantage during a pandemic. Covid tests are supposed to be free in Illinois.
Business response:
Sean, we are very sorry to hear about this. Please reach out to our billing department for further assistance at 708-377-6475. We apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. Thank you and we appreciate your patience!
Don't go here. They lie to your face and set up their testing to take advantage of their patients during a pandemic. It is despicable. They made me agree to a phone call in order to get my covid results because they're apparently the only place in the country that can't just give you your results online. I specifically asked if they charge for giving the results this way, because if so I am not going to accept, and they said no multiple times. Low and behold, they charged me $40 after insurance for a 20 second phone call th... read more
Business response:
Stephanie, we are sorry to hear about this undesirable experience and for any inconvenience this may have caused. Please reach out to our patient advocate line at 630.581.7432 at your earliest convenience so we can hear more details about your specific situation. We look forward to hearing from you.
I will NEVER go back to this place...ever. Went in to get a COVID test at their Chicago Lakeview location on a Friday. Needed my results in 10 days so I could travel and see my mother. First, they tried to "upsell" me on a tele-medicine appointment and I laughed out loud. The Med-Tech knew she was being shameless. Told them there was a global pandemic and now is not the time to try to squeeze money from people... Called them Monday for results...nothing, then called Tuesday....nothing...Everyone else in my family went to a d... read more
Business response:
We're very sorry to hear that we did not meet your expectations, I M. We'd like to hear more details so we can work to improve upon your experience. Please contact our patient advocate at your earliest convenience, 630.581.7432. Thank you and we look forward to hearing from you!
I would give 0 stars if possible. All the 1 star-Covid related reviews below are the same experience I have had. The long wait times on the phone, they messed up the fax to CVS and I had to wait 8+ hours with multiple phone calls to get the prescription filled. They took a strep test and Covid test. They billed the strep test wrong and so now my insurance won't pay ($269) then they charged me $65 for the PHONE CALL to give the test results. I called the number for the billing office to make my complaint and waited for 4... read more
Business response:
Emily, we are sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can have a chance to improve upon your experience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,829 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.