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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
On the phone with my insurance company now. My daughter had a covid test done January 14. She called January 15 to find out the results. We received a bill yesterday for $50, copay for each day. She never saw a doctor on the 14th, and they are charging her for a "tele-health" call on the 15th for her phone call to them to find out the results. They are gouging and taking advantage during a pandemic. Covid tests are supposed to be free in Illinois.
Business response:
Sean, we are very sorry to hear about this. Please reach out to our billing department for further assistance at 708-377-6475. We apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. Thank you and we appreciate your patience!
Don't go here. They lie to your face and set up their testing to take advantage of their patients during a pandemic. It is despicable. They made me agree to a phone call in order to get my covid results because they're apparently the only place in the country that can't just give you your results online. I specifically asked if they charge for giving the results this way, because if so I am not going to accept, and they said no multiple times. Low and behold, they charged me $40 after insurance for a 20 second phone call th... read more
Business response:
Stephanie, we are sorry to hear about this undesirable experience and for any inconvenience this may have caused. Please reach out to our patient advocate line at 630.581.7432 at your earliest convenience so we can hear more details about your specific situation. We look forward to hearing from you.
I will NEVER go back to this place...ever. Went in to get a COVID test at their Chicago Lakeview location on a Friday. Needed my results in 10 days so I could travel and see my mother. First, they tried to "upsell" me on a tele-medicine appointment and I laughed out loud. The Med-Tech knew she was being shameless. Told them there was a global pandemic and now is not the time to try to squeeze money from people... Called them Monday for results...nothing, then called Tuesday....nothing...Everyone else in my family went to a d... read more
Business response:
We're very sorry to hear that we did not meet your expectations, I M. We'd like to hear more details so we can work to improve upon your experience. Please contact our patient advocate at your earliest convenience, 630.581.7432. Thank you and we look forward to hearing from you!
I would give 0 stars if possible. All the 1 star-Covid related reviews below are the same experience I have had. The long wait times on the phone, they messed up the fax to CVS and I had to wait 8+ hours with multiple phone calls to get the prescription filled. They took a strep test and Covid test. They billed the strep test wrong and so now my insurance won't pay ($269) then they charged me $65 for the PHONE CALL to give the test results. I called the number for the billing office to make my complaint and waited for 4... read more
Business response:
Emily, we are sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can have a chance to improve upon your experience. We look forward to hearing from you.
Took my 2 children here for covid test. Testing went fine, nurses were great. Then I get the first bill for daughter was $52(charge for results). Since when is a result a fee?! Good luck getting a hold of anyone in the billing department after numerous hold wait times of 6 plus hours, I thought I resolved it with billing, NOPE. Get a second statement with a new amount of $165, WHAT? Son's charge is the same $52! How can they get away with this?! Please tell me how you are allowed to bill an office visit charge for a test ... read more
Business response:
Paulette, we are sorry to hear about this. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
Went to the Midwest express clinic at Willowbrook to get a covid-19 test. I received one bill for the actual test and another bill to receive results from the FNP over the phone. This place is a scam. Be careful. Will not go back.
Business response:
Sean, we are sorry to hear about this. At a time that works best for you, please give us a call at 630.581.7432 so we can hear more details about your specific situation. Thank you!
DO NOT GO FOR COVID TESTING. At first they seem nice and friendly. Until they make you wait 20 minutes past your appointment time. So I came in on Friday 7/17/20 and they told me I would get my results back in 5-10 days..mind you the first time I came they told me 4-5 and I got them in 4. Now it's 7/26/20 and i know it has not been a full 10 days but it's day 9. I called them to see what was going on for them just to tell me it would take up to 14 days for the results.
Business response:
Francisco, we are extremely sorry for the delay in receiving your results. Our lab partner, Quest, is experiencing delays due to an increase in testing and we are actively working with them to make sure that we receive your results. We appreciate your patience and apologize for any inconvenience this may have caused.
Took a Covid test more than 2 weeks ago and still no results. What is the purpose for the test. Absolute horrible experience
Business response:
Luka, we would like to apologize for this situation. We are experiencing delays due to an increase in testing and our lap partner being backed up. We are extremely sorry for the inconvenience this may have caused. In the meantime, please give us a call at 630.581.7432 to follow up on your test results. Thank you for your patience as we are actively working to receive your results.
Scheduled an appt to get a covid antibody test, but their website doesn't let you specify. Show up for my appt and they told me they will only do covid antibody testing if I test negative for covid and oh by the way will take 8-10 days to get results. So it would take 3 weeks to get results. I don't understand how this place is running, lack of clarity on testing, unhelpful staff who are super short with you on the phone Bc they don't clearly explain what testing they can actually do. Don't waste your time here.
Business response:
Sera, we are sorry to hear that we did not meet your expectations. This is definitely not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can discuss this in further detail. Thank you!
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,754 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.