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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Ohhh Dear Amelia..I'm sure you're nowhere near sorry. And me calling to waste my time complaining about a practice this facilty uses repeatedly is just that...A WASTE. I just won't waste my time any further by going there and spend my time making sure no one else makes the same mistake. Good day. My issue with this place and other Urgent Care facilities is what I see as predatory practices to get extra money from insurance companies and extra co-pay fees from patients. My visit went well. I liked the staff and the doctor wa... read more
Business response:
Tara, we're sorry to hear that we did not meet your expectations for the follow-up. We always like to hear feedback through our patient advocate so we have an opportunity to improve. Please give them a call at your earliest convenience, 630.581.7432. Thank you.
I am changing my review because they said I was cover and now i have a 300 dollar bill. Complete scam. And you won't be getting your money !!
Business response:
Thank you for the kind review, Dave. We're thrilled that you had an amazing time with our staff. We're always here for you when you need us!
I didn't even see a REAL doctor and got a bill with $180 after insurance. And I was waiting in that room for almost an hour. I went there only because there are options for walking in.i will definitely not go back.
Business response:
Rachel, we're sorry to hear that you did not have an ideal experience. We would like to hear more about your visit so we can improve for the future. Please give us a call at your earliest convenience, 630.581.7432. Thank you.
Horrible wait times, even with an appointment. I sat around for over an hour past my appointment slot. I sat around for another 45minutes in the doctor's room while waiting for the doctor as well. Not only that, but their billing department has been nothing but a pain. I've had my bill go to collections without so much as a word from the clinic.
Business response:
Nick, thank you for taking the time to give us feedback. We appreciate hearing from you about your experience. We would like to hear more details about your time with us so please call our patient advocate, at your earliest convenience, 630.581.7432. Thank you.
What a horrible experience!! My wife called yesterday and asked for the out of pocket price of a physical with ekg and blood work and was told it was $150. She agreed and made an appointment for this morning. When she got in she was told the physical was $100 which she paid. Her blood was taken and they did an ekg and then when she was leaving she was told that the ekg and blood work was "extra" and that she owed another $160 after the fact!!!!! Ashley at the front desk even told her that her blood work would not be sent to ... read more
If I could give them zero stars I would. I walked in and was the only person waiting. 3 people show up while I'm waiting. 20 minutes from arrival I get called in for vitals. Taken to a room and LEFT THERE FOR 30 minutes. Finally, I decide to leave and the doctor is sitting in her office. Not one person in the waiting room. I work right near there and will be sure to tell people to stay away. Really, 50 minutes in an empty office is not express.
Business response:
Kelly, we're sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
They make you give a credit card even if you have insurance and they charge any balance that insurance doesn't cover to the credit card, which is kept "on file" for a year. You cannot bypass this as it's "their policy." If I wasn't so sick, I would have left and gone somewhere else. I will not be back.
Business response:
Angie, thank you for your honest feedback. We'd like to hear more details about your situation. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
I was there recently and I was taken back by the rudeness of the staff the medical assistant was very rude to me and he front desk woman acted like I was bothering her when I asked her a question. I believe this clinic management needs to hire staff that is qualified and trained to work with patients! I am in healthcare and I have never been treated so rudely ever in my life. Please hire proper staff! I will not ever return here nor will I refer anyone or recommend this place for this reason!
New policies and a lack of an actual doctor ever being there have caused me to change my review from 5 stars to 1. The charges are much higher than a normal doctors office and insurance doesn't cover the same way because of the facility type. As of January 1 They want a credit card on file so if insurance doesn't pay fast enough they will just automatically charge you. I don't think so! Goodbye MidWest Express Clinic!
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,714 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 6:00 p.m.