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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I went here for a COVID-19 test and they charged a $65.00 fee for a 30 second virtual visit to receive my results!
Business response:
Rebecca, we are sorry to hear that we did not meet your expectations. Please give us a call at 630.581.7432 at your earliest convenience so we can hear more specific details about your visit at our clinic. We look forward to hearing from you.
If I could rate this place zero stars, I would! This place is VERY unprofessional and their staff are not on top of anything. They never notified me of my bloodwork results coming in and I called so I can have the doctor read me my results over phone and I called FOUR times and they kept pushing me off to the side. I spoke to Ayesha and she claimed she wrote down my information, but kept asking me the same questions regarding my callback number and fax number for my PCP. They claimed they sent over my bloodwork but my PCP ne... read more
Business response:
We are sorry to hear that we did not meet your expectations, Emily. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
This place is horrible and very unprofessional. The front desk staff both over the phone and in person are very rude. I've visited this place for treatment several times. The last two times, they didn't provide me with my results over email when I signed the release form. They lied to me twice saying they had emailed me the results. When I called back, the line was busy. This place does not care for their patients. I will never go to this place again.
Business response:
We are sorry to hear that we did not meet your expectations. This is definitely not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can discuss this in further detail. We look forward to hearing from you.
The office is unorganized! My kids and I had flu shots on October 1, 2018. Yes, that is right...over a year ago. I continue getting their bills from 2018 and today is October 15, 2019. It is supposed to be cover by the insurance. They started mailing the bill in April of 2019. Every month since April, they mail statement regarding flu shots from October 1, 2018. Never again will we go there.
I'd give a couple stars for the actual doctors and physicians here but the front office staff completely wipes away any chance off that. I've went here several times and there has never been a pleasant experience. This final experience was the final straw. The front office worker completely lied about not receiving a fax, even though my pharmacy said they'd confirmed it. She then proceeded to laugh and mock me and what I had to say, saying "that's not how this works, so that's funny". I needed a prescription refill of a... read more
Business response:
Garth, we're sorry to hear that you did not have an ideal visit. We'd like to hear more details so we can work to improve upon your experience. Please contact our patient advocate at your earliest convenience, 630.581.7432. Thank you.
Kristen sobol is a racist sorry excuse of a health professional !! I came in today because of a lingering cough that she even insisted was bronchitis after hearing it. After already informing both the nurse and her that I was taking mucinex & zzquil and I needed ANYTHING stronger to sleep through the night. She tries to tell to me they don't prescribe cough syrup when in fact a month ago they prescribed my WHITE mother in law cough syrup while her cough was lingering and a different dr a linda palimbo even prescribed me cou... read more
Business response:
Nestor, we're sorry to hear that you felt uncomfortable with your visit. We do not tolerate discriminative behavior in our facility or among our staff. We would like to hear more about your experience so please give our patient advocate a call at your earliest convenience, 630.581.7432 . Thank you.
Went in for a sports physical for my 6 year old and waited 1hr and 15 minutes. People that came in after us and waited to go back for 10-15 minutes were brought back right after us and seen by the dr first. Horribly long wait for a 5 minute procedure. Clearly they don't have an efficient way of keeping track of what patients are next. Never again.
Business response:
Our team is always working to improve so we greatly appreciate your feedback. We're sorry that we did not meet your expectations. We would like to hear more about your experience so please feel free to contact our patient advocate at your earliest convenience, 630.581.7432. Thank you.
So the weight loss program is a sham.... Don't waist your time or money... Waited 40 min to talk to Dr. Kristen... Then was told I would have to get An ekg and blood work... Was told if I could get it today she could help me... Did so and then was denied.... Waisted time and money... I don't recommend
Ohhh Dear Amelia..I'm sure you're nowhere near sorry. And me calling to waste my time complaining about a practice this facilty uses repeatedly is just that...A WASTE. I just won't waste my time any further by going there and spend my time making sure no one else makes the same mistake. Good day. My issue with this place and other Urgent Care facilities is what I see as predatory practices to get extra money from insurance companies and extra co-pay fees from patients. My visit went well. I liked the staff and the doctor wa... read more
Business response:
Tara, we're sorry to hear that we did not meet your expectations for the follow-up. We always like to hear feedback through our patient advocate so we have an opportunity to improve. Please give them a call at your earliest convenience, 630.581.7432. Thank you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,754 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.