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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Took my 2 children here for covid test. Testing went fine, nurses were great. Then I get the first bill for daughter was $52(charge for results). Since when is a result a fee?! Good luck getting a hold of anyone in the billing department after numerous hold wait times of 6 plus hours, I thought I resolved it with billing, NOPE. Get a second statement with a new amount of $165, WHAT? Son's charge is the same $52! How can they get away with this?! Please tell me how you are allowed to bill an office visit charge for a test ... read more
Business response:
Paulette, we are sorry to hear about this. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
Went to the Midwest express clinic at Willowbrook to get a covid-19 test. I received one bill for the actual test and another bill to receive results from the FNP over the phone. This place is a scam. Be careful. Will not go back.
Business response:
Sean, we are sorry to hear about this. At a time that works best for you, please give us a call at 630.581.7432 so we can hear more details about your specific situation. Thank you!
DO NOT GO FOR COVID TESTING. At first they seem nice and friendly. Until they make you wait 20 minutes past your appointment time. So I came in on Friday 7/17/20 and they told me I would get my results back in 5-10 days..mind you the first time I came they told me 4-5 and I got them in 4. Now it's 7/26/20 and i know it has not been a full 10 days but it's day 9. I called them to see what was going on for them just to tell me it would take up to 14 days for the results.
Business response:
Francisco, we are extremely sorry for the delay in receiving your results. Our lab partner, Quest, is experiencing delays due to an increase in testing and we are actively working with them to make sure that we receive your results. We appreciate your patience and apologize for any inconvenience this may have caused.
Took a Covid test more than 2 weeks ago and still no results. What is the purpose for the test. Absolute horrible experience
Business response:
Luka, we would like to apologize for this situation. We are experiencing delays due to an increase in testing and our lap partner being backed up. We are extremely sorry for the inconvenience this may have caused. In the meantime, please give us a call at 630.581.7432 to follow up on your test results. Thank you for your patience as we are actively working to receive your results.
Scheduled an appt to get a covid antibody test, but their website doesn't let you specify. Show up for my appt and they told me they will only do covid antibody testing if I test negative for covid and oh by the way will take 8-10 days to get results. So it would take 3 weeks to get results. I don't understand how this place is running, lack of clarity on testing, unhelpful staff who are super short with you on the phone Bc they don't clearly explain what testing they can actually do. Don't waste your time here.
Business response:
Sera, we are sorry to hear that we did not meet your expectations. This is definitely not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can discuss this in further detail. Thank you!
I went here for a COVID-19 test and they charged a $65.00 fee for a 30 second virtual visit to receive my results!
Business response:
Rebecca, we are sorry to hear that we did not meet your expectations. Please give us a call at 630.581.7432 at your earliest convenience so we can hear more specific details about your visit at our clinic. We look forward to hearing from you.
If I could rate this place zero stars, I would! This place is VERY unprofessional and their staff are not on top of anything. They never notified me of my bloodwork results coming in and I called so I can have the doctor read me my results over phone and I called FOUR times and they kept pushing me off to the side. I spoke to Ayesha and she claimed she wrote down my information, but kept asking me the same questions regarding my callback number and fax number for my PCP. They claimed they sent over my bloodwork but my PCP ne... read more
Business response:
We are sorry to hear that we did not meet your expectations, Emily. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
This place is horrible and very unprofessional. The front desk staff both over the phone and in person are very rude. I've visited this place for treatment several times. The last two times, they didn't provide me with my results over email when I signed the release form. They lied to me twice saying they had emailed me the results. When I called back, the line was busy. This place does not care for their patients. I will never go to this place again.
Business response:
We are sorry to hear that we did not meet your expectations. This is definitely not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can discuss this in further detail. We look forward to hearing from you.
The office is unorganized! My kids and I had flu shots on October 1, 2018. Yes, that is right...over a year ago. I continue getting their bills from 2018 and today is October 15, 2019. It is supposed to be cover by the insurance. They started mailing the bill in April of 2019. Every month since April, they mail statement regarding flu shots from October 1, 2018. Never again will we go there.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,829 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.